
Problem | Possible Cause | Solution |
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The printer | The printer cable is loose | Disconnect the printer cable and |
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prints, but the | or defective. | reconnect. Try a print job that you have |
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text is wrong, |
| already printed successfully. |
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garbled, or |
| If possible test the cable by attaching it to |
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incomplete. |
| another computer that is working properly |
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| and attempt to print a job. You can also try |
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| using a different printer cable and attempt |
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| to print a job. |
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| The wrong printer driver | Check the application’s printer selection |
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| was selected. | menu to ensure that your printer is |
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| selected. |
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| The software application | Try printing a job from another application. |
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| is malfunctioning. |
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| The operating system is | If printing from Windows (any version), |
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| malfunctioning. | exit to a DOS prompt and verify |
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| functionality with the following command: |
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| At a C:\ prompt, type Dir LPT1, and press |
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| Enter. (This assumes you are connected |
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| to LPT1.) Exit Windows and reboot the |
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| computer. Turn the printer off and then |
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| back on again. |
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Pages print, but | The toner cartridge is | Redistribute the toner. if necessary. See |
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are blank. | defective or out of toner. | page 5.3. |
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| If necessary, replace the toner cartridge. |
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| The file may have blank | Check the file to ensure that it does not |
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| pages. | contain blank pages. | 6 |
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| Some parts, such as the | Contact a service representative. | |
| controller or the board, |
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| may be defective. |
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The illustrations | The setting in the | Print the document with selecting |
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print incorrectly | software application is | Download as Bit Image in the |
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in Adobe | wrong. | TrueType Options window of the graphic |
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Illustrator. |
| properties. |
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ATTENTION: If you have any printing problem after your printer prints about 60,000 pages, you must contact the customer service to replace the transfer roller.
SOLVING PROBLEMS 6.5