Chapter 8

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

82 Solve a problem