Phone support period | HP 7500A E910 C9309A#B1H instruction

Chapter 8

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

82 Solve a problem

Image 86

HP 7500A E910 C9309A#B1H manual Phone support period

Contents

Officejet 7500A Page HP Officejet 7500A E910 e- All-in-One Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Fax ScanCopy Work with ink cartridges Solve a problemWeb Printer prints slowly Technical information Printer specifications Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Visual AccessibilityGet started Mobility Front view Eco-TipsUnderstand the printer parts Printing supplies area Back view Label Name and Description Use the printer control panelOverview of buttons and lights Control-panel display icons Icon Purpose To select a different mode Change printer settingsSelect the mode To change settings for a mode Select print media HP Digital SolutionsFinding the printer model number Scan to Computer Recommended papers for printing and copying HP Photo Value Packs Tips for selecting and using mediaRecommended papers for photo printing HP Advanced Photo Paper Load an original on the scanner glass To load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray To load media Load mediaLoad standard-size media Load media Load Envelopes To load envelopes Load cards and photo paper To load cards and photo paper To load transparencies Load transparenciesLoad custom-size media Insert a memory card To insert a memory card Maintain the printer Clean the scanner glassTo clean the scanner glass Clean the exterior Clean the automatic document feeder ADF To clean the rollers or separator pad Maintain the printer Chapter Turn off the printer Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS To print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint borderless documents Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS HP ePrintPrint borderless documents Windows Click Print Borderless from the Borderless Printing option Two-sided printing duplexing Scan to a computer ScanScan an original Touch Start Scan Scan a larger original A3 or 11x17 inchScan to a memory card To scan an original from the printer control panel To scan an original from ArcSoft Windows only Scan using Webscan Scanning documents as editable text Scanning documents as editable text To copy documents CopyCopy documents Copy a large original A3 or 11x17 inch Change copy settings To change copy settings for a single job Send a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients To receive a fax manually Receive a faxReceive a fax manually On Error Only Off Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory Poll to receive a fax Forward faxes to another number To set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel To set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to Mac Delete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entries Set the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entries Change the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answering To set the dial type Set the dial typeTo change the answer ring pattern for distinctive ring Touch to select Tone Dialing or Pulse Dialing Set the fax speed Touch Fax Setup, and then touch Advanced Fax SetupSet the redial options To set the redial options To set the fax sound volume Fax and digital phone servicesSet the fax sound volume Fax over Internet Protocol Use reports Print fax confirmation reports Print fax error reports Print the details of the last fax transaction Print and view the fax logClear the fax log Print a Caller ID Report To view the Call History Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printhead Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Alignment fails Solve printing problemsPrinter shuts down unexpectedly Printer takes a long time to print Print troubleshooting Envelopes print incorrectly Borderless printing Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printing produces unexpected results Solution 3 Select the correct printer Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 10 Restart the printer Margins are not printing as expected Printer prints meaningless charactersOrder Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Text or graphics are cut off at the edge Solution 3 Load the stack of papers correctly Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Solution 4 Try printing with borders Blank page came out while printing Solution 5 Load paper in the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Paper is not picked up from the input tray Solution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctlySolution 3 Check the print settings Solution 6 Service the printer Print quality troubleshootingSolution 5 Check for a paper jam Solution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check the ink levels Solution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completely Solution 5 Clean the printhead Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 6 Contact HP support Solution 1 Check the paper type Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 2 Check your print settings Solution 4 Align the printhead Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller size Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedVertical streaks Printouts have vertical streaks Ink streaks on the back of the paper Poor black text Solution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Solution 3 Contact HP support Printhead maintenanceSolution 1 Use a lower print quality setting Printer prints slowly Align the printhead Clean the printheadTo clean the printhead from the control panel To align the printhead from the control panel Print quality troubleshooting 115 Cartridge color Ink LevelsGood color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Advanced printhead maintenance To reinstall the printhead If you see no defects Print quality troubleshooting 121 To clean the printhead Print quality troubleshooting 123 To clean the electrical contacts in the printer To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Media is not coming out correctly Pages are skewing Solve copy problems No copy came out Size is reduced Copies are blankDocuments are missing or faded Copy quality is poor Copy defects are apparent Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Copy A3/11x17 animation did not display Scan takes too long Part of the document did not scan or text is missing Scanned image quality is poor Error messages appearText cannot be edited Check the originals Scan defects are apparent Fax test failed Solve fax problemsScan A3/11x17 animation did not display Size is reduced Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Solve fax problems 139 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solve fax problems 143 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites and servicesSolve problems using HP Web services Printer cannot read the memory card Solve photo memory card problemsSolve problems using HP Web sites Printer cannot read photos on the memory card Solve wired Ethernet network problems General network troubleshooting Advanced wireless troubleshooting Solve wireless problemsBasic wireless troubleshooting To check a wireless connection Network Status Make sure that the printer is connected to your networkMake sure the printer is on the network Make sure the printer is online and ready Check to see if you can access the EWSTo access the EWS Solve wireless problems 155 Configure your firewall to work with printers Add hardware addresses to a wireless access point WAP Ports are used for the following functions Printing Advanced firewall informationIncoming UDP ports 137, 138, 161 TCP port Photo card upload Solve printer management problems EWS cannot be opened Check the printer IP address Troubleshoot installation issuesHardware installation suggestions Hardware tips Check the printer Check the printhead and ink cartridges HP software installation suggestionsMake sure the ink cartridges are correctly installed Check the computer system General network troubleshooting Solve network problemsVerify installation preliminaries Click Start, then click Printers or Printers and Faxes Understand the Printer Status Report Problems connecting to a wired networkTo reset the printers network settings Printer Status Report Understand the network configuration Network Configuration Clear jams Clear paper jams To clear a paper jam from the rear door Avoid paper jams To clear a paper jam in the automatic document feeder ADF Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Size Photo media Media size Envelopes Main trayCards Other media Set minimum margins Understand supported media types and weights Location TypeWeight Print resolution Guidelines for two-sided duplex printing Printer control panel setting Copy specificationsFax specifications Paper type Operating environment Scan specificationsHP Web site specifications Photo dpi Very Fine dpi Standard dpi Electrical requirements Acoustic emission specificationMemory card specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany LED indicator statementGloss of housing of peripheral devices for Germany Appendix a Regulatory information 185 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity Declaration of Conformity Environmental product stewardship program Environmental product stewardship program 191 Power consumption LICENSE.aes-pubdom--crypto Third-party licensesHP Officejet 7500A E910 e-All-in-One LICENSE.expat-mit--expat Appendix a Page LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlibPage Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA Other equipment or services sharing your fax line DSL PBX Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with a separate fax line To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service To set up the printer with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail Set up the printer with a computer dial-up modem To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Example of a parallel splitter Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 217 Back view of the printer Page Back of the printer Set up faxing parallel phone systems 221 Serial-type fax setup Test fax setup To test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settings Change IP settings Set up the printer for wireless communicationView IP settings Reset network settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Change the connection method Test the wireless connectionSecurity settings Data encryption Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To change the connection method Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web server About cookies To open the embedded Web server How do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 4 Replace the ink cartridge Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Paper Mismatch Printer is out of paper Cartridge cradle cannot movePaper Jam Printer Offline Document failed to print General printer errorPreviously used ink cartridge installed Door or cover open Symbols/Numerics IndexPage Page OCR Page Twain Page 246 Page Hewlett-Packard Development Company, L.P