Troubleshooting information
Chapter 16
Software installation troubleshootingIf you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.
During a normal installation of the HP
1.The HP
2.The software installs
3.Files are copied to your hard drive
4.You are requested to connect the HP
5.A green OK and check mark appear on an installation wizard screen
6.You are requested to restart your computer
7.The Fax Setup wizard runs
8.The registration process runs
If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:
●Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, and Send Fax. For information on starting
HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP
Note If you performed a minimum installation of the software (as opposed to a typical installation), the HP Image Zone and Copy are not installed and will not be available from the HP Director.
●Open the Printers dialog box and check to see that the HP
●Look in the system tray at the far right of the Windows taskbar for an HP
When I insert the
Solution Do the following:
1.From the Windows Start menu, click Run.
2.In the Run dialog box, enter d:\setup.exe (if your
The minimum system checks screen appears
Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.
176 | HP Officejet 7200 |