HP BP20N manual Wrinkles or, Character Voids

Problem	Solution
Wrinkles or	Ensure that the paper is loaded properly.
creases	• Check the paper type and quality. See “Paper Specifications”
	on page C.3.
	• Open the rear cover and try printing to the rear output tray
	(face-up).

•Turn over the stack of paper in the paper tray. Also try rotating the paper 180° in the tray.

Back of printouts	• The transfer roller may be dirty. “Cleaning the Inside” on
are dirty	page 5.5.
	• Check for leaking toner. Clean the inside of the printer.

Black pages		• The toner cartridge may not be installed properly. Remove
		the cartridge and reinsert.
	A	• The toner cartridge may be defective and need replacing.
		Install a new toner cartridge.
		• The printer may require repair. Contact a service
		representative.
Loose toner		Clean the inside of the printer.

• Check the paper type and quality. See “Paper Specifications” on page C.3.

•Install a new toner cartridge. See “Installing the Toner Cartridge” on page 2.4.

		• If the problem persists, the printer may require repair.
		Contact a service representative.
Character Voids		Character voids are white areas within the parts of characters
		that should be solid black:
	A	• If you are using transparencies, try another type of
		transparency. Because of the composition of the
		transparency, some character voids are normal.
		• You may be printing on the wrong side of the paper. Remove
		the paper and turn it around.
		• The paper may not meet paper specifications. See “Paper
		Specifications” on page C.3.

6

SOLVING PROBLEMS 6.19