Symptom

Printing

Call Center:

Repair Center:

Repair Center:

Suggestions

Likely Causes

Comments

Serial or parallel printer doesn’t print

Left edge of printed output is missing.

LAN/Network

General problems.

Infrared

General problems.

Make sure printer is on.

Make sure printer cable is securely attached at both ends.

Make sure cable or cable adapter is appropriate for printer type.

Use Print Troubleshooter in Windows Help.

Try using 300-dpi print driver.

Check connections.

Try connecting cable to a different computer.

Check settings in BIOS Setup.

Check settings in Control Panel.

Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 m (330 ft).

Run DiagTools LAN test.

Infrared is disabled and no drivers installed as shipped. (Drivers are included.)

Check settings in BIOS Setup.

Remove any PC Cards from notebook (possible IRQ conflict).

For fast-IrDA, check for DMA conflict with ECP parallel port.

Cable.

Motherboard.

Mini-PCI card. Motherboard.

Motherboard.

HP OmniBook XE3

Troubleshooting and Diagnostics 3-13