Sol ving Proble ms | Dell PP01L guide

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

CHE CK T HE CO N NE CT IO N — Verify that the telephone line is connected to the modem.

CHE CK T HE TE L EP HO NE L INE — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

IR R EG UL A R DI AL T ON E — If you have voice mail service, you may hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a normal dial tone.

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Sol ving Proble ms

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Dell PP01L manual Sol ving Proble ms

Contents

Solutions Guide W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and Acronyms Contents Co n t e n t s Setting Up the APR to Connect to a NetworkUninterruptible Power Supply Devices Program is designed for an earlier version Viewing the System Setup Screens 101 101 Returning Items for Warranty Repair or Credit 118 119122 142 Co n t e n t s Safety and EMC Instructions Portable Computers Safety InstructionsSafety and EM C Ins tr uct ions Port abl e Computer s General Safety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions Air Travel Safety Instructions EMC Instructions When Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s When Removing or Replacing Parts Protecting Against Electrostatic Discharge Safety and EMC Instr uc tions Port able Computer s Setting Up Se tting Up Connecting a PrinterParallel Printer USB Printer Installing the Printer Driver USB connector on printer USB printer cable Setting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP Only Turning Off the Computer About the Module BayWindows XP Windows Me and Windows Microsoft Windows XP Swapping Devices While the Computer Is Turned OffSwapping Devices While Windows Is Running Microsoft Windows Enabling the Infrared SensorMicrosoft Windows Me Setting Up the Dolby Headphone Surge Protectors Setting Up the APR to Connect to a NetworkPower Protection Devices Uninterruptible Power Supply Devices Line Conditioners W . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Finding Solutions Sol ving Proble ms Solv ing Proble ms Accessing Help Power Problems Error Messages Windows XP Click Control Panel Click Add or Remove ProgramsClick the Change or Remove Program icon Windows Me Video and Display Problems If the display is blank Windows Me and Windows If the display is difficult to readClick Appearance and Themes Sound and Speaker Problems If you have a problem with integrated speakersIf you have a problem with external speakers If only part of the display is readable Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Scanner Problems Double-clickPhone and Modems Touch Pad or Mouse Problems External Keyboard Problems If you cannot save a file to a floppy disk Drive ProblemsUnexpected Characters Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If you cannot play a DVD movie If you cannot eject the CD, CD-RW, or DVD drive trayIf you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing Network Problems If you have problems with a hard driveUnder Error-checking, click Check Now Windows XP and Windows Program stops responding General Program ProblemsProgram crashes Error messages appear Solid blue screen appears Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer No operating system found Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Manually Creating the Restore Points Creating a Restore PointUsing the System Restore Wizard Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Undoing the Last System Restore Solv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Using the Advanced Port Replicator Connecting External Devices to the APR Audio line-out connector is on the side of the APR APR Controls and Indicators Docking the ComputerEject/locking lever Locked position Light Lever Alignment rails Undocking the ComputerEject/locking Eject/locking lever Docking light Undock request button Adding Memory Monitor Stand Screw Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Antenna cables Connectors on Computer Replacing the Hard Drive Screw Hard drive Returning a Hard Drive to Dell Hard drive Re placing Par ts Adding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i Specifications MicroprocessorSystem Information PC Card Ppe ndix Ports and ConnectorsMemory Communications Audio Display XGA SXGA+ Uxga Track Stick BatteryTouch Pad AC Adapter Physical Environmental 100 Ap pe nd i Standard Settings Viewing the System Setup ScreensSystem Setup Screens Ppe ndix 101 102 Ap pe nd i Returning Items for Warranty Repair or CreditDell Technical Support Policy U.S. Only Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContacting Dell Australia Sydney Austria ViennaWebsite http//support.euro.dell.com Barbados Brunei Canada North York, OntarioCayman Islands Chile Santiago Colombia Costa RicaCzech Republic Prague Denmark Horsholm El Salvador Finland HelsinkiHome and Small Business Website http//support.euro.dell.com Corporate Guatemala Hong KongIreland Cherrywood 108 Ap pe nd i Website http//support.euro.dell.com Jamaica Ppe ndix 109 Website http//support.jp.dell.com Korea Seoul 110 Ap pe nd i Luxembourg MacauMalaysia Penang Ppe ndix 111 Netherlands Antilles Netherlands AmsterdamNew Zealand Nicaragua Panama PeruPoland Warsaw Portugal Singapore Singapore South Africa Johannesburg09/091 Southeast Asian and Pacific Ppe ndix 115 Switzerland GenevaTaiwan 116 Ap pe nd i Trinidad/TabagoBracknell Ppe ndix 117 118 Ap pe nd i Regulatory InformationVenezuela FCC Notices U.S. Only Class a Ppe ndix 119 120 Ap pe nd i Class BModem Regulatory Information Ppe ndix 121 122 Ap pe nd i Battery DisposalFax Branding NOM Information Mexico Only Ppe ndix 123 124 Ap pe nd i Limited Warranties and Return PolicyInformación para NOM únicamente para México One-Year Limited Warranty U.S. Only Ppe ndix 125 126 Ap pe nd i Two-Year Limited Warranty U.S. Only Ppe ndix 127 128 Ap pe nd i Limited Warranty Coverage During Year OneLimited Warranty Coverage During Year Two General Provisions Ppe ndix 129 Three-Year Limited Warranty U.S. Only 130 Ap pe nd i Ppe ndix 131 Coverage During Year OneCoverage During Years Two and Three 132 Ap pe nd i One-Year Limited Warranty Canada Only Ppe ndix 133 134 Ap pe nd i Two-Year Limited Warranty Canada Only Ppe ndix 135 136 Ap pe nd i Coverage During Year Two Ppe ndix 137 Three-Year Limited Warranty Canada Only 138 Ap pe nd i Ppe ndix 139 140 Ap pe nd i Ppe ndix 141 Total Satisfaction Return Policy U.S. and Canada Only 142 Ap pe nd i Guarantee ExclusionsMaking a Claim Ppe ndix 143 Limitation and Statutory Rights 144 Ap pe nd i D e Inde 145 146