118 Appendix
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Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your
region.
2Include a copy of the invoice and a letter d escribing the reason for the
return.
3Include any accessories that belong with the item(s) being returned
(power cables, software diskettes, guides, and so on) if t he return is for
credit.
4Pack the equipment to be returned in the original (or e quivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume t he risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.
Regulatory Information
Additional regulatory information regarding your computer can be found in
the Tell Me Ho w help file. To access the Tell M e H ow help file, see page 34.
US Virgin Islands General Support 1-877-673-3355
Venezuela General Support 8001-3605
Country (City)
International Acce ss Code
Country Code
City Code
Department Name or Service Area,
Website and E-mail Address Area Codes,
Local Numbers, and
Toll Free Numbers
2H767bk0.book Page 118 Friday, September 28, 2001 1:37 PM