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Problem | Possible Cause | Solution | |
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Paper does not | Paper has not been | Remove paper from the tray and reload it | |
feed into the | loaded correctly. | correctly. | |
printer. |
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There is too much paper | Remove excess paper from the tray. | ||
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| in the paper tray. |
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| The paper is too thick. | Use only paper that meets the | |
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| specifications required by the printer. See | |
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| page C.3. | |
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Print job is | The job may be very | Reduce the complexity of the page or try | |
extremely slow. | complex. | adjusting the print quality settings. | |
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| The maximum print speed of your printer is | |
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| 20 PPM (pages per minute) for | |
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| paper or 22 PPM for | |
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| If using Windows 9x/Me, | From the Start menu, choose Settings | |
| the Spooling Setting may | and Printers. | |
| be set incorrectly. | Series PCL6 printer icon, choose | |
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| Properties, click the Details tab, and | |
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| then choose the Spool Settings button. | |
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| Select the desired spool setting. | |
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| The computer may have | Install more memory in your printer. See | |
| insufficient random- | “Installing Memory” on page B.3. | |
| access memory (RAM). |
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Half the page is | The page layout is too | Simplify the page layout and remove any | |
blank. | complex. | unnecessary graphics from the document. | |
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| Install more memory in your printer. See | |
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| “Installing Memory” on page B.3. | |
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| The page orientation | Change the page orientation in your | |
| setting may be incorrect. | application. See page 4.5. | |
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| The paper size and the | Ensure that the paper size in the printer | |
| paper size settings do | driver settings matches the paper in the | |
| not match. | tray. | |
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The paper | There is too much paper | Remove excess paper from the tray. | |
keeps jamming. | in the paper tray. | If printing on special materials, use the | |
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| An incorrect type of | Use only paper that meets the | |
| paper is being used. | specifications required by the printer. See | |
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| page C.3. | |
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| An incorrect output | Special print materials, such as thick | |
| method is being used. | paper, should not be printed using the top | |
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| output tray | |
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| output tray | |
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| There may be debris | Open the front cover and remove the | |
| inside the machine. | debris. | |
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6.4 SOLVING PROBLEMS