Basic Troubleshooting Steps | HP BOOK XE3 specification

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below.

Check the customer’s description of the problem and any supporting information.

Try to duplicate the customer’s problem.

Troubleshoot the problem using

-Diagnostic tools.

-Troubleshooting suggestions.

Verify the repair by testing the functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

3-2

Troubleshooting and Diagnostics

HP OmniBook XE3

Image 72

HP BOOK XE3 manual Basic Troubleshooting Steps

Contents

Page Edition History Contents Troubleshooting and Diagnostics Figures Tables Introduction SourceAddress or Number CommentsPage OmniBook XE3 Series Models Product Technology Codes Technology code Product nameDetails Features Top/Right View Front View Bottom View Activating Power Modes OperationTurning the Notebook On and Off Checking the Notebook’s Status Status Lights Indicator Meaning Power statusBattery status Caps Lock Using Fn Hot Keys Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the Notebook Using the CD-ROM or DVD Player Multimedia Buttons Specifications Hardware SpecificationsXE3 Series Hardware Specifications Power Mass Storage Options Keyboard Modem Software Specifications XE3 Series Software SpecificationsMechanical Features Standards Environmental Limits Operating Software Applications System Resources System InterruptsSystem Memory System Input/Output Addresses 100-3FF DMA Channels XE3 Series Accessories Replaceable Module Diagram Internal Design Functional Structure Docking portComponents Used Component RolesPage Removal Cross-Reference Disassembly Flowchart Disassembly Flow Required Equipment Recommended Screw TorquesScrew Thread Size Torque cm-kgf Torque in-lbf Removing the Battery Removal Procedure Removing an Sdram Module Removing the Sdram Cover Pull the module out of the connector Removing the Mini-PCI PCA Removing the Mini-PCI Card Reassembly Notes Removing the Keyboard Cover with Hinge Covers Removing the Keyboard Cover Retaining Screws Removing the Keyboard Cover Reassembly Notes Removing the Keyboard Loosening the Keyboard Retaining Screws Disconnecting the Keyboard Cable Reassembly Notes Removing the Hard Disk Drive Assembly 10. Removing the Hard Disk Drive 11. Removing the Hard Disk Carrier Recovering and Reinstalling Software To recover the factory software installation Replacement Procedure Replacing Small PartsReplacing Small Parts User-Replaceable Removing the Display Assembly HP Authorized Service Providers Only 12. Removing the Display Reassembly Notes Installing a New Display Assembly Model Removing the Top Case 14. Removing the Top Case Retaining Screws Release the CD player PCA cable from the motherboard Removing the CD Player PCA 16. Removing the CD Player PCA Removing the Hinge Saddle Set 17. Removing the Hinge Saddle Retaining Screws 18. Removing the Hinge Saddle Reassembly Notes Removing the Video PCA 19. Removing the Video PCA Reassembly Notes Removing the Heatsink Assembly with Fan 20. Removing the Heatsink Assembly Reassembly Notes Removing the CPU Module 21. Removing the CPU Module Reassembly Notes Removing the Floppy Disk Drive 22. Removing the Floppy Disk Drive Reassembly Notes 23. Removing the CD-ROM/DVD Drive Reassembly Notes Removing the CD-ROM/DVD Drive When Installing a New Motherboard Removing the Motherboard or Bottom Case Removal Procedure 24. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Installation Procedure Replacing the Bottom Case 27. Example of Serial Number Label Removing Notebook Components Removing Notebook ComponentsAdditional Steps HP OmniBook XE3 Removal and Replacement Removal and Replacement HP OmniBook XE3 HP OmniBook XE3 Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting Steps Troubleshooting the Problem Verifying the Repair Suggestions for Troubleshooting Scope of Diagnostic Tools Troubleshooting Suggestions SymptomStartup Power/Battery Call Center SuggestionsRepair Center Likely Causes Repair Center Comments Display Call Center Suggestions White display Erratic display Symptom Floppy drive CD-ROM/DVD Symptom Touch pad Mouse Modem One-Touch button problems LAN/Network Symptom PC card Miscellaneous Symptom Call Center Suggestions Symptom Port replicator Diagnostic Tools DiagTools Diagnostic ProgramUpdating DiagTools Enter Running DiagTools Serial and Parallel Loopback Connectors DiagTools Error Codes Interpreting the Results Floppy Disk Tests Smbus Tests Code Power-On Self-Test Post Terminal-Error Beep CodesBeep Codes Post Description Post Messages Message Message Description Failing Bits nnnn Sycard PCCtest Commands Sycard PCCtest 450 CardBus Card OptionalXE3/N5000 Technology code GC Slot Installing the DMI Package Contents of the DMI PackageDesktop Management Interface DMI Using the DMI Interface Uninstalling the DMI PackageDescription of DMI Bios Setup Utility Running the Bios Setup UtilityBios Setup Menus and Parameters Default System Devices Menu Security Menu Updating the Notebook’s Bios Power MenuBoot Menu Exit Menu HP OmniBook XE3 Replaceable Parts Exploded View Replaceable Parts Description Part Number Exchange User Repl Description Part Number Exchange Part NumberUser Repl Accessory Replaceable Parts Part Number Reference F2111-69062 F2111-69075 F2111-69076 Exchange Part Number Description Password Removal Policy Hewlett-Packard Display Quality Statement XE3 TFT LCD Guidelines 12.1-in SVGA, 13.3/14.1/15.0-in XGA Type of Imperfection Electrical ImperfectionsMechanical Imperfections Imperfections Not Allowed Service Notes Page Qjolvk 3ULQWHGLQ7DLZDQ