Dell PP01L - page 106

106 Appendix

www.dell.com | support.dell.com

China (Xiamen)

Country Code: 86

City Code: 592

Home and Small Business Technical Support tollfree: 800 858 2437

Corporate Accounts Technical Support tollfree: 800 858 2333

Customer Experience tollfree: 800 858 2060

Home and Small Business tollfree: 800 858 2222

Preferred Accounts Division tollfree: 800 858 2062

Large Corporate Accounts North tollfree: 800 858 2999

Large Corporate Accounts East tollfree: 800 858 2020

Large Corporate Accounts South tollfree: 800 858 2355

Large Corporate Accounts GCP tollfree:800 858 2055

Large Corporate Accounts HK tollfree:800 964108

Large Corporate Accounts GCP HK tollfree: 800 907308

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax 02 22 83 27 14

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11

Website: http://support.euro.dell.com

E-mail: czech_dell@dell.com

Denmark (Horsholm)

International Access Code: 00

Country Code: 45

Technical Support 45170182

Relational Customer Care 45170184

Home/Small Business Customer Care 32875505

Switchboard 45170100

Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594

Fax Switchboard 45170117

Website: http://support.euro.dell.com

E-mail: den_support@dell.com

E-mail Support for Servers:

Nordic_server_support@dell.com

Country (City)

International Acce ss Code

Country Code

City Code

Department Name or Service Area,

Website and E-mail Address Area Codes,

Local Numbers, and

Toll Free Numbers

2H767bk0.book Page 106 Friday, September 28, 2001 1:37 PM

Contents

Main Hints, Notices, and Cautions Abbreviations and Acronyms ____________________ Contents 1Setting Up 2Solving Problems Page 3Replacing Parts 4Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Page Safety and EMC Instructions: Portable Computers Safety Instructions Page Page Page EMC Instructions When Using Your Computer Ergonomic Computing Habits Page When Removing or Replacing Parts Protecting Against Electrostatic Discharge Page Setting Up Connecting a Printer Parallel Printer USB Printer Installing the Printer Driver Transferring Information to a New Computer (WindowsXP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer Windows Me and Window s 2000 About the Module Bay Swapping Devices While the Computer Is Turned Off Swapping Devices While Windows Is Running Enabling the Infrared Sensor Setting Up the Dolby Headphone Setting Up the APR to Connect to a Network Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supply Devices Page Solving Problems Finding Solutions Solving Problems 33 Accessing Help Power Problems Error Messages Page Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Sound and Speaker Problems If you have a problem with integrated speakers If you have a problem with external speakers Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem and Internet Connection Problems Page Page Scanner Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk keypad if numbers are displayed instead of lett ers. Verify that the numbers lock light is not lit. Page If you cannot play a CD, CD-RW, or DVD If you cannot play a DVD movie If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing If you have problems with a hard drive Network Problems General Program Problems A program crashes A program stops responding A solid blue screen appears A program is designed for an earlier version of the Windows operating systems Error messages appear Follow the instructions on the screen. E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling the Modem or Network Adapter Driver Page Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows 2000 Using System Restore Windows Me Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Windows XP Page Reinstalling Windows Me Page Reinstalling Windows 2000 Enabling Hibernate Support Page Replacing Parts Using the Advanced Port Replicator Connecting External Devices to the APR The audio line-out connector is on the side of the APR. APR Controls and Indicators Docking the Computer Undocking the Computer Page Monitor Stand Adding Memory Page Page Page Adding a Mini PCI Card Page Replacing the Hard Drive Page Returning a Hard Drive to Dell Adding a Daughter Card Modem Page Page Appendix Specifications Page Page Page Page Page Page Standard Settings Viewing the System Setup Screens System Setup Screens Returning Items for Warranty Repair or Credit Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Returning Items for Warranty Repair or Credit Regulatory Information FCC Notices (U.S. Only) Page Page Battery Disposal NOM Information (Mexico Only) Informacin para NOM (nicamente para Mxico) Limited Warranties and Return Policy One-Year Limited Warranty (U.S. Only) Page Two-Year Limited Warranty (U.S. Only) Page Page Three-Year Limited Warranty (U.S. Only) Page Page One-Year Limited Warranty (Canada Only) Page Two-Year Limited Warranty (Canada Only) Page Page Three-Year Limited Warranty (Canada Only) Page Page Page "Total Satisfaction" Return Policy (U.S. and Canada Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Page Index A B C D N P R S T