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HP 7500A E910 C9309A#B1H manual Advanced firewall information, Incoming UDP ports 137, 138, 161

Models: C9309A 7500A E910 C9309A#B1H

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Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered “block“ to any firewall dialog boxes that appeared when you installed the HP software.

If this occurs, and if you are using a computer running Windows, check that the following programs are in your firewall’s list of trusted applications; add any that are missing.

•hpqkygrp.exe, located in C:\program files\HP\ digital imaging\bin

•hpqscnvw.exe, located in C:\program files\HP\ digital imaging\bin - or -

hpiscnapp.exe, located in C:\program files\HP\ digital imaging\bin

•hpqste08.exe, located in C:\program files\HP\ digital imaging\bin

•hpqtra08.exe, located in C:\program files\HP\ digital imaging\bin

•hpqthb08.exe, located in C:\program files\HP\ digital imaging\bin

NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list.

Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the printer over the network.

Advanced firewall information

The following ports are also used by your printer and might need to be opened on your firewall configuration. Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the printer.

•Incoming (UDP) ports: 137, 138, 161, 427

•Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500

The ports are used for the following functions:

Printing

•UDP ports: 427, 137, 161

•TCP port: 9100

Photo card upload

•UDP ports: 137, 138, 427

•TCP port: 139

Scanning

•UDP port: 427

•TCP ports: 9220, 9500

HP printer status

UDP port: 161

Configure your firewall to work with printers

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HP 7500A E910 C9309A#B1H manual Advanced firewall information, Incoming UDP ports 137, 138, 161, TCP port Photo card upload

Contents

Officejet 7500A Page HP Officejet 7500A E910 e- All-in-One Copyright information Safety informationHewlett-Packard Company notices AcknowledgementsContents Fax ScanCopy Work with ink cartridges Solve a problemWeb Printer prints slowly Technical information Printer specifications Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Get started AccessibilityVisual MobilityFront view Eco-TipsUnderstand the printer parts Back view Printing supplies areaLabel Name and Description Use the printer control panelOverview of buttons and lights Icon Purpose Control-panel display iconsSelect the mode Change printer settingsTo select a different mode To change settings for a modeFinding the printer model number HP Digital SolutionsSelect print media Scan to ComputerRecommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using mediaHP Photo Value Packs HP Advanced Photo PaperTo load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Load an original in the automatic document feeder ADFTo load media Load mediaLoad standard-size media Load media To load envelopes Load EnvelopesTo load cards and photo paper Load cards and photo paperTo load transparencies Load transparenciesLoad custom-size media To insert a memory card Insert a memory cardMaintain the printer Clean the scanner glassTo clean the scanner glass Clean the automatic document feeder ADF Clean the exteriorTo clean the rollers or separator pad Maintain the printer Chapter Turn off the printer Print documents PrintPrint documents Windows Print brochuresPrint documents Mac OS Print brochures WindowsPrint brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or BestPrint on envelopes Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OSTo print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Print borderless documents Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menuPrint borderless documents Windows HP ePrintPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing optionTwo-sided printing duplexing Scan to a computer ScanScan an original Touch Start Scan Scan a larger original A3 or 11x17 inchScan to a memory card To scan an original from ArcSoft Windows only To scan an original from the printer control panelScanning documents as editable text Scan using WebscanScanning documents as editable text Copy documents CopyTo copy documents Copy a large original A3 or 11x17 inchTo change copy settings for a single job Change copy settingsSend a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax from memory Send a fax using monitor dialingSchedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction ModeTo receive a fax manually Receive a faxReceive a fax manually To set backup fax from the printer control panel Set up backup faxOn Error Only Off Reprint received faxes from memoryForward faxes to another number Poll to receive a faxTo set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panelSet up and change speed-dial entries Set up speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to MacTo set up group speed-dial entries Set up and change group speed-dial entriesDelete speed-dial entries To change group speed-dial entriesConfigure the fax header Change fax settingsSet the answer mode Auto answer Print a list of speed-dial entriesSet the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ring To set the number of rings before answeringTo change the answer ring pattern for distinctive ring Set the dial typeTo set the dial type Touch to select Tone Dialing or Pulse DialingSet the redial options Touch Fax Setup, and then touch Advanced Fax SetupSet the fax speed To set the redial optionsSet the fax sound volume Fax and digital phone servicesTo set the fax sound volume Fax over Internet ProtocolPrint fax confirmation reports Use reportsPrint fax error reports Clear the fax log Print and view the fax logPrint the details of the last fax transaction Print a Caller ID ReportTo view the Call History HP Apps WebMarketsplash by HP Information on ink cartridges and the printhead Work with ink cartridgesRelated topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing suppliesTo turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Printer shuts down unexpectedly Solve printing problemsAlignment fails Printer takes a long time to printEnvelopes print incorrectly Print troubleshootingSolution 3 Tuck the flaps to avoid paper jams Solution 2 Check the envelope typeBorderless printing Borderless printing produces unexpected resultsSolution 2 Load paper in the input tray Solution 1 Turn on the printerSolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 10 Restart the printer Margins are not printing as expected Printer prints meaningless charactersOrder Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edgeSolution 2 Check the layout of the document Solution 1 Check the margin settingsSolution 3 Load the stack of papers correctly To preview the print layoutBlank page came out while printing Solution 4 Try printing with bordersSolution 4 Clean the printhead Solution 3 Check the ink levelsSolution 5 Load paper in the input tray Paper is not picked up from the input traySolution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctlySolution 3 Check the print settings Solution 6 Service the printer Print quality troubleshootingSolution 5 Check for a paper jam Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 3 Check the paper typeSolution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP supportSolution 5 Clean the printhead Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 1 Check the paper type Solution 6 Contact HP supportSolution 3 Rotate the image Solution 2 Use a higher print quality settingSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 3 Print the image in a smaller size Solution 2 Use a higher quality imageVertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Printouts have vertical streaksPoor black text Ink streaks on the back of the paperSolution 3 Align the printhead Solution 2 Use TrueType or OpenType fontsSolution 1 Use a lower print quality setting Printhead maintenanceSolution 3 Contact HP support Printer prints slowlyTo clean the printhead from the control panel Clean the printheadAlign the printhead To align the printhead from the control panelPrint quality troubleshooting 115 Cartridge color Ink LevelsGood color bars Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the barsAlignment Patterns Large Black Font TextIf you see no defects Advanced printhead maintenance To reinstall the printheadPrint quality troubleshooting 121 To clean the printhead Print quality troubleshooting 123 To clean the electrical contacts in the printer To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Pages are skewing Media is not coming out correctlyNo copy came out Solve copy problemsSize is reduced Copies are blankDocuments are missing or faded Copy defects are apparent Copy quality is poorPrinter prints half a page, then ejects the paper Solve scan problemsPaper mismatch Copy A3/11x17 animation did not displayPart of the document did not scan or text is missing Scan takes too longText cannot be edited Error messages appearScanned image quality is poor Check the originalsScan defects are apparent Scan A3/11x17 animation did not display Solve fax problemsFax test failed Size is reducedFax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failedSolve fax problems 139 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionPrinter is having problems sending and receiving faxes Solve fax problems 143 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Phone cord that came with my printer is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printComputer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Solve problems using HP Web sites Solve photo memory card problemsPrinter cannot read the memory card Printer cannot read photos on the memory cardGeneral network troubleshooting Solve wired Ethernet network problemsAdvanced wireless troubleshooting Solve wireless problemsBasic wireless troubleshooting To check a wireless connection Network Status Make sure that the printer is connected to your networkMake sure the printer is on the network Make sure the printer is online and ready Check to see if you can access the EWSTo access the EWS Solve wireless problems 155 Add hardware addresses to a wireless access point WAP Configure your firewall to work with printersIncoming UDP ports 137, 138, 161 Advanced firewall informationPorts are used for the following functions Printing TCP port Photo card uploadEWS cannot be opened Solve printer management problemsHardware installation suggestions Troubleshoot installation issuesCheck the printer IP address Hardware tips Check the printerMake sure the ink cartridges are correctly installed HP software installation suggestionsCheck the printhead and ink cartridges Check the computer systemVerify installation preliminaries Solve network problemsGeneral network troubleshooting Click Start, then click Printers or Printers and FaxesTo reset the printers network settings Problems connecting to a wired networkUnderstand the Printer Status Report Printer Status ReportNetwork Configuration Understand the network configurationClear paper jams Clear jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder ADF Avoid paper jamsTechnical information Warranty informationHP product Duration of limited warranty Hewlett-Packard limited warranty statementInk cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Size Photo media Media size Envelopes Main trayCards Other media Set minimum margins Understand supported media types and weights Location TypeWeight Guidelines for two-sided duplex printing Print resolutionFax specifications Copy specificationsPrinter control panel setting Paper typeHP Web site specifications Scan specificationsOperating environment Photo dpi Very Fine dpi Standard dpiElectrical requirements Acoustic emission specificationMemory card specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 185 Regulatory information for wireless products Australia wired fax statementExposure to radio frequency radiation Regulatory model number European Union regulatory noticeDeclaration of Conformity Declaration of conformityEnvironmental product stewardship program Environmental product stewardship program 191 Power consumption HP Officejet 7500A E910 e-All-in-One Third-party licensesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expatAppendix a Page LICENSE.zlib--zlib LICENSE.sha2-bsd--noscryptoPage Order printing supplies online HP supplies and accessoriesSupplies Ink cartridgesHP media Set up faxing parallel phone systems Additional fax setupUSA Choose the correct fax setup for your home or officeDSL PBX Other equipment or services sharing your fax lineCase a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSLTo set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the printer with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modemTo set up the printer with a computer dial-up modem Example of a parallel splitter Set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Example of a parallel splitter Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 217 Back view of the printer Page Back of the printer Set up faxing parallel phone systems 221 Serial-type fax setup To test fax setup via the printer control panel Test fax setupChange basic network settings Network setupChange advanced network settings View and print network settingsView IP settings Set up the printer for wireless communicationChange IP settings Reset network settingsNetwork name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Test the wireless connectionChange the connection method Data encryptionTo add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To change the connection method Mac OSTo uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method HP printer software Windows Printer management toolsHP Utility Mac OS Embedded Web serverTo open the embedded Web server About cookiesHow do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 3 Clean the electrical contacts Solution 2 Install the ink cartridges correctlySolution 4 Replace the ink cartridge Paper MismatchPaper Jam Cartridge cradle cannot movePrinter is out of paper Printer OfflinePreviously used ink cartridge installed General printer errorDocument failed to print Door or cover openIndex Symbols/NumericsPage Page OCR Page Twain Page 246 Page Hewlett-Packard Development Company, L.P