Unexpected Characters, Drive Problems | Dell PP01L guide

TO V E RI FY TH AT T HE PR O BL E M I S W IT H T HE EX TE R NA L KE Y BO A R D, C HE CK T HE IN TE GR A TE D KE Y B O AR D

1 Turn off the computer.

2 Disconnect the external keyboard.

3 Turn on the computer.

4 From the Windows XP desktop, click Start, point to All Programs, point to Accessories, and click Notepad.

5 From the Windows Me or Windows 2000 desktop, click Start, point to Programs, point to Accessories, and click Notepad.

6 Type some characters on the integrated keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard.

Unexpected Characters

DIS A B LE T HE NU ME RI C KE Y PA D — Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Drive Problems

If you cannot save a file to a floppy disk

ENS UR E T HA T WI ND O W S R EC O GN IZ E S T HE D RI V E — In Windows XP, click the Start button and then click My Computer. In Windows Me and Windows 2000, double-click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

HINT: When you attach an external keyboard, the integrated keyboard remains fully functional.

Solv ing Proble ms

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Dell PP01L manual Unexpected Characters, Drive Problems, If you cannot save a file to a floppy disk

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Solutions Guide Abbreviations and Acronyms Hints, Notices, and Cautions Contents Uninterruptible Power Supply Devices Setting Up the APR to Connect to a NetworkCo n t e n t s Program is designed for an earlier version 101 Viewing the System Setup Screens 101 119 Returning Items for Warranty Repair or Credit 118122 142 Co n t e n t s Safety Instructions Safety and EMC Instructions Portable ComputersSafety and EM C Ins tr uct ions Port abl e Computer s General Safety and EMC Instr uc tions Port able Computer s Power Safety Instructions Battery Safety Instructions EMC Instructions Air Travel Safety Instructions When Using Your Computer Ergonomic Computing Habits Safety and EMC Instr uc tions Port able Computer s Protecting Against Electrostatic Discharge When Removing or Replacing Parts Safety and EMC Instr uc tions Port able Computer s Setting Up Parallel Printer Connecting a PrinterSe tting Up USB Printer USB connector on printer USB printer cable Installing the Printer Driver Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only About the Module Bay Turning Off the ComputerWindows XP Windows Me and Windows Swapping Devices While Windows Is Running Swapping Devices While the Computer Is Turned OffMicrosoft Windows XP Microsoft Windows Me Enabling the Infrared SensorMicrosoft Windows Setting Up the Dolby Headphone Power Protection Devices Setting Up the APR to Connect to a NetworkSurge Protectors Line Conditioners Uninterruptible Power Supply Devices W . d e l l . c o m s u p p o r t . d e l l . c o m Solving Problems Sol ving Proble ms Finding Solutions Solv ing Proble ms Accessing Help Power Problems Error Messages Click Control Panel Click Add or Remove Programs Windows XPClick the Change or Remove Program icon Windows Me If the display is blank Video and Display Problems Click Appearance and Themes If the display is difficult to readWindows Me and Windows If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers If only part of the display is readable If you cannot print to a parallel port printer Printer Problems If you cannot print to a USB printer Modem and Internet Connection Problems Sol ving Proble ms Double-click the Phone and Modems Options icon Double-clickPhone and Modems Scanner Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive ProblemsIf you cannot save a file to a floppy disk Back of floppy disk Not write-protected Write-protected If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you cannot play a DVD movieIf you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing If you have problems with a hard drive Network ProblemsUnder Error-checking, click Check Now Windows XP and Windows Program crashes General Program ProblemsProgram stops responding Solid blue screen appears Error messages appear If Your Computer Gets Wet Mail Problems No operating system found If You Drop or Damage Your Computer Reinstalling Drivers and Utilities Resolving Other Technical Problems Reinstalling the Modem or Network Adapter Driver Windows XP Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows Me Windows Using System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Windows XP Solv ing Proble ms Reinstalling Windows Me Solv ing Proble ms Reinstalling Windows Enabling Hibernate Support Sol ving Proble ms Replacing Parts Connecting External Devices to the APR Using the Advanced Port Replicator Audio line-out connector is on the side of the APR Docking the Computer APR Controls and IndicatorsEject/locking lever Locked position Light Eject/locking Undocking the ComputerLever Alignment rails Eject/locking lever Docking light Undock request button Monitor Stand Adding Memory Screw Memory module cover Memory module Securing clip Screw Memory module cover Re placing Par ts Adding a Mini PCI Card Screws Memory module cover Replacing the Hard Drive Antenna cables Connectors on Computer Screw Hard drive Hard drive Re placing Par ts Returning a Hard Drive to Dell Adding a Daughter Card Modem Pull tab Modem cable connector Re placing Par ts P e n d i Microprocessor SpecificationsSystem Information PC Card Memory Ports and ConnectorsPpe ndix Audio Communications XGA SXGA+ Uxga Display Touch Pad BatteryTrack Stick Physical AC Adapter 100 Ap pe nd i Environmental Viewing the System Setup Screens Standard SettingsSystem Setup Screens Ppe ndix 101 Dell Technical Support Policy U.S. Only Returning Items for Warranty Repair or Credit102 Ap pe nd i Contacting Dell Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Austria Vienna Australia SydneyWebsite http//support.euro.dell.com Barbados Canada North York, Ontario BruneiCayman Islands Chile Santiago Costa Rica ColombiaCzech Republic Prague Denmark Horsholm Finland Helsinki El SalvadorHome and Small Business Website http//support.euro.dell.com Corporate Hong Kong GuatemalaIreland Cherrywood 108 Ap pe nd i Ppe ndix 109 Website http//support.euro.dell.com Jamaica 110 Ap pe nd i Website http//support.jp.dell.com Korea Seoul Macau LuxembourgMalaysia Penang Ppe ndix 111 Netherlands Amsterdam Netherlands AntillesNew Zealand Nicaragua Peru PanamaPoland Warsaw Portugal South Africa Johannesburg Singapore Singapore09/091 Southeast Asian and Pacific Taiwan Switzerland GenevaPpe ndix 115 Bracknell Trinidad/Tabago116 Ap pe nd i Ppe ndix 117 Venezuela Regulatory Information118 Ap pe nd i Class a Ppe ndix 119 FCC Notices U.S. Only Modem Regulatory Information Class B120 Ap pe nd i Ppe ndix 121 Fax Branding Battery Disposal122 Ap pe nd i Ppe ndix 123 NOM Information Mexico Only Información para NOM únicamente para México Limited Warranties and Return Policy124 Ap pe nd i Ppe ndix 125 One-Year Limited Warranty U.S. Only 126 Ap pe nd i Ppe ndix 127 Two-Year Limited Warranty U.S. Only Limited Warranty Coverage During Year Two Limited Warranty Coverage During Year One128 Ap pe nd i Ppe ndix 129 General Provisions 130 Ap pe nd i Three-Year Limited Warranty U.S. Only Coverage During Years Two and Three Coverage During Year OnePpe ndix 131 132 Ap pe nd i Ppe ndix 133 One-Year Limited Warranty Canada Only 134 Ap pe nd i Ppe ndix 135 Two-Year Limited Warranty Canada Only 136 Ap pe nd i Ppe ndix 137 Coverage During Year Two 138 Ap pe nd i Three-Year Limited Warranty Canada Only Ppe ndix 139 140 Ap pe nd i Ppe ndix 141 142 Ap pe nd i Total Satisfaction Return Policy U.S. and Canada Only Exclusions GuaranteeMaking a Claim Ppe ndix 143 144 Ap pe nd i Limitation and Statutory Rights Inde 145 D e 146