Chapter 8

Solution 3: Check the ink levels

Solution: The ink cartridges may be running low on ink.

Cause: Ink levels are too low.

Solution 4: Clean the printhead

Solution: Complete the printhead cleaning procedure. For more information, see Clean the printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.

NOTE: Turn off the printer by pressing the Power button located on the printer. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you incorrectly turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

Cause: The printhead was clogged.

Solution 5: Load paper in the input tray

Solution: If the printer has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

For more information, see:

Load media

Cause: The printer picked up two sheets of paper.

Paper is not picked up from the input tray

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Restart the printer

•Solution 2: Make sure the paper is loaded correctly

•Solution 3: Check the print settings

•Solution 4: Clean the rollers

•Solution 5: Check for a paper jam

•Solution 6: Service the printer

Solution 1: Restart the printer

Solution: Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the printer.

Cause: The printer experienced an error.

If this did not solve the issue, try the next solution.

96 Solve a problem