To clean the rollers or separator pad | HP C9309A specification

Chapter 1

If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF.

To clean the rollers or separator pad

1.Remove all originals from the document feeder tray.

2.Lift the automatic document feeder cover (1).

This provides easy access to the rollers (2) and separator pad (3).

2

3

1

1Automatic document feeder cover

2Rollers

3Separator pad

3.Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.

4.Use the damp cloth to wipe any residue off the rollers or separator pad.

NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.

5.Close the cover of the automatic document feeder.

28 Get started

Image 32

HP 7500A E910 C9309A#B1H manual To clean the rollers or separator pad

Contents

Officejet 7500A Page HP Officejet 7500A E910 e- All-in-One Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Fax ScanCopy Work with ink cartridges Solve a problemWeb Printer prints slowly Technical information Printer specifications Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Accessibility Get startedVisual Mobility Front view Eco-TipsUnderstand the printer parts Printing supplies area Back view Label Name and Description Use the printer control panelOverview of buttons and lights Control-panel display icons Icon Purpose Change printer settings Select the modeTo select a different mode To change settings for a mode HP Digital Solutions Finding the printer model numberSelect print media Scan to Computer Recommended papers for printing and copying Tips for selecting and using media Recommended papers for photo printingHP Photo Value Packs HP Advanced Photo Paper Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray To load media Load mediaLoad standard-size media Load media Load Envelopes To load envelopes Load cards and photo paper To load cards and photo paper To load transparencies Load transparenciesLoad custom-size media Insert a memory card To insert a memory card Maintain the printer Clean the scanner glassTo clean the scanner glass Clean the exterior Clean the automatic document feeder ADF To clean the rollers or separator pad Maintain the printer Chapter Turn off the printer Print Print documents Print brochures Print documents WindowsPrint documents Mac OS Print brochures Windows Print on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or Best Print photos Print on envelopes Mac OSPrint photos on photo paper Windows Print photos on photo paper Mac OS To print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Set up custom sizes Mac OS Print borderless documentsPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menu HP ePrint Print borderless documents WindowsPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing option Two-sided printing duplexing Scan to a computer ScanScan an original Touch Start Scan Scan a larger original A3 or 11x17 inchScan to a memory card To scan an original from the printer control panel To scan an original from ArcSoft Windows only Scan using Webscan Scanning documents as editable text Scanning documents as editable text Copy Copy documentsTo copy documents Copy a large original A3 or 11x17 inch Change copy settings To change copy settings for a single job Send a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients To receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Off Reprint received faxes from memory Poll to receive a fax Forward faxes to another number To set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panel Set up speed-dial entries Set up and change speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to Mac Set up and change group speed-dial entries To set up group speed-dial entriesDelete speed-dial entries To change group speed-dial entries Change fax settings Configure the fax headerSet the answer mode Auto answer Print a list of speed-dial entries To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the number of rings before answering Set the dial type To change the answer ring pattern for distinctive ringTo set the dial type Touch to select Tone Dialing or Pulse Dialing Touch Fax Setup, and then touch Advanced Fax Setup Set the redial optionsSet the fax speed To set the redial options Fax and digital phone services Set the fax sound volumeTo set the fax sound volume Fax over Internet Protocol Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Clear the fax logPrint the details of the last fax transaction Print a Caller ID Report To view the Call History Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printhead Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Solve printing problems Printer shuts down unexpectedlyAlignment fails Printer takes a long time to print Print troubleshooting Envelopes print incorrectly Solution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jamsBorderless printing Borderless printing produces unexpected results Solution 1 Turn on the printer Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 10 Restart the printer Margins are not printing as expected Printer prints meaningless charactersOrder To check your margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settings Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layout Solution 4 Try printing with borders Blank page came out while printing Solution 3 Check the ink levels Solution 4 Clean the printheadSolution 5 Load paper in the input tray Paper is not picked up from the input tray Solution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctlySolution 3 Check the print settings Solution 6 Service the printer Print quality troubleshootingSolution 5 Check for a paper jam Solution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check the ink levels Solution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completely Solution 5 Clean the printhead Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 6 Contact HP support Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settings Solution 4 Align the printhead Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller size Solution 2 Make sure only one type of paper is loaded Vertical streaksPrintouts are slanted or skewed Printouts have vertical streaks Ink streaks on the back of the paper Poor black text Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Printhead maintenance Solution 1 Use a lower print quality settingSolution 3 Contact HP support Printer prints slowly Clean the printhead To clean the printhead from the control panelAlign the printhead To align the printhead from the control panel Print quality troubleshooting 115 Cartridge color Ink LevelsGood color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Advanced printhead maintenance To reinstall the printhead If you see no defects Print quality troubleshooting 121 To clean the printhead Print quality troubleshooting 123 To clean the electrical contacts in the printer To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Pages are skewing Solve copy problems No copy came out Size is reduced Copies are blankDocuments are missing or faded Copy quality is poor Copy defects are apparent Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Copy A3/11x17 animation did not display Scan takes too long Part of the document did not scan or text is missing Error messages appear Text cannot be editedScanned image quality is poor Check the originals Scan defects are apparent Solve fax problems Scan A3/11x17 animation did not displayFax test failed Size is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 139 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 143 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my printer is not long enoughTo extend your phone cord Color faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Solve photo memory card problems Solve problems using HP Web sitesPrinter cannot read the memory card Printer cannot read photos on the memory card Solve wired Ethernet network problems General network troubleshooting Advanced wireless troubleshooting Solve wireless problemsBasic wireless troubleshooting To check a wireless connection Network Status Make sure that the printer is connected to your networkMake sure the printer is on the network Make sure the printer is online and ready Check to see if you can access the EWSTo access the EWS Solve wireless problems 155 Configure your firewall to work with printers Add hardware addresses to a wireless access point WAP Advanced firewall information Incoming UDP ports 137, 138, 161Ports are used for the following functions Printing TCP port Photo card upload Solve printer management problems EWS cannot be opened Troubleshoot installation issues Hardware installation suggestionsCheck the printer IP address Hardware tips Check the printer HP software installation suggestions Make sure the ink cartridges are correctly installedCheck the printhead and ink cartridges Check the computer system Solve network problems Verify installation preliminariesGeneral network troubleshooting Click Start, then click Printers or Printers and Faxes Problems connecting to a wired network To reset the printers network settingsUnderstand the Printer Status Report Printer Status Report Understand the network configuration Network Configuration Clear jams Clear paper jams To clear a paper jam from the rear door Avoid paper jams To clear a paper jam in the automatic document feeder ADF Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Size Photo media Media size Envelopes Main trayCards Other media Set minimum margins Understand supported media types and weights Location TypeWeight Print resolution Guidelines for two-sided duplex printing Copy specifications Fax specificationsPrinter control panel setting Paper type Scan specifications HP Web site specificationsOperating environment Photo dpi Very Fine dpi Standard dpi Electrical requirements Acoustic emission specificationMemory card specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 185 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Environmental product stewardship program 191 Power consumption Third-party licenses HP Officejet 7500A E910 e-All-in-OneLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expat Appendix a Page LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlibPage HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Example of a parallel splitter Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 217 Back view of the printer Page Back of the printer Set up faxing parallel phone systems 221 Serial-type fax setup Test fax setup To test fax setup via the printer control panel Network setup Change basic network settingsChange advanced network settings View and print network settings Set up the printer for wireless communication View IP settingsChange IP settings Reset network settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Test the wireless connection Security settingsChange the connection method Data encryption Guidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To change the connection method Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web server About cookies To open the embedded Web server How do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper Mismatch Cartridge cradle cannot move Paper JamPrinter is out of paper Printer Offline General printer error Previously used ink cartridge installedDocument failed to print Door or cover open Symbols/Numerics IndexPage Page OCR Page Twain Page 246 Page Hewlett-Packard Development Company, L.P