Symptom

Port replicator

Call Center:

Repair Center:

Repair Center:

Suggestions

Likely Causes

Comments

Docking product I/O problems.

Notebook locks up when docking or undocking.

Make sure AC power is connected to port replicator.

Make sure notebook is fully inserted in port replicator.

Check notebook’s power supply.

Check settings in BIOS Setup.

Try using corresponding port on notebook while undocked.

Make sure notebook has completely entered or resumed from standby or hibernate mode before docking or undocking.

Port replicator. Motherboard.

Test corresponding notebook ports while undocked.

Port replicator is not repairable, and must be exchanged.

3-16 Troubleshooting and Diagnostics

HP OmniBook XE3