Download as Bit Image | HP BP20N guide

Problem	Possible Cause	Solution

The printer	The printer cable is loose	Disconnect the printer cable and
prints, but the	or defective.	reconnect. Try a print job that you have
text is wrong,		already printed successfully.
garbled, or		If possible test the cable by attaching it to
incomplete.		another computer that is working properly
		and attempt to print a job. You can also try
		using a different printer cable and attempt
		to print a job.

	The wrong printer driver	Check the application’s printer selection
	was selected.	menu to ensure that your printer is
		selected.

	The software application	Try printing a job from another application.
	is malfunctioning.

	The operating system is	If printing from Windows (any version),
	malfunctioning.	exit to a DOS prompt and verify
		functionality with the following command:
		At a C:\ prompt, type Dir LPT1, and press
		Enter. (This assumes you are connected
		to LPT1.) Exit Windows and reboot the
		computer. Turn the printer off and then
		back on again.

Pages print, but	The toner cartridge is	Redistribute the toner. if necessary. See
are blank.	defective or out of toner.	page 5.3.
		If necessary, replace the toner cartridge.

	The file may have blank	Check the file to ensure that it does not
	pages.	contain blank pages.	6

	Some parts, such as the	Contact a service representative.
	controller or the board,
	may be defective.

The illustrations	The setting in the	Print the document with selecting
print incorrectly	software application is	Download as Bit Image in the
in Adobe	wrong.	TrueType Options window of the graphic
Illustrator.		properties.

ATTENTION: If you have any printing problem after your printer prints about 60,000 pages, you must contact the customer service to replace the transfer roller.

SOLVING PROBLEMS 6.5

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HP BP20N manual Download as Bit Image

Contents

BP20N/BP20 Page Contents Cancelling a Print Job Using a Favorite Setting Using HelpPrinting on Card Stock or Layout tab Paper Tab Graphics Tab Windows 9x/Me Windows NT 4.0/2000/XP Cleaning the Outside Cleaning the InsideRedistributing Toner Replacing the Toner Cartridge Tips for Avoiding Paper Jams When Printing Removing the Memory Appendix C Specifications Safety Information Safety During Operation Laser Safety Take this item for environmentally safe recycling Page Introduction Special Features Print with excellent quality and high speedHandle paper flexibly Create professional documents Printer Features Features BP-20 BP-20NSave time and money Print in various environments Printer Components Front View Rear View USB Port Parallel Port Understanding the Control Panel Online/Error and Toner Save LEDsDescription Cancel button Function Description Canceling print job Toner Save mode on/offSave mode on or off On the size of the print job Setting UP Your Printer Unpacking Components may differ from one country to another Selecting a Location Your desk or table Installing the Toner Cartridge Setting UP Your Printer Setting UP Your Printer Loading Paper Load paper with the print side facing down Make sure that all four corners are flat in the tray Slide the tray back into the printer Changing the Paper Size in the Paper Tray Full length Setting UP Your Printer Using a Parallel Cable Connecting a Printer CableFor Local Printing Using a USB Cable For Network Printing Supported Operating Systems Turning the Printer On Printing a Demo Installing Printer Software Remote Control Panel for DOS applicationsIf you are printing from Windows BP20 Series PCL6 printer driver for Windows. Use Printer Driver Features PCL6 driver Driver Feature Installing Printer Software in Windows Installing Software for Local PrintingTypical Installation System Requirements Select Typical installation for a local printer. Click Next After connecting the printer, click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Click Finish Installing Software for Network Printing Setting UP Your Printer Custom Installation Setting UP Your Printer Setting UP Your Printer Reinstalling Printer Software From the Start menu select Programs or All Programs Æ Removing Printer Software Yes Using the Set IP BP20N only Installing Set IP Reinstalling Set IP Removing Set IP To Use Set IP Memo Using Print Materials Choosing Paper and Other Materials Sizes and Capacities Input Source/Capacity*a Size Guidelines for Paper and Special Materials Selecting the Output Location Printing to the Top Output Tray Face down Printing to the Rear Output Tray Face up To open the rear output tray Paper full Using Tray1 or the Optional Tray2 Using the Multi-Purpose Tray To load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Repeat this step for every page to be printed Printing on Envelopes Guidelines Adjust the guide to the edge of the envelope stack Using Print Materials Printing on Labels Load labels with the print side up Using Print Materials Printing on Transparencies Using Print Materials Printing on Card Stock or Custom-sized Materials Using Print Materials Printing on Preprinted Paper Using Print Materials Printing Tasks Printing a Document in Windows Open the document you want to print Cancelling a Print Job There are two ways to cancel a print jobTo stop a print job from the control panel To stop a print job from the Printers folder Printer Settings Layout tab PropertyDescription Paper Tab Property Description CopiesSize Paper loaded in the tray Property Description Resolution Graphics TabChoosing from 1200 dpi Best, 600 dpi Image Toner Save AdvancedAdvanced Options button TrueType Options Print All Text Black Using the Toner Save Mode There are two ways to enable the Toner Save modePress the Cancel button on the control panel for 0.5 second From the Control Panel Extras Tab Option DescriptionWatermark Overlay About Tab Printer TabOutput Pages to print. Select the print order Using a Favorite Setting Using Help From the Layout tab, choose Multiple Pages per Side Printing Multiple Pages on One Sheet of PaperFrom the Type drop-down list Printing Posters Printing Tasks Inches Fitting Your Document to a Selected Paper Size Multiple Pages per Side from the Layout tab Printing a Reduced or Enlarged Document Using an Existing Watermark Using WatermarksClick OK and start printing Creating a Watermark Editing a Watermark Deleting a Watermark What is an Overlay? Using OverlaysCreating a New Page Overlay Printing Tasks Using a Page Overlay Printing Tasks Deleting a Page Overlay Click Delete Overlay Using the Status Monitor Installing Status MonitorInsert the supplied CD-ROM into your CD-ROM drive Click Status Monitor and then click Next Reinstalling Status Monitor Select BP20 Series, and then MaintenanceRemoving Status Monitor From the Start menu, select Programs Opening the Troubleshooting Guide Changing the Status Monitor Program Setting Setting Up a Locally Shared Printer Windows 9x/Me Windows NT 4.0/2000/XP Select Local port and click New Port Memo Maintaining Your Printer Maintaining the Toner Cartridge Toner cartridge storageToner cartridge life expectancy Saving toner Redistributing Toner Maintaining Your Printer Cleaning the Printer Cleaning the OutsideCleaning the Inside Cleaning inside the printer Maintaining Your Printer Printing a cleaning sheet Printing Configuration Pages Solving Problems Troubleshooting Checklist Check Solution Problem Possible Cause Solution Solving General Printing ProblemsSelect BP20 Series PCL6 as your Complex Adjusting the print quality settings Select the desired spool settingPaper size settings do Paper does not Paper has not been Download as Bit Image General Problems Solving Network Printing ProblemsProblem Solution Windows Problems Paper Feed Area Clearing Paper JamsSlide out Tray1 to expose the jammed paper Solving Problems Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Paper Exit Area Solving Problems Tips for Avoiding Paper Jams Click OK to start printing Solving Print Quality Problems Light or fadedPrint Toner specs Vertical repetitive Defects Background Scatter Misformed characters Skew ProblemCurl or wave Wrinkles or Character Voids Curl If horizontally aligned black streaks or smears appearRotating the paper 180 in the input tray LED pattern Possible Problems and Solutions Troubleshooting Error MessagesLED status legend Common Windows Problems Problem Possible Cause and Solution Printing from DOS Applications About the Remote Control Panel Installing the Remote Control Panel Reinstalling Remote Control Panel Removing Remote Control PanelCheck Remote Control Panel and then click Next Programs and click Maintenance Starting the Remote Control Panel Selecting Print SettingsSelect BP20 Series and then Remote Control Panel Using the Remote Control Panel Tabs Printing Tab Config Tab Job Tab Test Tab PCL Tab Memo Installing Printer B Options Precautions When Installing Printer Options Check the items you want purchase. Refer to the table below Installing Memory Memory Dimm Installing Printer Options B.5 Removing the Memory Installing an Optional Paper Tray Installing Printer Options Specifications Printer Specifications Paper Specifications Printer Specifications Specifications and DescriptionTemperature10 ~ 32 C / 50 ~ 90 F Humidity 20 ~ 80 % RH Paper Specifications Overview Dimensionsa Weight Capacityb Supported Sizes of Paper Guidelines for Using Paper Symptom Problem with Solution Paper Paper Specifications Category SpecificationsPaper Output Capacity Output Tray Capacity Printer and Paper Storage Environment Envelopes Minimum Maximum Envelopes with Double Side Seams Envelopes with Adhesive Strips or FlapsEnvelope Margins Envelope Storage Transparencies LabelsSee Printing on Transparencies on Memory DIMM, install B.3 Multiple pages per sheet Index Unpack USB cable, connect Watermarks, use BP20N/BP20 User’s Guide