Symptom
Serial/Parallel/USB
General problems.
Serial mouse doesn’t work.
Serial modem doesn’t work.
Modem
Modem will not connect at 56K.
Call Center: | Repair Center: | Repair Center: |
Suggestions | Likely Causes | Comments |
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Check connections. | Serial device. | Use |
Restart notebook. | Motherboard. | when testing serial or parallel |
Check settings in BIOS |
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Setup. |
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Check settings in Control |
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Panel. |
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Use troubleshooters in |
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Windows Help. |
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Test ports with DiagTools |
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diagnostics. |
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For USB: contact device |
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vendor and HP Notebook |
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web site (see page vii) for |
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latest USB drivers. |
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Make sure mouse was |
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installed according to |
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manufacturer’s instructions. |
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Use Modem Troubleshooter |
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in Windows Help. |
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Disable internal modem. |
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Verify that host modem |
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supports 56K (V.90) |
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connection speed. |
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Try connecting at later time in |
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case line quality or other |
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external factor is cause of |
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problem. |
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HP OmniBook XE3 | Troubleshooting and Diagnostics |