Chapter 8

Solve printing problems

This section contains the following topics:

•The printer shuts down unexpectedly

•Alignment fails

•Printer takes a long time to print

•Something on the page is missing or incorrect

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements.

Alignment fails

If the alignment page appears to be only partially printed, or if it has light or white streaks, try cleaning the printhead.

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

Printer takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the printer. For more information, see System requirements.

Check the HP software settings

Print speed is slower when you select high print-quality settings. To increase the print speed, select different print settings in the printer driver. For more information, see Print.

Check the ink cartridge levels

If a cartridge is completely out of ink, the printer may slow down to keep the printhead from overheating.

Something on the page is missing or incorrect

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Check the estimated ink levels.

86 Solve a problem