Guatemala, Hong Kong, Ireland Cherrywood, Ap pe nd i | Dell PP01L

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-mail Address	Local Numbers, and
Country Code		Toll Free Numbers
City Code

Germany (Langen)	Technical Support	06103 766-7200
International Access Code: 00	Home/Small Business Customer Care	0180-5-224400
Country Code: 49	Global Segment Customer Care	06103 766-9570
City Code: 6103	Preferred Accounts Customer Care	06103 766-9420
	Large Accounts Customer Care	06103 766-9560
	Public Accounts Customer Care	06103 766-9555
	Switchboard	06103 766-7000
	Website: http://support.euro.dell.com
	E-mail: tech_support_central_europe@dell.com

Guatemala	General Support	1-800-999-0136

Hong Kong	Technical Support	toll free: 800 96 4107
International Access Code: 001	Customer Service (Penang, Malaysia)	604 633 4949
Country Code: 852	Transaction Sales	toll free: 800 96 4109
	Corporate Sales	toll free: 800 96 4108

Ireland (Cherrywood)	Technical Support	0870 908 0800
International Access Code: 16	Home User Customer Care	01 204 4095
Country Code: 353	Small Business Customer Care	01 204 4026
City Code: 1	Corporate Customer Care	01 204 4003
	Sales	01 286 0500
	SalesFax	01 204 0144
	Fax	0870 907 5590
	Switchboard	01 286 0500
	Website: http://support.euro.dell.com
	E-mail: dell_direct_support@dell.com

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Dell PP01L manual Guatemala, Hong Kong, Ireland Cherrywood, Ap pe nd i

Contents

Solutions Guide W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and Acronyms Contents Setting Up the APR to Connect to a Network Uninterruptible Power Supply DevicesCo n t e n t s Program is designed for an earlier version Viewing the System Setup Screens 101 101 Returning Items for Warranty Repair or Credit 118 119122 142 Co n t e n t s Safety and EMC Instructions Portable Computers Safety InstructionsSafety and EM C Ins tr uct ions Port abl e Computer s General Safety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions Air Travel Safety Instructions EMC Instructions When Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s When Removing or Replacing Parts Protecting Against Electrostatic Discharge Safety and EMC Instr uc tions Port able Computer s Setting Up Connecting a Printer Parallel PrinterSe tting Up USB Printer Installing the Printer Driver USB connector on printer USB printer cable Setting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP Only Turning Off the Computer About the Module BayWindows XP Windows Me and Windows Swapping Devices While the Computer Is Turned Off Swapping Devices While Windows Is RunningMicrosoft Windows XP Enabling the Infrared Sensor Microsoft Windows MeMicrosoft Windows Setting Up the Dolby Headphone Setting Up the APR to Connect to a Network Power Protection DevicesSurge Protectors Uninterruptible Power Supply Devices Line Conditioners W . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Finding Solutions Sol ving Proble ms Solv ing Proble ms Accessing Help Power Problems Error Messages Windows XP Click Control Panel Click Add or Remove ProgramsClick the Change or Remove Program icon Windows Me Video and Display Problems If the display is blank If the display is difficult to read Click Appearance and ThemesWindows Me and Windows Sound and Speaker Problems If you have a problem with integrated speakersIf you have a problem with external speakers If only part of the display is readable Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Scanner Problems Double-clickPhone and Modems Touch Pad or Mouse Problems External Keyboard Problems Drive Problems Unexpected CharactersIf you cannot save a file to a floppy disk Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If you cannot play a DVD movie If you cannot eject the CD, CD-RW, or DVD drive trayIf you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing Network Problems If you have problems with a hard driveUnder Error-checking, click Check Now Windows XP and Windows General Program Problems Program crashesProgram stops responding Error messages appear Solid blue screen appears Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer No operating system found Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Creating a Restore Point Using the System Restore WizardManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Undoing the Last System Restore Solv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Using the Advanced Port Replicator Connecting External Devices to the APR Audio line-out connector is on the side of the APR APR Controls and Indicators Docking the ComputerEject/locking lever Locked position Light Undocking the Computer Eject/lockingLever Alignment rails Eject/locking lever Docking light Undock request button Adding Memory Monitor Stand Screw Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Antenna cables Connectors on Computer Replacing the Hard Drive Screw Hard drive Returning a Hard Drive to Dell Hard drive Re placing Par ts Adding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i Specifications MicroprocessorSystem Information PC Card Ports and Connectors MemoryPpe ndix Communications Audio Display XGA SXGA+ Uxga Battery Touch PadTrack Stick AC Adapter Physical Environmental 100 Ap pe nd i Standard Settings Viewing the System Setup ScreensSystem Setup Screens Ppe ndix 101 Returning Items for Warranty Repair or Credit Dell Technical Support Policy U.S. Only102 Ap pe nd i Definition of Dell-Installed Software and Peripherals Contacting DellDefinition of Third-Party Software and Peripherals Australia Sydney Austria ViennaWebsite http//support.euro.dell.com Barbados Brunei Canada North York, OntarioCayman Islands Chile Santiago Colombia Costa RicaCzech Republic Prague Denmark Horsholm El Salvador Finland HelsinkiHome and Small Business Website http//support.euro.dell.com Corporate Guatemala Hong KongIreland Cherrywood 108 Ap pe nd i Website http//support.euro.dell.com Jamaica Ppe ndix 109 Website http//support.jp.dell.com Korea Seoul 110 Ap pe nd i Luxembourg MacauMalaysia Penang Ppe ndix 111 Netherlands Antilles Netherlands AmsterdamNew Zealand Nicaragua Panama PeruPoland Warsaw Portugal Singapore Singapore South Africa Johannesburg09/091 Southeast Asian and Pacific Switzerland Geneva TaiwanPpe ndix 115 Trinidad/Tabago Bracknell116 Ap pe nd i Ppe ndix 117 Regulatory Information Venezuela118 Ap pe nd i FCC Notices U.S. Only Class a Ppe ndix 119 Class B Modem Regulatory Information120 Ap pe nd i Ppe ndix 121 Battery Disposal Fax Branding122 Ap pe nd i NOM Information Mexico Only Ppe ndix 123 Limited Warranties and Return Policy Información para NOM únicamente para México124 Ap pe nd i One-Year Limited Warranty U.S. Only Ppe ndix 125 126 Ap pe nd i Two-Year Limited Warranty U.S. Only Ppe ndix 127 Limited Warranty Coverage During Year One Limited Warranty Coverage During Year Two128 Ap pe nd i General Provisions Ppe ndix 129 Three-Year Limited Warranty U.S. Only 130 Ap pe nd i Coverage During Year One Coverage During Years Two and ThreePpe ndix 131 132 Ap pe nd i One-Year Limited Warranty Canada Only Ppe ndix 133 134 Ap pe nd i Two-Year Limited Warranty Canada Only Ppe ndix 135 136 Ap pe nd i Coverage During Year Two Ppe ndix 137 Three-Year Limited Warranty Canada Only 138 Ap pe nd i Ppe ndix 139 140 Ap pe nd i Ppe ndix 141 Total Satisfaction Return Policy U.S. and Canada Only 142 Ap pe nd i Guarantee ExclusionsMaking a Claim Ppe ndix 143 Limitation and Statutory Rights 144 Ap pe nd i D e Inde 145 146