HP BOOK XE3 manual Modem

Symptom

Serial/Parallel/USB

Call Center:	Repair Center:
Suggestions	Likely Causes

Repair Center: Comments

General problems.

Serial mouse doesn’t work.

Serial modem doesn’t work.

Modem

Modem will not connect at 56K.

Check connections. Restart notebook.

Check settings in BIOS Setup.

Check settings in Control Panel.

Use troubleshooters in Windows Help.

Test ports with DiagTools diagnostics.

For USB: contact device vendor and HP Notebook web site (see page vii) for latest USB drivers.

Make sure mouse was installed according to manufacturer’s instructions.

Use Modem Troubleshooter in Windows Help.

Disable internal modem.

Verify that host modem supports 56K (V.90) connection speed.

Try connecting at later time in case line quality or other external factor is cause of problem.

Serial device. Motherboard.

Use loop-back connector when testing serial or parallel port—see page 3-19.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-11