HP BOOK XE3 manual Symptom Floppy drive, Cd-Rom/Dvd

Symptom

Floppy drive

General problems.

Drive does not write to 1.44-MB floppy disks.

Drive reads from but does not write to 720- or 360-KB floppy disks.

CD-ROM/DVD

Particular CD-ROM/DVD not playing properly.

DVD movie stops playing.

Region Code error.

“System Error: Unable to read drive” message.

Keyboard

Some or all keys do not work properly.

External keyboard does not work.

Embedded numeric keypad does not work.

Call Center:

Suggestions

Make sure floppy drive is installed correctly.

Check settings in BIOS Setup.

Make sure floppy disk is not write-protected.

Make sure floppy disks are not write-protected.

Format floppy disks using DOS “format /f:720” or “format /f:360” command.

Check disk for dirt or damage, and clean with soft cloth or replace.

DVD may be double-sided.

Movie may be paused. Press Play button.

DVD is intended for different world region.

Make sure disk is clean and inserted correctly.

Wait 5 to 10 seconds after closing tray before pressing Play.

Restart notebook.

Make sure CD-ROM/DVD drive is installed properly.

Check settings in BIOS Setup.

Check settings in BIOS Setup.

Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock.

Avoid touching touch pad while booting or resuming.

Repair Center:

Likely Causes

Floppy drive module or contacts.

Motherboard.

Floppy drive module.

Floppy drive module.

CD-ROM/DVD drive assembly.

Motherboard.

Keyboard.

Motherboard.

External keyboard. Motherboard.

Keyboard.

Top case.

Motherboard.

Repair Center:

Comments

Try reinserting ribbon cable in connector on motherboard.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-9