Chapter 8
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Check for paper debris in the front of the printer. Remove any debris you find.
CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the rear access panel.
Cause: Paper debris may be present, but not detected by the sensor.
Solution 6: Service the printer
Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: Your printer needs servicing.
Print quality troubleshooting
Use this section to solve these print quality problems:
•Wrong, inaccurate, or bleeding colors
•Ink is not filling the text or graphics completely
•The printout has a horizontal band of distortion near the bottom of a borderless print
•Printouts have horizontal streaks or lines
•Printouts are faded or have dull colors
•Printouts seem blurry or fuzzy
•Printouts are slanted or skewed
98 Solve a problem