Manuals / HP / Computer Equipment / All in One Printer

HP 7500A E910 C9309A#B1H Troubleshoot installation issues, Hardware installation suggestions

Models: C9309A 7500A E910 C9309A#B1H

1 252

Download 252 pages 48.96 Kb

Page 163

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch right arrow, select Setup , select Network, and then select Print Network Settings.

•Ping the printer using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

◦Open Terminal (available in the Applications > Utilities folder) and type the following: ping 123.123.123

◦Open the Network Utility (available in the Applications > Utilities folder) and click the Ping tab.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

Troubleshoot installation issues

If the following topics do not help, see Solve a problem for information about HP support.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Hardware installation suggestions

This section contains the following topics:

•Hardware tips

•Make sure the ink cartridges are correctly installed

Hardware tips

Check the printer

•Make sure that all packing tape and material have been removed from outside and inside the printer.

•Make sure that the printer is loaded with paper.

•Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Troubleshoot installation issues

159

Image 163

HP 7500A E910 C9309A#B1H Troubleshoot installation issues, Hardware installation suggestions, Check the printer IP address

Contents

Officejet 7500A Page HP Officejet 7500A E910 e- All-in-One Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesContents Copy ScanFax Web Solve a problemWork with ink cartridges Printer prints slowly Technical information Printer specifications Additional fax setup HP supplies and accessoriesNetwork setup Printer management tools Mobility AccessibilityGet started VisualUnderstand the printer parts Eco-TipsFront view Back view Printing supplies areaOverview of buttons and lights Use the printer control panelLabel Name and Description Icon Purpose Control-panel display iconsTo change settings for a mode Change printer settingsSelect the mode To select a different modeScan to Computer HP Digital SolutionsFinding the printer model number Select print mediaRecommended papers for printing and copying HP Advanced Photo Paper Tips for selecting and using mediaRecommended papers for photo printing HP Photo Value PacksTo load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Load an original in the automatic document feeder ADFLoad standard-size media Load mediaTo load media Load media To load envelopes Load EnvelopesTo load cards and photo paper Load cards and photo paperLoad custom-size media Load transparenciesTo load transparencies To insert a memory card Insert a memory cardTo clean the scanner glass Clean the scanner glassMaintain the printer Clean the automatic document feeder ADF Clean the exteriorTo clean the rollers or separator pad Maintain the printer Chapter Turn off the printer Print documents PrintPrint brochures Windows Print brochuresPrint documents Windows Print documents Mac OSQuality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes WindowsPrint photos on photo paper Mac OS Print photosPrint on envelopes Mac OS Print photos on photo paper WindowsQuality Best or Maximum dpi Print photos from a memory deviceTo print selected photos Print on special and custom-size paper To print camera-selected photos using the Dpof standardPrint Dpof photos Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-size paper Mac OSClick Print Borderless from the Borderless Printing option HP ePrintPrint borderless documents Windows Print borderless documents Mac OSTwo-sided printing duplexing Scan an original ScanScan to a computer Scan to a memory card Scan a larger original A3 or 11x17 inchTouch Start Scan To scan an original from ArcSoft Windows only To scan an original from the printer control panelScanning documents as editable text Scan using WebscanScanning documents as editable text Copy a large original A3 or 11x17 inch CopyCopy documents To copy documentsTo change copy settings for a single job Change copy settingsSend a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerWindows Mac OS Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax from memory Send a fax using monitor dialingSchedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction ModeReceive a fax manually Receive a faxTo receive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel On Error Only OffForward faxes to another number Poll to receive a faxSet automatic reduction for incoming faxes Set the paper size for received faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC or Fax to Mac settingsTurn off Fax to PC or Fax to Mac Set up speed-dial entriesSet up and change speed-dial entries To set up speed-dial entriesTo change group speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entriesPrint a list of speed-dial entries Change fax settingsConfigure the fax header Set the answer mode Auto answerTo set the number of rings before answering To set the answer modeSet the number of rings before answering Change the answer ring pattern for distinctive ringTouch to select Tone Dialing or Pulse Dialing Set the dial typeTo change the answer ring pattern for distinctive ring To set the dial typeTo set the redial options Touch Fax Setup, and then touch Advanced Fax SetupSet the redial options Set the fax speedFax over Internet Protocol Fax and digital phone servicesSet the fax sound volume To set the fax sound volumePrint fax confirmation reports Use reportsPrint fax error reports Print a Caller ID Report Print and view the fax logClear the fax log Print the details of the last fax transactionTo view the Call History HP Apps WebMarketsplash by HP Information on ink cartridges and the printhead Work with ink cartridgesReplace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing suppliesTo turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers $OJ«ULH Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Printer takes a long time to print Solve printing problemsPrinter shuts down unexpectedly Alignment failsEnvelopes print incorrectly Print troubleshootingBorderless printing produces unexpected results Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printingSolution 4 Check the printer driver status Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 3 Select the correct printerSolution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 10 Restart the printer Order Printer prints meaningless charactersMargins are not printing as expected Text or graphics are cut off at the edge To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlyTo preview the print layout Solution 1 Check the margin settingsSolution 2 Check the layout of the document Solution 3 Load the stack of papers correctlyBlank page came out while printing Solution 4 Try printing with bordersPaper is not picked up from the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Solution 5 Load paper in the input traySolution 3 Check the print settings Solution 2 Make sure the paper is loaded correctlySolution 4 Clean the rollers Solution 5 Check for a paper jam Print quality troubleshootingSolution 6 Service the printer Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 3 Check the paper typeSolution 6 Align the printhead Solution 5 Check the print settingsSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP supportSolution 4 Check the paper type Solution 2 Check the ink levelsSolution 5 Clean the printhead Solution 1 Check the paper type Solution 6 Contact HP supportSolution 2 Check your print settings Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loadedVertical streaks Printouts are slanted or skewedPoor black text Ink streaks on the back of the paperSolution 3 Align the printhead Solution 2 Use TrueType or OpenType fontsPrinter prints slowly Printhead maintenanceSolution 1 Use a lower print quality setting Solution 3 Contact HP supportTo align the printhead from the control panel Clean the printheadTo clean the printhead from the control panel Align the printheadPrint quality troubleshooting 115 Good color bars Ink LevelsCartridge color Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the barsAlignment Patterns Large Black Font TextIf you see no defects Advanced printhead maintenance To reinstall the printheadPrint quality troubleshooting 121 To clean the printhead Print quality troubleshooting 123 To clean the electrical contacts in the printer Clean the sensor windows on the ink cartridges Advanced ink cartridge maintenanceTo clean the sensor window on the ink cartridges To remove the ink cartridges Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Pages are skewing Media is not coming out correctlyNo copy came out Solve copy problemsDocuments are missing or faded Copies are blankSize is reduced Copy defects are apparent Copy quality is poorCopy A3/11x17 animation did not display Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatchPart of the document did not scan or text is missing Scan takes too longCheck the originals Error messages appearText cannot be edited Scanned image quality is poorScan defects are apparent Size is reduced Solve fax problemsScan A3/11x17 animation did not display Fax test failedFax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failedSolve fax problems 139 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionPrinter is having problems sending and receiving faxes Solve fax problems 143 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cordSolve problems using HP Web services Solve problems using HP Web sites and servicesComputer cannot receive faxes Fax to PC and Fax to Mac Printer cannot read photos on the memory card Solve photo memory card problemsSolve problems using HP Web sites Printer cannot read the memory cardGeneral network troubleshooting Solve wired Ethernet network problemsBasic wireless troubleshooting Solve wireless problemsAdvanced wireless troubleshooting To check a wireless connection Make sure the printer is on the network Make sure that the printer is connected to your networkNetwork Status To access the EWS Check to see if you can access the EWSMake sure the printer is online and ready Solve wireless problems 155 Add hardware addresses to a wireless access point WAP Configure your firewall to work with printersTCP port Photo card upload Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions PrintingEWS cannot be opened Solve printer management problemsHardware tips Check the printer Troubleshoot installation issuesHardware installation suggestions Check the printer IP addressCheck the computer system HP software installation suggestionsMake sure the ink cartridges are correctly installed Check the printhead and ink cartridgesClick Start, then click Printers or Printers and Faxes Solve network problemsVerify installation preliminaries General network troubleshootingPrinter Status Report Problems connecting to a wired networkTo reset the printers network settings Understand the Printer Status ReportNetwork Configuration Understand the network configurationClear paper jams Clear jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder ADF Avoid paper jamsTechnical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Physical specifications Printer specificationsPrinter features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded Web server specificationsUnderstand specifications for supported media Size Cards Media size Envelopes Main trayPhoto media Other media Weight Understand supported media types and weights Location TypeSet minimum margins Guidelines for two-sided duplex printing Print resolutionPaper type Copy specificationsFax specifications Printer control panel settingPhoto dpi Very Fine dpi Standard dpi Scan specificationsHP Web site specifications Operating environmentMemory card specifications Acoustic emission specificationElectrical requirements Regulatory information Vcci Class B compliance statement for users in Japan FCC statementGloss of housing of peripheral devices for Germany LED indicator statementNoise emission statement for Germany Appendix a Regulatory information 185 Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Environmental product stewardship program 191 Power consumption LICENSE.expat-mit--expat Third-party licensesHP Officejet 7500A E910 e-All-in-One LICENSE.aes-pubdom--cryptoAppendix a Page LICENSE.zlib--zlib LICENSE.sha2-bsd--noscryptoPage Ink cartridges HP supplies and accessoriesOrder printing supplies online SuppliesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Other equipment or services sharing your fax lineCase a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSLTo set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the printer with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modemTo set up the printer with a computer dial-up modem Example of a parallel splitter Set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Example of a parallel splitter Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 217 Back view of the printer Page Back of the printer Set up faxing parallel phone systems 221 Serial-type fax setup To test fax setup via the printer control panel Test fax setupView and print network settings Network setupChange basic network settings Change advanced network settingsReset network settings Set up the printer for wireless communicationView IP settings Change IP settingsCommunication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Test the wireless connectionSecurity settings Change the connection methodTo change the connection method Mac OS Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP Other guidelinesGuidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Embedded Web server Printer management toolsHP printer software Windows HP Utility Mac OSTo open the embedded Web server About cookiesHow do I? Fax Memory Full Errors WindowsPrinter Disconnected Cartridge Problem Printhead ProblemInk Alert Paper Mismatch Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Solution 4 Replace the ink cartridgePrinter Offline Cartridge cradle cannot movePaper Jam Printer is out of paperDoor or cover open General printer errorPreviously used ink cartridge installed Document failed to printIndex Symbols/NumericsPage Page OCR Page Twain Page 246 Page Hewlett-Packard Development Company, L.P