Solving General Printing Problems | HP BP20N specification

Solving General Printing Problems

For problems with the operation of your printer, refer to the following table for suggested solutions.

Problem	Possible Cause	Solution

The printer does	The printer is not	Check the power cord connections. Check
not print.	receiving power.	the power switch and the power source.

	The printer is not	Select BP20 Series PCL6 as your
	selected as the default	default printer.
	printer.

	Check the printer for the	• The printer cover is not closed.
	following:	• Paper is jammed.
		• No paper is loaded.
		• The toner cartridge is not installed.
		If a printer system error occurs, contact
		your service representative.

	The printer may be in	Add paper to the Multi-Purpose Tray, and
	manual feed mode and	press the Cancel button on the printer’s
	out of paper.	control panel.

	The connection cable	Disconnect the printer cable and reconnect
	between the computer	it.
	and the printer is not
	connected properly.

	The connection cable	If possible test the cable by attaching it to
	between the computer	another computer that is working properly	6
	and the printer is	and attempt to print a job. You can also try
	defective.	using a different printer cable and attempt
		to print a job.

	The port setting is	Check the Windows printer setting to make
	incorrect.	sure that the print job is sent to the correct
		port, for example, LPT1. If the computer
		has more than one port, make sure that
		the printer is attached to the correct one.

	The printer may be	Check the printer properties to ensure that
	configured incorrectly.	all of the print settings are correct.

	The printer driver may	Reinstall the printer driver; see page 2.29.
	be incorrectly installed.	Try printing a demo page.

	The printer is	Check the display message on the control
	malfunctioning.	panel to determine if the printer is
		indicating a system error.

Printer selects	The paper source	For many software applications, the paper
print materials	selection in the printer	source selection is found under the Paper
from the wrong	properties may be	tab within the printer properties. Select
paper source.	incorrect.	the correct paper source. See page 4.6.

SOLVING PROBLEMS 6.3

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HP BP20N manual Solving General Printing Problems, Problem Possible Cause Solution, Select BP20 Series PCL6 as your

Contents

BP20N/BP20 Page Contents Printing on Card Stock or Cancelling a Print JobUsing a Favorite Setting Using Help Layout tab Paper Tab Graphics Tab Redistributing Toner Replacing the Toner Cartridge Cleaning the Outside Cleaning the InsideWindows 9x/Me Windows NT 4.0/2000/XP Tips for Avoiding Paper Jams When Printing Removing the Memory Appendix C Specifications Safety Information Safety During Operation Laser Safety Take this item for environmentally safe recycling Page Introduction Handle paper flexibly Special FeaturesPrint with excellent quality and high speed Create professional documents Save time and money Printer FeaturesFeatures BP-20 BP-20N Print in various environments Printer Components Front View Rear View USB Port Parallel Port Description Online/Error and Toner Save LEDsUnderstanding the Control Panel Cancel button Function Description Save mode on or off Canceling print jobToner Save mode on/off On the size of the print job Setting UP Your Printer Unpacking Components may differ from one country to another Selecting a Location Your desk or table Installing the Toner Cartridge Setting UP Your Printer Setting UP Your Printer Loading Paper Load paper with the print side facing down Make sure that all four corners are flat in the tray Slide the tray back into the printer Changing the Paper Size in the Paper Tray Full length Setting UP Your Printer For Local Printing Connecting a Printer CableUsing a Parallel Cable Using a USB Cable For Network Printing Supported Operating Systems Turning the Printer On Printing a Demo If you are printing from Windows Installing Printer SoftwareRemote Control Panel for DOS applications BP20 Series PCL6 printer driver for Windows. Use Printer Driver Features PCL6 driver Driver Feature Typical Installation Installing Printer Software in WindowsInstalling Software for Local Printing System Requirements Select Typical installation for a local printer. Click Next After connecting the printer, click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Click Finish Installing Software for Network Printing Setting UP Your Printer Custom Installation Setting UP Your Printer Setting UP Your Printer Reinstalling Printer Software From the Start menu select Programs or All Programs Æ Removing Printer Software Yes Using the Set IP BP20N only Installing Set IP Reinstalling Set IP Removing Set IP To Use Set IP Memo Using Print Materials Choosing Paper and Other Materials Sizes and Capacities Input Source/Capacity*a Size Guidelines for Paper and Special Materials Selecting the Output Location Printing to the Top Output Tray Face down Printing to the Rear Output Tray Face up To open the rear output tray Paper full Using Tray1 or the Optional Tray2 Using the Multi-Purpose Tray To load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Repeat this step for every page to be printed Printing on Envelopes Guidelines Adjust the guide to the edge of the envelope stack Using Print Materials Printing on Labels Load labels with the print side up Using Print Materials Printing on Transparencies Using Print Materials Printing on Card Stock or Custom-sized Materials Using Print Materials Printing on Preprinted Paper Using Print Materials Printing Tasks Printing a Document in Windows Open the document you want to print To stop a print job from the control panel Cancelling a Print JobThere are two ways to cancel a print job To stop a print job from the Printers folder Printer Settings Layout tab PropertyDescription Size Paper TabProperty Description Copies Paper loaded in the tray Property Description Choosing from 1200 dpi Best, 600 dpi ResolutionGraphics Tab Image Advanced Options button Toner SaveAdvanced TrueType Options Print All Text Black Press the Cancel button on the control panel for 0.5 second Using the Toner Save ModeThere are two ways to enable the Toner Save mode From the Control Panel Watermark Extras TabOption Description Overlay Output About TabPrinter Tab Pages to print. Select the print order Using a Favorite Setting Using Help From the Type drop-down list Printing Multiple Pages on One Sheet of PaperFrom the Layout tab, choose Multiple Pages per Side Printing Posters Printing Tasks Inches Fitting Your Document to a Selected Paper Size Multiple Pages per Side from the Layout tab Printing a Reduced or Enlarged Document Click OK and start printing Using WatermarksUsing an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Printing Tasks Using a Page Overlay Printing Tasks Deleting a Page Overlay Click Delete Overlay Insert the supplied CD-ROM into your CD-ROM drive Using the Status MonitorInstalling Status Monitor Click Status Monitor and then click Next Removing Status Monitor Reinstalling Status MonitorSelect BP20 Series, and then Maintenance From the Start menu, select Programs Opening the Troubleshooting Guide Changing the Status Monitor Program Setting Setting Up a Locally Shared Printer Windows 9x/Me Windows NT 4.0/2000/XP Select Local port and click New Port Memo Maintaining Your Printer Toner cartridge life expectancy Maintaining the Toner CartridgeToner cartridge storage Saving toner Redistributing Toner Maintaining Your Printer Cleaning the Inside Cleaning the PrinterCleaning the Outside Cleaning inside the printer Maintaining Your Printer Printing a cleaning sheet Printing Configuration Pages Solving Problems Troubleshooting Checklist Check Solution Select BP20 Series PCL6 as your Solving General Printing ProblemsProblem Possible Cause Solution Paper size settings do Complex Adjusting the print quality settingsSelect the desired spool setting Paper does not Paper has not been Download as Bit Image Problem Solution Solving Network Printing ProblemsGeneral Problems Windows Problems Slide out Tray1 to expose the jammed paper Clearing Paper JamsPaper Feed Area Solving Problems Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Paper Exit Area Solving Problems Tips for Avoiding Paper Jams Click OK to start printing Print Solving Print Quality ProblemsLight or faded Toner specs Vertical repetitive Defects Curl or wave ProblemBackground Scatter Misformed characters Skew Wrinkles or Character Voids Rotating the paper 180 in the input tray If horizontally aligned black streaks or smears appearCurl LED status legend Troubleshooting Error MessagesLED pattern Possible Problems and Solutions Common Windows Problems Problem Possible Cause and Solution Printing from DOS Applications About the Remote Control Panel Installing the Remote Control Panel Check Remote Control Panel and then click Next Reinstalling Remote Control PanelRemoving Remote Control Panel Programs and click Maintenance Select BP20 Series and then Remote Control Panel Selecting Print SettingsStarting the Remote Control Panel Using the Remote Control Panel Tabs Printing Tab Config Tab Job Tab Test Tab PCL Tab Memo Installing Printer B Options Precautions When Installing Printer Options Check the items you want purchase. Refer to the table below Installing Memory Memory Dimm Installing Printer Options B.5 Removing the Memory Installing an Optional Paper Tray Installing Printer Options Specifications Printer Specifications Paper Specifications Temperature10 ~ 32 C / 50 ~ 90 F Printer SpecificationsSpecifications and Description Humidity 20 ~ 80 % RH Paper Specifications Overview Dimensionsa Weight Capacityb Supported Sizes of Paper Guidelines for Using Paper Symptom Problem with Solution Paper Paper Output Capacity Paper SpecificationsCategory Specifications Output Tray Capacity Printer and Paper Storage Environment Envelopes Minimum Maximum Envelope Margins Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope Storage See Printing on Transparencies on LabelsTransparencies Memory DIMM, install B.3 Multiple pages per sheet Index Unpack USB cable, connect Watermarks, use BP20N/BP20 User’s Guide