HP BP20N manual Download as Bit Image

Problem	Possible Cause	Solution
The printer	The printer cable is loose	Disconnect the printer cable and
prints, but the	or defective.	reconnect. Try a print job that you have
text is wrong,		already printed successfully.
garbled, or		If possible test the cable by attaching it to
incomplete.		another computer that is working properly
		and attempt to print a job. You can also try
		using a different printer cable and attempt
		to print a job.
	The wrong printer driver	Check the application’s printer selection
	was selected.	menu to ensure that your printer is
		selected.
	The software application	Try printing a job from another application.
	is malfunctioning.
	The operating system is	If printing from Windows (any version),
	malfunctioning.	exit to a DOS prompt and verify
		functionality with the following command:
		At a C:\ prompt, type Dir LPT1, and press
		Enter. (This assumes you are connected
		to LPT1.) Exit Windows and reboot the
		computer. Turn the printer off and then
		back on again.
Pages print, but	The toner cartridge is	Redistribute the toner. if necessary. See
are blank.	defective or out of toner.	page 5.3.
		If necessary, replace the toner cartridge.
	The file may have blank	Check the file to ensure that it does not
	pages.	contain blank pages.	6
	Some parts, such as the	Contact a service representative.
	controller or the board,
	may be defective.
The illustrations	The setting in the	Print the document with selecting
print incorrectly	software application is	Download as Bit Image in the
in Adobe	wrong.	TrueType Options window of the graphic
Illustrator.		properties.

ATTENTION: If you have any printing problem after your printer prints about 60,000 pages, you must contact the customer service to replace the transfer roller.

SOLVING PROBLEMS 6.5