Solving Problems | Dell PP01L instruction

S E C T I O N 2

Solving Problems

Finding Solutions

Accessing Help

Power Problems

Error Messages

Video and Display Problems

Sound and Speaker Problems Printer Problems

Modem and Internet Connection Problems Scanner Problems

Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems

Network Problems General Program Problems General Program Problems E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities

Resolving Software and Hardware Incompatibilities Using System Restore

Reinstalling Windows XP

Reinstalling Windows Me

Reinstalling Windows 2000

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Dell PP01L manual Solving Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Solutions Guide Abbreviations and Acronyms Hints, Notices, and Cautions Contents Uninterruptible Power Supply Devices Setting Up the APR to Connect to a NetworkCo n t e n t s Program is designed for an earlier version 101 Viewing the System Setup Screens 101 142 Returning Items for Warranty Repair or Credit 118119 122 Co n t e n t s General Safety and EMC Instructions Portable ComputersSafety Instructions Safety and EM C Ins tr uct ions Port abl e Computer s Safety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions EMC Instructions Air Travel Safety Instructions When Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s Protecting Against Electrostatic Discharge When Removing or Replacing Parts Safety and EMC Instr uc tions Port able Computer s Setting Up Parallel Printer Connecting a PrinterSe tting Up USB Printer USB connector on printer USB printer cable Installing the Printer Driver Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only Windows Me and Windows Turning Off the ComputerAbout the Module Bay Windows XP Swapping Devices While Windows Is Running Swapping Devices While the Computer Is Turned OffMicrosoft Windows XP Microsoft Windows Me Enabling the Infrared SensorMicrosoft Windows Setting Up the Dolby Headphone Power Protection Devices Setting Up the APR to Connect to a NetworkSurge Protectors Line Conditioners Uninterruptible Power Supply Devices W . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Sol ving Proble ms Finding Solutions Solv ing Proble ms Accessing Help Power Problems Error Messages Windows Me Windows XPClick Control Panel Click Add or Remove Programs Click the Change or Remove Program icon If the display is blank Video and Display Problems Click Appearance and Themes If the display is difficult to readWindows Me and Windows If only part of the display is readable Sound and Speaker ProblemsIf you have a problem with integrated speakers If you have a problem with external speakers If you cannot print to a parallel port printer Printer Problems If you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Double-clickPhone and Modems Scanner Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive ProblemsIf you cannot save a file to a floppy disk Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If the CD-RW drive stops writing If you cannot play a DVD movieIf you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound Windows XP and Windows Network ProblemsIf you have problems with a hard drive Under Error-checking, click Check Now Program crashes General Program ProblemsProgram stops responding Solid blue screen appears Error messages appear If Your Computer Gets Wet Mail Problems No operating system found If You Drop or Damage Your Computer Reinstalling Drivers and Utilities Resolving Other Technical Problems Reinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Windows XP Solv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Connecting External Devices to the APR Using the Advanced Port Replicator Audio line-out connector is on the side of the APR Light APR Controls and IndicatorsDocking the Computer Eject/locking lever Locked position Eject/locking Undocking the ComputerLever Alignment rails Eject/locking lever Docking light Undock request button Monitor Stand Adding Memory Screw Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Replacing the Hard Drive Antenna cables Connectors on Computer Screw Hard drive Hard drive Re placing Par ts Returning a Hard Drive to Dell Adding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i PC Card SpecificationsMicroprocessor System Information Memory Ports and ConnectorsPpe ndix Audio Communications XGA SXGA+ Uxga Display Touch Pad BatteryTrack Stick Physical AC Adapter 100 Ap pe nd i Environmental Ppe ndix 101 Standard SettingsViewing the System Setup Screens System Setup Screens Dell Technical Support Policy U.S. Only Returning Items for Warranty Repair or Credit102 Ap pe nd i Contacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Barbados Australia SydneyAustria Vienna Website http//support.euro.dell.com Chile Santiago BruneiCanada North York, Ontario Cayman Islands Denmark Horsholm ColombiaCosta Rica Czech Republic Prague Website http//support.euro.dell.com Corporate El SalvadorFinland Helsinki Home and Small Business 108 Ap pe nd i GuatemalaHong Kong Ireland Cherrywood Ppe ndix 109 Website http//support.euro.dell.com Jamaica 110 Ap pe nd i Website http//support.jp.dell.com Korea Seoul Ppe ndix 111 LuxembourgMacau Malaysia Penang Nicaragua Netherlands AntillesNetherlands Amsterdam New Zealand Portugal PanamaPeru Poland Warsaw Southeast Asian and Pacific Singapore SingaporeSouth Africa Johannesburg 09/091 Taiwan Switzerland GenevaPpe ndix 115 Bracknell Trinidad/Tabago116 Ap pe nd i Ppe ndix 117 Venezuela Regulatory Information118 Ap pe nd i Class a Ppe ndix 119 FCC Notices U.S. Only Modem Regulatory Information Class B120 Ap pe nd i Ppe ndix 121 Fax Branding Battery Disposal122 Ap pe nd i Ppe ndix 123 NOM Information Mexico Only Información para NOM únicamente para México Limited Warranties and Return Policy124 Ap pe nd i Ppe ndix 125 One-Year Limited Warranty U.S. Only 126 Ap pe nd i Ppe ndix 127 Two-Year Limited Warranty U.S. Only Limited Warranty Coverage During Year Two Limited Warranty Coverage During Year One128 Ap pe nd i Ppe ndix 129 General Provisions 130 Ap pe nd i Three-Year Limited Warranty U.S. Only Coverage During Years Two and Three Coverage During Year OnePpe ndix 131 132 Ap pe nd i Ppe ndix 133 One-Year Limited Warranty Canada Only 134 Ap pe nd i Ppe ndix 135 Two-Year Limited Warranty Canada Only 136 Ap pe nd i Ppe ndix 137 Coverage During Year Two 138 Ap pe nd i Three-Year Limited Warranty Canada Only Ppe ndix 139 140 Ap pe nd i Ppe ndix 141 142 Ap pe nd i Total Satisfaction Return Policy U.S. and Canada Only Ppe ndix 143 GuaranteeExclusions Making a Claim 144 Ap pe nd i Limitation and Statutory Rights Inde 145 D e 146