Symptom
White display.
Erratic display.
Bright or missing pixels or lines.
External display does not work.
Display difficult to read or part of desktop not visible.
Hard disk
Hard disk never spins.
Hard disk makes clunking or scratching noise.
Hard disk makes buzzing or whining noise.
Files are corrupted.
Drive capacity is less than normal.
Call Center:
Suggestions
Adjust display brightness.
See quality statement on page
Check connections.
Press Fn+F5 several times.
Check settings in BIOS Setup.
Check display resolution (default is 800 × 600 for
Check power source.
Remove and reinstall hard drive. Check connector.
Back up drive immediately.
Was notebook or drive dropped?
Back up drive immediately. Check hard drive installation.
Check for alternate noise sources, such as PCMCIA drive or fan.
Run virus scan program.
Check disk surface by running Scandisk (Windows
98)or by using Tools tab in disk’s Properties sheet (Windows 2000).
Test hard disk drive with DiagTools diagnostics.
Use Recovery CD, to restore original factory software.
Check disk surface by running Scandisk (Windows
98)or by using Tools tab in disk’s Properties sheet (Windows 2000).
Check partitions using FDISK (Windows 98) or Control Panel, Administrative Tools, Computer Management under Storage (Windows 2000).
Repair Center:
Likely Causes
Display assembly. Switchboard PCA.
Display cable connection.
Video PCA. Display assembly. Motherboard.
Display cable connection.
Display assembly.
Motherboard.
Hard drive or connector.
Motherboard.
Hard drive.
Depends on source of noise.
Hard drive.
Repair Center:
Comments
See quality statement on page
If drive case is damaged, drive may not operate properly.
Check notebook and drive for evidence of customer abuse.
Use suggestions shown at left.
Use suggestions shown at left.
Recreate Hibernate partition, then partition and format disk.
Troubleshooting and Diagnostics | HP OmniBook XE3 |
