HP OmniBook XE3 Troubleshooting and Diagnostics | HP BOOK XE3

This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty modules:

∙Troubleshooting information

Troubleshooting the problem (page 3-3).

Verifying the repair (page 3-3).

Suggestions for troubleshooting (page 3-4).

∙Diagnostic tools

DiagTools diagnostic program (page 3-17).

Power-on self-test (page 3-24).

Sycard PCCtest 450 PC Card (page 3-27).

Desktop Management Interface (page 3-28).

BIOS Setup utility (page 3-30).

HP OmniBook XE3

Troubleshooting and Diagnostics

3-1

Image 71

HP BOOK XE3 manual HP OmniBook XE3 Troubleshooting and Diagnostics

Contents

Page Edition History Contents Troubleshooting and Diagnostics Figures Tables Comments IntroductionSource Address or NumberPage Product OmniBook XE3 Series Models Details Technology CodesTechnology code Product name Top/Right View Features Front View Bottom View Turning the Notebook On and Off Activating Power ModesOperation Status Lights Checking the Notebook’s Status Caps Lock IndicatorMeaning Power status Battery status Effect Using Fn Hot KeysFn Hot Keys Hot Key Resetting the Notebook Resetting the Notebook Multimedia Buttons Using the CD-ROM or DVD Player Power Mass Storage SpecificationsHardware Specifications XE3 Series Hardware Specifications Modem Options Keyboard Operating Software Applications Software SpecificationsXE3 Series Software Specifications Mechanical Features Standards Environmental Limits System Memory System ResourcesSystem Interrupts DMA Channels System Input/Output Addresses 100-3FF XE3 Series Accessories Internal Design Replaceable Module Diagram Component Roles Functional StructureDocking port Components UsedPage Removal Cross-Reference Disassembly Flow Disassembly Flowchart Torque cm-kgf Torque in-lbf Required EquipmentRecommended Screw Torques Screw Thread Size Removal Procedure Removing the Battery Removing the Sdram Cover Removing an Sdram Module Pull the module out of the connector Removing the Mini-PCI PCA Removing the Mini-PCI Card Reassembly Notes Removing the Keyboard Cover Retaining Screws Removing the Keyboard Cover with Hinge Covers Removing the Keyboard Cover Reassembly Notes Loosening the Keyboard Retaining Screws Removing the Keyboard Disconnecting the Keyboard Cable Reassembly Notes 10. Removing the Hard Disk Drive Removing the Hard Disk Drive Assembly 11. Removing the Hard Disk Carrier To recover the factory software installation Recovering and Reinstalling Software Replacing Small Parts User-Replaceable Replacement ProcedureReplacing Small Parts HP Authorized Service Providers Only Removing the Display Assembly 12. Removing the Display Reassembly Notes Model Installing a New Display Assembly 14. Removing the Top Case Retaining Screws Removing the Top Case Release the CD player PCA cable from the motherboard 16. Removing the CD Player PCA Removing the CD Player PCA 17. Removing the Hinge Saddle Retaining Screws Removing the Hinge Saddle Set 18. Removing the Hinge Saddle Reassembly Notes Removing the Video PCA 19. Removing the Video PCA Reassembly Notes Removing the Heatsink Assembly with Fan 20. Removing the Heatsink Assembly Reassembly Notes Removing the CPU Module 21. Removing the CPU Module Reassembly Notes Removing the Floppy Disk Drive 22. Removing the Floppy Disk Drive Reassembly Notes Removing the CD-ROM/DVD Drive 23. Removing the CD-ROM/DVD Drive Reassembly Notes Removing the Motherboard or Bottom Case When Installing a New Motherboard Removal Procedure 24. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Replacing the Bottom Case Installation Procedure 27. Example of Serial Number Label Additional Steps Removing Notebook ComponentsRemoving Notebook Components HP OmniBook XE3 Removal and Replacement Removal and Replacement HP OmniBook XE3 HP OmniBook XE3 Troubleshooting and Diagnostics Basic Troubleshooting Steps Troubleshooting Verifying the Repair Troubleshooting the Problem Scope of Diagnostic Tools Suggestions for Troubleshooting Startup Troubleshooting SuggestionsSymptom Repair Center Comments Power/BatteryCall Center Suggestions Repair Center Likely Causes Display Call Center Suggestions White display Erratic display CD-ROM/DVD Symptom Floppy drive Mouse Symptom Touch pad Modem One-Touch button problems LAN/Network Miscellaneous Symptom PC card Symptom Call Center Suggestions Symptom Port replicator Updating DiagTools Diagnostic ToolsDiagTools Diagnostic Program Running DiagTools Enter Serial and Parallel Loopback Connectors Interpreting the Results DiagTools Error Codes Floppy Disk Tests Smbus Tests Code Beep Codes Post Description Power-On Self-TestPost Terminal-Error Beep Codes Message Post Messages Failing Bits nnnn Message Description Slot Sycard PCCtest CommandsSycard PCCtest 450 CardBus Card Optional XE3/N5000 Technology code GC Desktop Management Interface DMI Installing the DMI PackageContents of the DMI Package Description of DMI Using the DMI InterfaceUninstalling the DMI Package Default Bios Setup UtilityRunning the Bios Setup Utility Bios Setup Menus and Parameters Security Menu System Devices Menu Exit Menu Updating the Notebook’s BiosPower Menu Boot Menu HP OmniBook XE3 Replaceable Parts Exploded View Description Part Number Exchange User Repl Replaceable Parts User Repl Description Part NumberExchange Part Number Accessory Replaceable Parts Part Number Reference F2111-69062 F2111-69075 F2111-69076 Exchange Part Number Description Password Removal Policy Hewlett-Packard Display Quality Statement Imperfections Not Allowed XE3 TFT LCD Guidelines 12.1-in SVGA, 13.3/14.1/15.0-in XGAType of Imperfection Electrical Imperfections Mechanical Imperfections Service Notes Page Qjolvk 3ULQWHGLQ7DLZDQ