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Dell PP01L manual Ppe ndix 117

Models: PP01L

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Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-mail Address	Local Numbers, and
Country Code		Toll Free Numbers
City Code

U.S.A. (Austin, Texas)	Automated Order-Status System	toll free: 1-800-433-9014
International Access Code: 011 AutoTech (for portable and desktop computers)		toll free: 1-800-247-9362
Country Code: 1	Dell Home and Small Business Group (for portable and desktop computers):
	Customer Technical Support (Return Material	toll free: 1-800-624-9896
	Authorization Numbers)
	Customer Technical Support (Home sales	toll free: 1-877-576-3355
	purchased via http://www.dell.com)
	Customer Service (Credit Return Authorization	toll free: 1-800-624-9897
	Numbers)
	National Accounts (systems purchased by established Dell national accounts
	[have your account number handy], medical institutions, or value-added resellers
	[VARs]):
	Customer Service and Technical Support (Return	toll free: 1-800-822-8965
	Material Authorization Numbers)
	Public Americas International (systems purchased by governmental agencies
	[local, state, or federal] or educational institutions):
	Customer Service and Technical Support (Return	toll free: 1-800-234-1490
	Material Authorization Numbers)
	Dell Sales	toll free: 1-800-289-3355
		or toll free: 1-800-879-3355
	Spare Parts Sales	toll free: 1-800-357-3355
	DellWare™	toll free: 1-800-753-7201
	Desktop and Portable Fee-Based Technical Support	toll free: 1-800-433-9005
	Server Fee-Based Technical Support	toll free: 1-800-967-0765
	Sales (Catalogs)	toll free: 1-800-426-5150
	Fax	toll free: 1-800-727-8320
	TechFax	toll free: 1-800-950-1329
	Dell Services for the Deaf, Hard-of-Hearing, or	toll free: 1-877-DELLTTY
	Speech-Impaired	(1-877-335-5889)
		(1-877-335-5889)
	Switchboard	512 338-4400
	DellNet™ Technical Support	toll free: 1-877-Dellnet
		(1-877-335-5638)

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Dell PP01L manual Ppe ndix 117

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Solutions GuideAbbreviations and Acronyms Hints, Notices, and CautionsContents Setting Up the APR to Connect to a Network Uninterruptible Power Supply DevicesCo n t e n t s Program is designed for an earlier version 101 Viewing the System Setup Screens 101119 Returning Items for Warranty Repair or Credit 118122 142Co n t e n t s Safety Instructions Safety and EMC Instructions Portable ComputersSafety and EM C Ins tr uct ions Port abl e Computer s GeneralSafety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions EMC Instructions Air Travel Safety InstructionsWhen Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s Protecting Against Electrostatic Discharge When Removing or Replacing PartsSafety and EMC Instr uc tions Port able Computer s Setting Up Connecting a Printer Parallel PrinterSe tting Up USB Printer USB connector on printer USB printer cable Installing the Printer DriverTransferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP OnlyAbout the Module Bay Turning Off the ComputerWindows XP Windows Me and WindowsSwapping Devices While the Computer Is Turned Off Swapping Devices While Windows Is RunningMicrosoft Windows XP Enabling the Infrared Sensor Microsoft Windows MeMicrosoft Windows Setting Up the Dolby Headphone Setting Up the APR to Connect to a Network Power Protection DevicesSurge Protectors Line Conditioners Uninterruptible Power Supply DevicesW . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Sol ving Proble ms Finding SolutionsSolv ing Proble ms Accessing Help Power Problems Error Messages Click Control Panel Click Add or Remove Programs Windows XPClick the Change or Remove Program icon Windows MeIf the display is blank Video and Display ProblemsIf the display is difficult to read Click Appearance and ThemesWindows Me and Windows If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers If only part of the display is readableIf you cannot print to a parallel port printer Printer ProblemsIf you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Double-clickPhone and Modems Scanner ProblemsTouch Pad or Mouse Problems External Keyboard Problems Drive Problems Unexpected CharactersIf you cannot save a file to a floppy disk Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you cannot play a DVD movieIf you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writingIf you have problems with a hard drive Network ProblemsUnder Error-checking, click Check Now Windows XP and WindowsGeneral Program Problems Program crashesProgram stops responding Solid blue screen appears Error messages appearIf Your Computer Gets Wet Mail ProblemsNo operating system found If You Drop or Damage Your ComputerReinstalling Drivers and Utilities Resolving Other Technical ProblemsReinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Creating a Restore Point Using the System Restore WizardManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Windows XPSolv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Connecting External Devices to the APR Using the Advanced Port ReplicatorAudio line-out connector is on the side of the APR Docking the Computer APR Controls and IndicatorsEject/locking lever Locked position LightUndocking the Computer Eject/lockingLever Alignment rails Eject/locking lever Docking light Undock request button Monitor Stand Adding MemoryScrew Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Replacing the Hard Drive Antenna cables Connectors on ComputerScrew Hard drive Hard drive Re placing Par ts Returning a Hard Drive to DellAdding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i Microprocessor SpecificationsSystem Information PC CardPorts and Connectors MemoryPpe ndix Audio CommunicationsXGA SXGA+ Uxga DisplayBattery Touch PadTrack Stick Physical AC Adapter100 Ap pe nd i EnvironmentalViewing the System Setup Screens Standard SettingsSystem Setup Screens Ppe ndix 101Returning Items for Warranty Repair or Credit Dell Technical Support Policy U.S. Only102 Ap pe nd i Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals Austria Vienna Australia SydneyWebsite http//support.euro.dell.com BarbadosCanada North York, Ontario BruneiCayman Islands Chile SantiagoCosta Rica ColombiaCzech Republic Prague Denmark HorsholmFinland Helsinki El SalvadorHome and Small Business Website http//support.euro.dell.com CorporateHong Kong GuatemalaIreland Cherrywood 108 Ap pe nd iPpe ndix 109 Website http//support.euro.dell.com Jamaica110 Ap pe nd i Website http//support.jp.dell.com Korea SeoulMacau LuxembourgMalaysia Penang Ppe ndix 111Netherlands Amsterdam Netherlands AntillesNew Zealand NicaraguaPeru PanamaPoland Warsaw PortugalSouth Africa Johannesburg Singapore Singapore09/091 Southeast Asian and PacificSwitzerland Geneva TaiwanPpe ndix 115 Trinidad/Tabago Bracknell116 Ap pe nd i Ppe ndix 117 Regulatory Information Venezuela118 Ap pe nd i Class a Ppe ndix 119 FCC Notices U.S. OnlyClass B Modem Regulatory Information120 Ap pe nd i Ppe ndix 121 Battery Disposal Fax Branding122 Ap pe nd i Ppe ndix 123 NOM Information Mexico OnlyLimited Warranties and Return Policy Información para NOM únicamente para México124 Ap pe nd i Ppe ndix 125 One-Year Limited Warranty U.S. Only126 Ap pe nd i Ppe ndix 127 Two-Year Limited Warranty U.S. OnlyLimited Warranty Coverage During Year One Limited Warranty Coverage During Year Two128 Ap pe nd i Ppe ndix 129 General Provisions130 Ap pe nd i Three-Year Limited Warranty U.S. OnlyCoverage During Year One Coverage During Years Two and ThreePpe ndix 131 132 Ap pe nd i Ppe ndix 133 One-Year Limited Warranty Canada Only134 Ap pe nd i Ppe ndix 135 Two-Year Limited Warranty Canada Only136 Ap pe nd i Ppe ndix 137 Coverage During Year Two138 Ap pe nd i Three-Year Limited Warranty Canada OnlyPpe ndix 139 140 Ap pe nd i Ppe ndix 141 142 Ap pe nd i Total Satisfaction Return Policy U.S. and Canada OnlyExclusions GuaranteeMaking a Claim Ppe ndix 143144 Ap pe nd i Limitation and Statutory RightsInde 145 D e146