Manuals / HP / Computer Equipment / Printer

HP BP20N manual Solving Problems

Models: BP20 BP20N

1 172

Download 172 pages 23.45 Kb

Page 120

6 SOLVING PROBLEMS

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Troubleshooting Checklist

•Solving General Printing Problems

•Solving Network Printing Problems

•Clearing Paper Jams

•Solving Print Quality Problems

•Troubleshooting Error Messages

•Common Windows Problems

Image 120

HP BP20N manual Solving Problems

Contents

BP20N/BP20 Page Contents Cancelling a Print Job Using a Favorite Setting Using HelpPrinting on Card Stock or Layout tab Paper Tab Graphics TabCleaning the Outside Cleaning the Inside Windows 9x/Me Windows NT 4.0/2000/XPRedistributing Toner Replacing the Toner Cartridge Tips for Avoiding Paper Jams When Printing Removing the MemoryAppendix C Specifications Safety Information Safety During OperationLaser Safety Take this item for environmentally safe recycling Page Introduction Special Features Print with excellent quality and high speedHandle paper flexibly Create professional documentsPrinter Features Features BP-20 BP-20NSave time and money Print in various environmentsPrinter Components Front ViewRear View USB Port Parallel PortOnline/Error and Toner Save LEDs Understanding the Control PanelDescription Cancel button Function DescriptionCanceling print job Toner Save mode on/offSave mode on or off On the size of the print jobSetting UP Your Printer Unpacking Components may differ from one country to anotherSelecting a Location Your desk or tableInstalling the Toner Cartridge Setting UP Your Printer Setting UP Your Printer Loading Paper Load paper with the print side facing downMake sure that all four corners are flat in the tray Slide the tray back into the printerChanging the Paper Size in the Paper Tray Full lengthSetting UP Your Printer Connecting a Printer Cable Using a Parallel CableFor Local Printing Using a USB Cable For Network Printing Supported Operating SystemsTurning the Printer On Printing a Demo Installing Printer Software Remote Control Panel for DOS applicationsIf you are printing from Windows BP20 Series PCL6 printer driver for Windows. UsePrinter Driver Features PCL6 driver Driver FeatureInstalling Printer Software in Windows Installing Software for Local PrintingTypical Installation System RequirementsSelect Typical installation for a local printer. Click Next After connecting the printer, click Next Custom Installation Select Custom installation. Click NextSelect the components to be installed and click Next Click Finish Installing Software for Network Printing Setting UP Your Printer Custom Installation Setting UP Your Printer Setting UP Your Printer Reinstalling Printer Software From the Start menu select Programs or All Programs ÆRemoving Printer Software YesUsing the Set IP BP20N only Installing Set IPReinstalling Set IP Removing Set IPTo Use Set IP Memo Using Print Materials Choosing Paper and Other Materials Sizes and Capacities Input Source/Capacity*a SizeGuidelines for Paper and Special Materials Selecting the Output Location Printing to the Top Output Tray Face downPrinting to the Rear Output Tray Face up To open the rear output trayPaper full Using Tray1 or the Optional Tray2 Using the Multi-Purpose TrayTo load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Repeat this step for every page to be printed Printing on Envelopes GuidelinesAdjust the guide to the edge of the envelope stack Using Print Materials Printing on Labels Load labels with the print side upUsing Print Materials Printing on Transparencies Using Print Materials Printing on Card Stock or Custom-sized Materials Using Print Materials Printing on Preprinted Paper Using Print Materials Printing Tasks Printing a Document in Windows Open the document you want to printCancelling a Print Job There are two ways to cancel a print jobTo stop a print job from the control panel To stop a print job from the Printers folderPrinter Settings Layout tab PropertyDescriptionPaper Tab Property Description CopiesSize Paper loaded in the trayProperty Description Resolution Graphics TabChoosing from 1200 dpi Best, 600 dpi ImageToner Save AdvancedAdvanced Options button TrueType OptionsPrint All Text Black Using the Toner Save Mode There are two ways to enable the Toner Save modePress the Cancel button on the control panel for 0.5 second From the Control PanelExtras Tab Option DescriptionWatermark OverlayAbout Tab Printer TabOutput Pages to print. Select the print orderUsing a Favorite Setting Using HelpPrinting Multiple Pages on One Sheet of Paper From the Layout tab, choose Multiple Pages per SideFrom the Type drop-down list Printing Posters Printing Tasks Inches Fitting Your Document to a Selected Paper Size Multiple Pages per Side from the Layout tabPrinting a Reduced or Enlarged Document Using Watermarks Using an Existing WatermarkClick OK and start printing Creating a Watermark Editing a Watermark Deleting a WatermarkUsing Overlays What is an Overlay?Creating a New Page Overlay Printing Tasks Using a Page Overlay Printing Tasks Deleting a Page Overlay Click Delete OverlayUsing the Status Monitor Installing Status MonitorInsert the supplied CD-ROM into your CD-ROM drive Click Status Monitor and then click NextReinstalling Status Monitor Select BP20 Series, and then MaintenanceRemoving Status Monitor From the Start menu, select ProgramsOpening the Troubleshooting Guide Changing the Status Monitor Program SettingSetting Up a Locally Shared Printer Windows 9x/MeWindows NT 4.0/2000/XP Select Local port and click New PortMemo Maintaining Your Printer Maintaining the Toner Cartridge Toner cartridge storageToner cartridge life expectancy Saving tonerRedistributing Toner Maintaining Your Printer Cleaning the Printer Cleaning the OutsideCleaning the Inside Cleaning inside the printerMaintaining Your Printer Printing a cleaning sheet Printing Configuration Pages Solving Problems Troubleshooting Checklist Check SolutionSolving General Printing Problems Problem Possible Cause SolutionSelect BP20 Series PCL6 as your Complex Adjusting the print quality settings Select the desired spool settingPaper size settings do Paper does not Paper has not beenDownload as Bit Image Solving Network Printing Problems General ProblemsProblem Solution Windows Problems Clearing Paper Jams Paper Feed AreaSlide out Tray1 to expose the jammed paper Solving Problems Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Paper Exit Area Solving Problems Tips for Avoiding Paper Jams Click OK to start printingSolving Print Quality Problems Light or fadedPrint Toner specsVertical repetitive DefectsProblem Background Scatter Misformed characters SkewCurl or wave Wrinkles or Character VoidsIf horizontally aligned black streaks or smears appear CurlRotating the paper 180 in the input tray Troubleshooting Error Messages LED pattern Possible Problems and SolutionsLED status legend Common Windows Problems Problem Possible Cause and SolutionPrinting from DOS Applications About the Remote Control Panel Installing the Remote Control PanelReinstalling Remote Control Panel Removing Remote Control PanelCheck Remote Control Panel and then click Next Programs and click MaintenanceSelecting Print Settings Starting the Remote Control PanelSelect BP20 Series and then Remote Control Panel Using the Remote Control Panel Tabs Printing TabConfig Tab Job Tab Test Tab PCL Tab Memo Installing Printer B Options Precautions When Installing Printer Options Check the items you want purchase. Refer to the table belowInstalling Memory Memory Dimm Installing Printer Options B.5 Removing the Memory Installing an Optional Paper Tray Installing Printer Options Specifications Printer Specifications Paper SpecificationsPrinter Specifications Specifications and DescriptionTemperature10 ~ 32 C / 50 ~ 90 F Humidity 20 ~ 80 % RHPaper Specifications OverviewDimensionsa Weight Capacityb Supported Sizes of PaperGuidelines for Using Paper Symptom Problem with Solution PaperPaper Specifications Category SpecificationsPaper Output Capacity Output Tray CapacityPrinter and Paper Storage Environment Envelopes Minimum MaximumEnvelopes with Double Side Seams Envelopes with Adhesive Strips or FlapsEnvelope Margins Envelope StorageLabels TransparenciesSee Printing on Transparencies on Memory DIMM, install B.3 Multiple pages per sheet IndexUnpack USB cable, connect Watermarks, use BP20N/BP20 User’s Guide