Resolving Software and Hardware Incompatibilities | Dell PP01L

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1Click the Start button, and then right-click My Computer.

2Click Properties.

3Click the Hardware tab, and then click Device Manager.

4In the Device Manager window, right-click the device for which the new driver was installed and then click Properties.

5Click the Drivers tab.

6Click Roll Back Driver.

Resolving Software and Hardware Incompatibilities

Windows XP, Windows Me, and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. See the following subsection that corresponds to your operating system to check for IRQ conflicts on your computer.

Windows XP

1Click the Start button, and then click Control Panel.

2Click Performance and Maintenance, and then click System.

3Click the Hardware tab, and then click the Device Manager button.

4In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.

5Double-click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager.

6Resolve these conflicts before checking specific devices.

7Double-click the malfunctioning device type in the Device Manager list.

8Double-click the icon for the specific device in the expanded list. The Properties window appears.

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Dell PP01L manual Resolving Software and Hardware Incompatibilities, Windows XP

Contents

Solutions Guide W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and Acronyms Contents Co n t e n t s Setting Up the APR to Connect to a NetworkUninterruptible Power Supply Devices Program is designed for an earlier version Viewing the System Setup Screens 101 101 122 Returning Items for Warranty Repair or Credit 118119 142 Co n t e n t s Safety and EM C Ins tr uct ions Port abl e Computer s Safety and EMC Instructions Portable ComputersSafety Instructions General Safety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions Air Travel Safety Instructions EMC Instructions When Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s When Removing or Replacing Parts Protecting Against Electrostatic Discharge Safety and EMC Instr uc tions Port able Computer s Setting Up Se tting Up Connecting a PrinterParallel Printer USB Printer Installing the Printer Driver USB connector on printer USB printer cable Setting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP Only Windows XP Turning Off the ComputerAbout the Module Bay Windows Me and Windows Microsoft Windows XP Swapping Devices While the Computer Is Turned OffSwapping Devices While Windows Is Running Microsoft Windows Enabling the Infrared SensorMicrosoft Windows Me Setting Up the Dolby Headphone Surge Protectors Setting Up the APR to Connect to a NetworkPower Protection Devices Uninterruptible Power Supply Devices Line Conditioners W . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Finding Solutions Sol ving Proble ms Solv ing Proble ms Accessing Help Power Problems Error Messages Click the Change or Remove Program icon Windows XPClick Control Panel Click Add or Remove Programs Windows Me Video and Display Problems If the display is blank Windows Me and Windows If the display is difficult to readClick Appearance and Themes If you have a problem with external speakers Sound and Speaker ProblemsIf you have a problem with integrated speakers If only part of the display is readable Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Scanner Problems Double-clickPhone and Modems Touch Pad or Mouse Problems External Keyboard Problems If you cannot save a file to a floppy disk Drive ProblemsUnexpected Characters Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot play a DVD movieIf you cannot eject the CD, CD-RW, or DVD drive tray If the CD-RW drive stops writing Under Error-checking, click Check Now Network ProblemsIf you have problems with a hard drive Windows XP and Windows Program stops responding General Program ProblemsProgram crashes Error messages appear Solid blue screen appears Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer No operating system found Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Manually Creating the Restore Points Creating a Restore PointUsing the System Restore Wizard Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Undoing the Last System Restore Solv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Using the Advanced Port Replicator Connecting External Devices to the APR Audio line-out connector is on the side of the APR Eject/locking lever Locked position APR Controls and IndicatorsDocking the Computer Light Lever Alignment rails Undocking the ComputerEject/locking Eject/locking lever Docking light Undock request button Adding Memory Monitor Stand Screw Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Antenna cables Connectors on Computer Replacing the Hard Drive Screw Hard drive Returning a Hard Drive to Dell Hard drive Re placing Par ts Adding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i System Information SpecificationsMicroprocessor PC Card Ppe ndix Ports and ConnectorsMemory Communications Audio Display XGA SXGA+ Uxga Track Stick BatteryTouch Pad AC Adapter Physical Environmental 100 Ap pe nd i System Setup Screens Standard SettingsViewing the System Setup Screens Ppe ndix 101 102 Ap pe nd i Returning Items for Warranty Repair or CreditDell Technical Support Policy U.S. Only Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell Website http//support.euro.dell.com Australia SydneyAustria Vienna Barbados Cayman Islands BruneiCanada North York, Ontario Chile Santiago Czech Republic Prague ColombiaCosta Rica Denmark Horsholm Home and Small Business El SalvadorFinland Helsinki Website http//support.euro.dell.com Corporate Ireland Cherrywood GuatemalaHong Kong 108 Ap pe nd i Website http//support.euro.dell.com Jamaica Ppe ndix 109 Website http//support.jp.dell.com Korea Seoul 110 Ap pe nd i Malaysia Penang LuxembourgMacau Ppe ndix 111 New Zealand Netherlands AntillesNetherlands Amsterdam Nicaragua Poland Warsaw PanamaPeru Portugal 09/091 Singapore SingaporeSouth Africa Johannesburg Southeast Asian and Pacific Ppe ndix 115 Switzerland GenevaTaiwan 116 Ap pe nd i Trinidad/TabagoBracknell Ppe ndix 117 118 Ap pe nd i Regulatory InformationVenezuela FCC Notices U.S. Only Class a Ppe ndix 119 120 Ap pe nd i Class BModem Regulatory Information Ppe ndix 121 122 Ap pe nd i Battery DisposalFax Branding NOM Information Mexico Only Ppe ndix 123 124 Ap pe nd i Limited Warranties and Return PolicyInformación para NOM únicamente para México One-Year Limited Warranty U.S. Only Ppe ndix 125 126 Ap pe nd i Two-Year Limited Warranty U.S. Only Ppe ndix 127 128 Ap pe nd i Limited Warranty Coverage During Year OneLimited Warranty Coverage During Year Two General Provisions Ppe ndix 129 Three-Year Limited Warranty U.S. Only 130 Ap pe nd i Ppe ndix 131 Coverage During Year OneCoverage During Years Two and Three 132 Ap pe nd i One-Year Limited Warranty Canada Only Ppe ndix 133 134 Ap pe nd i Two-Year Limited Warranty Canada Only Ppe ndix 135 136 Ap pe nd i Coverage During Year Two Ppe ndix 137 Three-Year Limited Warranty Canada Only 138 Ap pe nd i Ppe ndix 139 140 Ap pe nd i Ppe ndix 141 Total Satisfaction Return Policy U.S. and Canada Only 142 Ap pe nd i Making a Claim GuaranteeExclusions Ppe ndix 143 Limitation and Statutory Rights 144 Ap pe nd i D e Inde 145 146