8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
This section contains the following topics:
•General troubleshooting tips and resources
•Print quality troubleshooting
•Solve problems using HP Web sites and services
•Solve photo (memory card) problems
•Solve wired (Ethernet) network problems
•Configure your firewall to work with printers
•Solve printer management problems
•Troubleshoot installation issues
•Understand the Printer Status Report
•Understand the network configuration page
HP support
If you have a problem, follow these steps
1.Check the documentation that came with the printer.
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
•Fast access to qualified online support specialists
•Software and driver updates for the HP printer
•Valuable troubleshooting information for common problems
•Proactive printer updates, support alerts, and HP newsgrams that are available when you register the HP printer
For more information, see Obtain electronic support.
3.Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone.
80 Solve a problem