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Problem | Solution |
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Wrinkles or | Ensure that the paper is loaded properly. |
creases | • Check the paper type and quality. See “Paper Specifications” |
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| • Open the rear cover and try printing to the rear output tray |
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•Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the tray.
Back of printouts | • The transfer roller may be dirty. “Cleaning the Inside” on |
are dirty | page 5.5. |
| • Check for leaking toner. Clean the inside of the printer. |
| Black pages | • The toner cartridge may not be installed properly. Remove | ||
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| the cartridge and reinsert. |
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| • The toner cartridge may be defective and need replacing. |
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| Install a new toner cartridge. | |
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| • The printer may require repair. Contact a service | |
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| Loose toner | Clean the inside of the printer. |
• Check the paper type and quality. See “Paper Specifications” on page C.3.
•Install a new toner cartridge. See “Installing the Toner Cartridge” on page 2.4.
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| • If the problem persists, the printer may require repair. |
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| Contact a service representative. |
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Character Voids | Character voids are white areas within the parts of characters | |||||
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| that should be solid black: |
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| • If you are using transparencies, try another type of |
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| transparency. Because of the composition of the | |
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| transparency, some character voids are normal. | |
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| • You may be printing on the wrong side of the paper. Remove | |
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| the paper and turn it around. | |
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| • The paper may not meet paper specifications. See “Paper | ||
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| Specifications” on page C.3. |
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