Solving Network Printing Problems, General Problems | HP BP20N

Solving Network Printing Problems

General Problems

Problem	Solution

System does not function with some wrong	Possibly the parameters in the network
values entered by mistake while configuring.	card are corrupted. Restart the system
	and set to factory defaults. See
	"Network card Default Setting (When
	you use the Network Card)" on page 1.7

Not able to access from SNMP Manager.	Try pinging from the same system on
	which SNMP manager is running. If it
	does not succeed, there must be a
	problem with network connectivity
	between the manager and the network
	card. If ping succeeds, verify that
	community names with sufficient
	permissions have been used.

You cannot see any of DHCP server, BOOTP	You should set IP address, Subnet Mask
server or RARP server, when you want to set IP	and Default Gateway to print server
address to print server.	using Set IP.

Print server does not print using TCP/IP	1. Check whether TCP/IP protocol is
protocol.	installed in your PC.
	2. Check whether your PC is on the
	same network with print server.

The name of printer is displayed empty while	Assign IP Address by using the Set IP.
adding a port and the printer doesn’t function.

6.6 SOLVING PROBLEMS

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HP BP20N manual Solving Network Printing Problems, General Problems, Problem Solution

Contents

BP20N/BP20 Page Contents Using a Favorite Setting Using Help Cancelling a Print JobPrinting on Card Stock or Layout tab Paper Tab Graphics Tab Redistributing Toner Replacing the Toner Cartridge Cleaning the Outside Cleaning the InsideWindows 9x/Me Windows NT 4.0/2000/XP Removing the Memory Tips for Avoiding Paper Jams When Printing Appendix C Specifications Safety During Operation Safety Information Laser Safety Take this item for environmentally safe recycling Page Introduction Print with excellent quality and high speed Special FeaturesHandle paper flexibly Create professional documents Features BP-20 BP-20N Printer FeaturesSave time and money Print in various environments Front View Printer Components USB Port Parallel Port Rear View Description Online/Error and Toner Save LEDsUnderstanding the Control Panel Function Description Cancel button Toner Save mode on/off Canceling print jobSave mode on or off On the size of the print job Setting UP Your Printer Components may differ from one country to another Unpacking Your desk or table Selecting a Location Installing the Toner Cartridge Setting UP Your Printer Setting UP Your Printer Load paper with the print side facing down Loading Paper Slide the tray back into the printer Make sure that all four corners are flat in the tray Full length Changing the Paper Size in the Paper Tray Setting UP Your Printer For Local Printing Connecting a Printer CableUsing a Parallel Cable Using a USB Cable Supported Operating Systems For Network Printing Turning the Printer On Printing a Demo Remote Control Panel for DOS applications Installing Printer SoftwareIf you are printing from Windows BP20 Series PCL6 printer driver for Windows. Use PCL6 driver Driver Feature Printer Driver Features Installing Software for Local Printing Installing Printer Software in WindowsTypical Installation System Requirements Select Typical installation for a local printer. Click Next After connecting the printer, click Next Select Custom installation. Click Next Custom Installation Select the components to be installed and click Next Click Finish Installing Software for Network Printing Setting UP Your Printer Custom Installation Setting UP Your Printer Setting UP Your Printer From the Start menu select Programs or All Programs Æ Reinstalling Printer Software Yes Removing Printer Software Installing Set IP Using the Set IP BP20N only Removing Set IP Reinstalling Set IP To Use Set IP Memo Using Print Materials Choosing Paper and Other Materials Input Source/Capacity*a Size Sizes and Capacities Guidelines for Paper and Special Materials Printing to the Top Output Tray Face down Selecting the Output Location To open the rear output tray Printing to the Rear Output Tray Face up Paper full Using the Multi-Purpose Tray Using Tray1 or the Optional Tray2 To load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Repeat this step for every page to be printed Guidelines Printing on Envelopes Adjust the guide to the edge of the envelope stack Using Print Materials Load labels with the print side up Printing on Labels Using Print Materials Printing on Transparencies Using Print Materials Printing on Card Stock or Custom-sized Materials Using Print Materials Printing on Preprinted Paper Using Print Materials Printing Tasks Open the document you want to print Printing a Document in Windows There are two ways to cancel a print job Cancelling a Print JobTo stop a print job from the control panel To stop a print job from the Printers folder Printer Settings PropertyDescription Layout tab Property Description Copies Paper TabSize Paper loaded in the tray Property Description Graphics Tab ResolutionChoosing from 1200 dpi Best, 600 dpi Image Advanced Toner SaveAdvanced Options button TrueType Options Print All Text Black There are two ways to enable the Toner Save mode Using the Toner Save ModePress the Cancel button on the control panel for 0.5 second From the Control Panel Option Description Extras TabWatermark Overlay Printer Tab About TabOutput Pages to print. Select the print order Using Help Using a Favorite Setting From the Type drop-down list Printing Multiple Pages on One Sheet of PaperFrom the Layout tab, choose Multiple Pages per Side Printing Posters Printing Tasks Inches Multiple Pages per Side from the Layout tab Fitting Your Document to a Selected Paper Size Printing a Reduced or Enlarged Document Click OK and start printing Using WatermarksUsing an Existing Watermark Creating a Watermark Deleting a Watermark Editing a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Printing Tasks Using a Page Overlay Printing Tasks Click Delete Overlay Deleting a Page Overlay Installing Status Monitor Using the Status MonitorInsert the supplied CD-ROM into your CD-ROM drive Click Status Monitor and then click Next Select BP20 Series, and then Maintenance Reinstalling Status MonitorRemoving Status Monitor From the Start menu, select Programs Changing the Status Monitor Program Setting Opening the Troubleshooting Guide Windows 9x/Me Setting Up a Locally Shared Printer Select Local port and click New Port Windows NT 4.0/2000/XP Memo Maintaining Your Printer Toner cartridge storage Maintaining the Toner CartridgeToner cartridge life expectancy Saving toner Redistributing Toner Maintaining Your Printer Cleaning the Outside Cleaning the PrinterCleaning the Inside Cleaning inside the printer Maintaining Your Printer Printing a cleaning sheet Printing Configuration Pages Solving Problems Check Solution Troubleshooting Checklist Select BP20 Series PCL6 as your Solving General Printing ProblemsProblem Possible Cause Solution Select the desired spool setting Complex Adjusting the print quality settingsPaper size settings do Paper does not Paper has not been Download as Bit Image Problem Solution Solving Network Printing ProblemsGeneral Problems Windows Problems Slide out Tray1 to expose the jammed paper Clearing Paper JamsPaper Feed Area Solving Problems Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Paper Exit Area Solving Problems Click OK to start printing Tips for Avoiding Paper Jams Light or faded Solving Print Quality ProblemsPrint Toner specs Defects Vertical repetitive Curl or wave ProblemBackground Scatter Misformed characters Skew Character Voids Wrinkles or Rotating the paper 180 in the input tray If horizontally aligned black streaks or smears appearCurl LED status legend Troubleshooting Error MessagesLED pattern Possible Problems and Solutions Problem Possible Cause and Solution Common Windows Problems Printing from DOS Applications Installing the Remote Control Panel About the Remote Control Panel Removing Remote Control Panel Reinstalling Remote Control PanelCheck Remote Control Panel and then click Next Programs and click Maintenance Select BP20 Series and then Remote Control Panel Selecting Print SettingsStarting the Remote Control Panel Printing Tab Using the Remote Control Panel Tabs Config Tab Job Tab Test Tab PCL Tab Memo Installing Printer B Options Check the items you want purchase. Refer to the table below Precautions When Installing Printer Options Installing Memory Memory Dimm Installing Printer Options B.5 Removing the Memory Installing an Optional Paper Tray Installing Printer Options Printer Specifications Paper Specifications Specifications Specifications and Description Printer SpecificationsTemperature10 ~ 32 C / 50 ~ 90 F Humidity 20 ~ 80 % RH Overview Paper Specifications Supported Sizes of Paper Dimensionsa Weight Capacityb Symptom Problem with Solution Paper Guidelines for Using Paper Category Specifications Paper SpecificationsPaper Output Capacity Output Tray Capacity Printer and Paper Storage Environment Minimum Maximum Envelopes Envelopes with Adhesive Strips or Flaps Envelopes with Double Side SeamsEnvelope Margins Envelope Storage See Printing on Transparencies on LabelsTransparencies Index Memory DIMM, install B.3 Multiple pages per sheet Unpack USB cable, connect Watermarks, use BP20N/BP20 User’s Guide