Solving General Printing Problems
For problems with the operation of your printer, refer to the following table for suggested solutions.
Problem | Possible Cause | Solution |
|
|
|
|
|
The printer does | The printer is not | Check the power cord connections. Check |
|
not print. | receiving power. | the power switch and the power source. |
|
|
|
|
|
| The printer is not | Select BP20 Series PCL6 as your |
|
| selected as the default | default printer. |
|
| printer. |
|
|
|
|
|
|
| Check the printer for the | • The printer cover is not closed. |
|
| following: | • Paper is jammed. |
|
|
| • No paper is loaded. |
|
|
| • The toner cartridge is not installed. |
|
|
| If a printer system error occurs, contact |
|
|
| your service representative. |
|
|
|
|
|
| The printer may be in | Add paper to the |
|
| manual feed mode and | press the Cancel button on the printer’s |
|
| out of paper. | control panel. |
|
|
|
|
|
| The connection cable | Disconnect the printer cable and reconnect |
|
| between the computer | it. |
|
| and the printer is not |
|
|
| connected properly. |
|
|
|
|
|
|
| The connection cable | If possible test the cable by attaching it to |
|
| between the computer | another computer that is working properly | 6 |
| and the printer is | and attempt to print a job. You can also try | |
| defective. | using a different printer cable and attempt | |
|
| to print a job. |
|
|
|
|
|
| The port setting is | Check the Windows printer setting to make |
|
| incorrect. | sure that the print job is sent to the correct |
|
|
| port, for example, LPT1. If the computer |
|
|
| has more than one port, make sure that |
|
|
| the printer is attached to the correct one. |
|
|
|
|
|
| The printer may be | Check the printer properties to ensure that |
|
| configured incorrectly. | all of the print settings are correct. |
|
|
|
|
|
| The printer driver may | Reinstall the printer driver; see page 2.29. |
|
| be incorrectly installed. | Try printing a demo page. |
|
|
|
|
|
| The printer is | Check the display message on the control |
|
| malfunctioning. | panel to determine if the printer is |
|
|
| indicating a system error. |
|
|
|
|
|
Printer selects | The paper source | For many software applications, the paper |
|
print materials | selection in the printer | source selection is found under the Paper |
|
from the wrong | properties may be | tab within the printer properties. Select |
|
paper source. | incorrect. | the correct paper source. See page 4.6. |
|
|
|
|
|
SOLVING PROBLEMS 6.3
