Common Windows Problems | HP BP20N instruction

LED pattern			Possible Problems and Solutions

			The toner cartridge is empty. Remove the old
			toner cartridge and install a new one. See
			“Installing the Toner Cartridge” on page 2.4.
Online/Error
LED blinks
orange

			The installed toner cartridge is not designed
			The installed toner cartridge is not designed
			for your printer. Use the Ricoh-approved
			toner cartridge.
Online/Error
LED blinks
orange and red
alternately

Common Windows Problems

Problem	Possible Cause and Solution

“File in Use” message	Exit all software applications. Remove all software from the
appears during installation.	StartUp Group, then restart Windows. Reinstall the printer
	driver.

“Error Writing to LPTx”	• Ensure that the cables are connected correctly, and the
message appears.	printer is on.
	• If bi-directional communication is not turned on in the
	driver, it will also cause this message.

“General Protection Fault”,	Close all other applications, reboot Windows, and try
“Exception OE”, “Spool32”,	printing again.
or “Illegal Operation”
messages appear.

NOTE: Refer to the Microsoft Windows 9x/Me/NT 4.0/2000/XP User’s Guide that came with your PC for further information on Windows error messages.

6.22 SOLVING PROBLEMS

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HP BP20N manual Common Windows Problems, Problem Possible Cause and Solution

Contents

BP20N/BP20 Page Contents Using a Favorite Setting Using Help Cancelling a Print JobPrinting on Card Stock or Layout tab Paper Tab Graphics Tab Cleaning the Outside Cleaning the Inside Windows 9x/Me Windows NT 4.0/2000/XPRedistributing Toner Replacing the Toner Cartridge Removing the Memory Tips for Avoiding Paper Jams When Printing Appendix C Specifications Safety During Operation Safety Information Laser Safety Take this item for environmentally safe recycling Page Introduction Print with excellent quality and high speed Special FeaturesHandle paper flexibly Create professional documents Features BP-20 BP-20N Printer FeaturesSave time and money Print in various environments Front View Printer Components USB Port Parallel Port Rear View Online/Error and Toner Save LEDs Understanding the Control PanelDescription Function Description Cancel button Toner Save mode on/off Canceling print jobSave mode on or off On the size of the print job Setting UP Your Printer Components may differ from one country to another Unpacking Your desk or table Selecting a Location Installing the Toner Cartridge Setting UP Your Printer Setting UP Your Printer Load paper with the print side facing down Loading Paper Slide the tray back into the printer Make sure that all four corners are flat in the tray Full length Changing the Paper Size in the Paper Tray Setting UP Your Printer Connecting a Printer Cable Using a Parallel CableFor Local Printing Using a USB Cable Supported Operating Systems For Network Printing Turning the Printer On Printing a Demo Remote Control Panel for DOS applications Installing Printer SoftwareIf you are printing from Windows BP20 Series PCL6 printer driver for Windows. Use PCL6 driver Driver Feature Printer Driver Features Installing Software for Local Printing Installing Printer Software in WindowsTypical Installation System Requirements Select Typical installation for a local printer. Click Next After connecting the printer, click Next Select Custom installation. Click Next Custom Installation Select the components to be installed and click Next Click Finish Installing Software for Network Printing Setting UP Your Printer Custom Installation Setting UP Your Printer Setting UP Your Printer From the Start menu select Programs or All Programs Æ Reinstalling Printer Software Yes Removing Printer Software Installing Set IP Using the Set IP BP20N only Removing Set IP Reinstalling Set IP To Use Set IP Memo Using Print Materials Choosing Paper and Other Materials Input Source/Capacity*a Size Sizes and Capacities Guidelines for Paper and Special Materials Printing to the Top Output Tray Face down Selecting the Output Location To open the rear output tray Printing to the Rear Output Tray Face up Paper full Using the Multi-Purpose Tray Using Tray1 or the Optional Tray2 To load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Repeat this step for every page to be printed Guidelines Printing on Envelopes Adjust the guide to the edge of the envelope stack Using Print Materials Load labels with the print side up Printing on Labels Using Print Materials Printing on Transparencies Using Print Materials Printing on Card Stock or Custom-sized Materials Using Print Materials Printing on Preprinted Paper Using Print Materials Printing Tasks Open the document you want to print Printing a Document in Windows There are two ways to cancel a print job Cancelling a Print JobTo stop a print job from the control panel To stop a print job from the Printers folder Printer Settings PropertyDescription Layout tab Property Description Copies Paper TabSize Paper loaded in the tray Property Description Graphics Tab ResolutionChoosing from 1200 dpi Best, 600 dpi Image Advanced Toner SaveAdvanced Options button TrueType Options Print All Text Black There are two ways to enable the Toner Save mode Using the Toner Save ModePress the Cancel button on the control panel for 0.5 second From the Control Panel Option Description Extras TabWatermark Overlay Printer Tab About TabOutput Pages to print. Select the print order Using Help Using a Favorite Setting Printing Multiple Pages on One Sheet of Paper From the Layout tab, choose Multiple Pages per SideFrom the Type drop-down list Printing Posters Printing Tasks Inches Multiple Pages per Side from the Layout tab Fitting Your Document to a Selected Paper Size Printing a Reduced or Enlarged Document Using Watermarks Using an Existing WatermarkClick OK and start printing Creating a Watermark Deleting a Watermark Editing a Watermark Using Overlays What is an Overlay?Creating a New Page Overlay Printing Tasks Using a Page Overlay Printing Tasks Click Delete Overlay Deleting a Page Overlay Installing Status Monitor Using the Status MonitorInsert the supplied CD-ROM into your CD-ROM drive Click Status Monitor and then click Next Select BP20 Series, and then Maintenance Reinstalling Status MonitorRemoving Status Monitor From the Start menu, select Programs Changing the Status Monitor Program Setting Opening the Troubleshooting Guide Windows 9x/Me Setting Up a Locally Shared Printer Select Local port and click New Port Windows NT 4.0/2000/XP Memo Maintaining Your Printer Toner cartridge storage Maintaining the Toner CartridgeToner cartridge life expectancy Saving toner Redistributing Toner Maintaining Your Printer Cleaning the Outside Cleaning the PrinterCleaning the Inside Cleaning inside the printer Maintaining Your Printer Printing a cleaning sheet Printing Configuration Pages Solving Problems Check Solution Troubleshooting Checklist Solving General Printing Problems Problem Possible Cause SolutionSelect BP20 Series PCL6 as your Select the desired spool setting Complex Adjusting the print quality settingsPaper size settings do Paper does not Paper has not been Download as Bit Image Solving Network Printing Problems General ProblemsProblem Solution Windows Problems Clearing Paper Jams Paper Feed AreaSlide out Tray1 to expose the jammed paper Solving Problems Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Paper Exit Area Solving Problems Click OK to start printing Tips for Avoiding Paper Jams Light or faded Solving Print Quality ProblemsPrint Toner specs Defects Vertical repetitive Problem Background Scatter Misformed characters SkewCurl or wave Character Voids Wrinkles or If horizontally aligned black streaks or smears appear CurlRotating the paper 180 in the input tray Troubleshooting Error Messages LED pattern Possible Problems and SolutionsLED status legend Problem Possible Cause and Solution Common Windows Problems Printing from DOS Applications Installing the Remote Control Panel About the Remote Control Panel Removing Remote Control Panel Reinstalling Remote Control PanelCheck Remote Control Panel and then click Next Programs and click Maintenance Selecting Print Settings Starting the Remote Control PanelSelect BP20 Series and then Remote Control Panel Printing Tab Using the Remote Control Panel Tabs Config Tab Job Tab Test Tab PCL Tab Memo Installing Printer B Options Check the items you want purchase. Refer to the table below Precautions When Installing Printer Options Installing Memory Memory Dimm Installing Printer Options B.5 Removing the Memory Installing an Optional Paper Tray Installing Printer Options Printer Specifications Paper Specifications Specifications Specifications and Description Printer SpecificationsTemperature10 ~ 32 C / 50 ~ 90 F Humidity 20 ~ 80 % RH Overview Paper Specifications Supported Sizes of Paper Dimensionsa Weight Capacityb Symptom Problem with Solution Paper Guidelines for Using Paper Category Specifications Paper SpecificationsPaper Output Capacity Output Tray Capacity Printer and Paper Storage Environment Minimum Maximum Envelopes Envelopes with Adhesive Strips or Flaps Envelopes with Double Side SeamsEnvelope Margins Envelope Storage Labels TransparenciesSee Printing on Transparencies on Index Memory DIMM, install B.3 Multiple pages per sheet Unpack USB cable, connect Watermarks, use BP20N/BP20 User’s Guide