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HP BP20N manual Windows Problems

Models: BP20 BP20N

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Page 126

Windows Problems

Problem	Solution

The test page is not printed.	Turn off the printer, then turn it back on.

Set IP is unable to automatically	1. Check LAN cable is connected to the printers.
detect printers.	• Check LAN cable is connected to the printers
	yourself.
	• Make sure that there are the connected printers
	shown in network neighborhood. If not, check
	the communication status of the printers.
	• If IP address is assigned to the computers, try
	ping command. Make sure the computers and
	printers are on the same network segment.
	2. If LAN is connected by routers, Set IP is unable
	to detect the printers.
	3. Check entry values of IP address, subnet
	mask and default gateway.

The printer does not print.	cCheck IP address
	dCheck Model name of the driver
	eTry add a port
	fRefer to the "Set IP"

6

SOLVING PROBLEMS 6.7

Image 126

HP BP20N manual Windows Problems

Contents

BP20N/BP20 Page Contents Printing on Card Stock or Cancelling a Print JobUsing a Favorite Setting Using Help Layout tab Paper Tab Graphics TabCleaning the Outside Cleaning the Inside Windows 9x/Me Windows NT 4.0/2000/XPRedistributing Toner Replacing the Toner Cartridge Tips for Avoiding Paper Jams When Printing Removing the MemoryAppendix C Specifications Safety Information Safety During OperationLaser Safety Take this item for environmentally safe recycling Page Introduction Handle paper flexibly Special FeaturesPrint with excellent quality and high speed Create professional documentsSave time and money Printer FeaturesFeatures BP-20 BP-20N Print in various environmentsPrinter Components Front ViewRear View USB Port Parallel PortOnline/Error and Toner Save LEDs Understanding the Control PanelDescription Cancel button Function DescriptionSave mode on or off Canceling print jobToner Save mode on/off On the size of the print jobSetting UP Your Printer Unpacking Components may differ from one country to anotherSelecting a Location Your desk or tableInstalling the Toner Cartridge Setting UP Your Printer Setting UP Your Printer Loading Paper Load paper with the print side facing downMake sure that all four corners are flat in the tray Slide the tray back into the printerChanging the Paper Size in the Paper Tray Full lengthSetting UP Your Printer Connecting a Printer Cable Using a Parallel CableFor Local Printing Using a USB Cable For Network Printing Supported Operating SystemsTurning the Printer On Printing a Demo If you are printing from Windows Installing Printer SoftwareRemote Control Panel for DOS applications BP20 Series PCL6 printer driver for Windows. UsePrinter Driver Features PCL6 driver Driver FeatureTypical Installation Installing Printer Software in WindowsInstalling Software for Local Printing System RequirementsSelect Typical installation for a local printer. Click Next After connecting the printer, click Next Custom Installation Select Custom installation. Click NextSelect the components to be installed and click Next Click Finish Installing Software for Network Printing Setting UP Your Printer Custom Installation Setting UP Your Printer Setting UP Your Printer Reinstalling Printer Software From the Start menu select Programs or All Programs ÆRemoving Printer Software YesUsing the Set IP BP20N only Installing Set IPReinstalling Set IP Removing Set IPTo Use Set IP Memo Using Print Materials Choosing Paper and Other Materials Sizes and Capacities Input Source/Capacity*a SizeGuidelines for Paper and Special Materials Selecting the Output Location Printing to the Top Output Tray Face downPrinting to the Rear Output Tray Face up To open the rear output trayPaper full Using Tray1 or the Optional Tray2 Using the Multi-Purpose TrayTo load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Repeat this step for every page to be printed Printing on Envelopes GuidelinesAdjust the guide to the edge of the envelope stack Using Print Materials Printing on Labels Load labels with the print side upUsing Print Materials Printing on Transparencies Using Print Materials Printing on Card Stock or Custom-sized Materials Using Print Materials Printing on Preprinted Paper Using Print Materials Printing Tasks Printing a Document in Windows Open the document you want to printTo stop a print job from the control panel Cancelling a Print JobThere are two ways to cancel a print job To stop a print job from the Printers folderPrinter Settings Layout tab PropertyDescriptionSize Paper TabProperty Description Copies Paper loaded in the trayProperty Description Choosing from 1200 dpi Best, 600 dpi ResolutionGraphics Tab ImageAdvanced Options button Toner SaveAdvanced TrueType OptionsPrint All Text Black Press the Cancel button on the control panel for 0.5 second Using the Toner Save ModeThere are two ways to enable the Toner Save mode From the Control PanelWatermark Extras TabOption Description OverlayOutput About TabPrinter Tab Pages to print. Select the print orderUsing a Favorite Setting Using HelpPrinting Multiple Pages on One Sheet of Paper From the Layout tab, choose Multiple Pages per SideFrom the Type drop-down list Printing Posters Printing Tasks Inches Fitting Your Document to a Selected Paper Size Multiple Pages per Side from the Layout tabPrinting a Reduced or Enlarged Document Using Watermarks Using an Existing WatermarkClick OK and start printing Creating a Watermark Editing a Watermark Deleting a WatermarkUsing Overlays What is an Overlay?Creating a New Page Overlay Printing Tasks Using a Page Overlay Printing Tasks Deleting a Page Overlay Click Delete OverlayInsert the supplied CD-ROM into your CD-ROM drive Using the Status MonitorInstalling Status Monitor Click Status Monitor and then click NextRemoving Status Monitor Reinstalling Status MonitorSelect BP20 Series, and then Maintenance From the Start menu, select ProgramsOpening the Troubleshooting Guide Changing the Status Monitor Program SettingSetting Up a Locally Shared Printer Windows 9x/MeWindows NT 4.0/2000/XP Select Local port and click New PortMemo Maintaining Your Printer Toner cartridge life expectancy Maintaining the Toner CartridgeToner cartridge storage Saving tonerRedistributing Toner Maintaining Your Printer Cleaning the Inside Cleaning the PrinterCleaning the Outside Cleaning inside the printerMaintaining Your Printer Printing a cleaning sheet Printing Configuration Pages Solving Problems Troubleshooting Checklist Check SolutionSolving General Printing Problems Problem Possible Cause SolutionSelect BP20 Series PCL6 as your Paper size settings do Complex Adjusting the print quality settingsSelect the desired spool setting Paper does not Paper has not beenDownload as Bit Image Solving Network Printing Problems General ProblemsProblem Solution Windows Problems Clearing Paper Jams Paper Feed AreaSlide out Tray1 to expose the jammed paper Solving Problems Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Paper Exit Area Solving Problems Tips for Avoiding Paper Jams Click OK to start printingPrint Solving Print Quality ProblemsLight or faded Toner specsVertical repetitive DefectsProblem Background Scatter Misformed characters SkewCurl or wave Wrinkles or Character VoidsIf horizontally aligned black streaks or smears appear CurlRotating the paper 180 in the input tray Troubleshooting Error Messages LED pattern Possible Problems and SolutionsLED status legend Common Windows Problems Problem Possible Cause and SolutionPrinting from DOS Applications About the Remote Control Panel Installing the Remote Control PanelCheck Remote Control Panel and then click Next Reinstalling Remote Control PanelRemoving Remote Control Panel Programs and click MaintenanceSelecting Print Settings Starting the Remote Control PanelSelect BP20 Series and then Remote Control Panel Using the Remote Control Panel Tabs Printing TabConfig Tab Job Tab Test Tab PCL Tab Memo Installing Printer B Options Precautions When Installing Printer Options Check the items you want purchase. Refer to the table belowInstalling Memory Memory Dimm Installing Printer Options B.5 Removing the Memory Installing an Optional Paper Tray Installing Printer Options Specifications Printer Specifications Paper SpecificationsTemperature10 ~ 32 C / 50 ~ 90 F Printer SpecificationsSpecifications and Description Humidity 20 ~ 80 % RHPaper Specifications OverviewDimensionsa Weight Capacityb Supported Sizes of PaperGuidelines for Using Paper Symptom Problem with Solution PaperPaper Output Capacity Paper SpecificationsCategory Specifications Output Tray CapacityPrinter and Paper Storage Environment Envelopes Minimum MaximumEnvelope Margins Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope StorageLabels TransparenciesSee Printing on Transparencies on Memory DIMM, install B.3 Multiple pages per sheet IndexUnpack USB cable, connect Watermarks, use BP20N/BP20 User’s Guide