Print troubleshooting | HP 7500A E910 C9309A#B1H instruction

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins.

Check the color print settings

Make sure Print in Grayscale is not selected in the printer driver.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Print troubleshooting

Use this section to solve these printing problems:

•Envelopes print incorrectly

•Borderless printing

•The printer is not responding or nothing happens when I try to print

•The printer prints meaningless characters

•Page order

•The margins are not printing as expected

•Text or graphics are cut off at the edge of the page

•A blank page came out while printing

•Paper is not picked up from the input tray

Envelopes print incorrectly

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Load the stack of envelopes correctly

•Solution 2: Check the envelope type

•Solution 3: Tuck the flaps to avoid paper jams

Solution 1: Load the stack of envelopes correctly

Solution: Load a stack of envelopes in the input tray according to the image below.

Print troubleshooting

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Image 91

HP 7500A E910 C9309A#B1H manual Print troubleshooting, Envelopes print incorrectly

Contents

Officejet 7500A Page HP Officejet 7500A E910 e- All-in-One Acknowledgements Safety informationCopyright information Hewlett-Packard Company notices Contents Copy ScanFax Web Solve a problemWork with ink cartridges Printer prints slowly Technical information Printer specifications Additional fax setup HP supplies and accessoriesNetwork setup Printer management tools Mobility AccessibilityGet started Visual Understand the printer parts Eco-TipsFront view Back view Printing supplies area Overview of buttons and lights Use the printer control panelLabel Name and Description Icon Purpose Control-panel display icons To change settings for a mode Change printer settingsSelect the mode To select a different mode Scan to Computer HP Digital SolutionsFinding the printer model number Select print media Recommended papers for printing and copying HP Advanced Photo Paper Tips for selecting and using mediaRecommended papers for photo printing HP Photo Value Packs To load an original on the scanner glass Load an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADF Load standard-size media Load mediaTo load media Load media To load envelopes Load Envelopes To load cards and photo paper Load cards and photo paper Load custom-size media Load transparenciesTo load transparencies To insert a memory card Insert a memory card To clean the scanner glass Clean the scanner glassMaintain the printer Clean the automatic document feeder ADF Clean the exterior To clean the rollers or separator pad Maintain the printer Chapter Turn off the printer Print documents Print Print brochures Windows Print brochuresPrint documents Windows Print documents Mac OS Quality Normal or Best Print on envelopesPrint brochures Mac OS Print on envelopes Windows Print photos on photo paper Mac OS Print photosPrint on envelopes Mac OS Print photos on photo paper Windows Quality Best or Maximum dpi Print photos from a memory deviceTo print selected photos Print on special and custom-size paper To print camera-selected photos using the Dpof standardPrint Dpof photos Select Manage Custom Sizes in the Paper Size pop-up menu Set up custom sizes Mac OSPrint borderless documents Print on special or custom-size paper Mac OS Click Print Borderless from the Borderless Printing option HP ePrintPrint borderless documents Windows Print borderless documents Mac OS Two-sided printing duplexing Scan an original ScanScan to a computer Scan to a memory card Scan a larger original A3 or 11x17 inchTouch Start Scan To scan an original from ArcSoft Windows only To scan an original from the printer control panel Scanning documents as editable text Scan using Webscan Scanning documents as editable text Copy a large original A3 or 11x17 inch CopyCopy documents To copy documents To change copy settings for a single job Change copy settings Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerWindows Mac OS Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax from memory Send a fax using monitor dialing Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax manually Receive a faxTo receive a fax manually Reprint received faxes from memory Set up backup faxTo set backup fax from the printer control panel On Error Only Off Forward faxes to another number Poll to receive a fax Set automatic reduction for incoming faxes Set the paper size for received faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To modify settings from the printer’s control panel To set up Fax to PC WindowsTo set up Fax to Mac Mac OS Modify Fax to PC or Fax to Mac settings Turn off Fax to PC or Fax to Mac Set up speed-dial entriesSet up and change speed-dial entries To set up speed-dial entries To change group speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries Delete speed-dial entries Print a list of speed-dial entries Change fax settingsConfigure the fax header Set the answer mode Auto answer To set the number of rings before answering To set the answer modeSet the number of rings before answering Change the answer ring pattern for distinctive ring Touch to select Tone Dialing or Pulse Dialing Set the dial typeTo change the answer ring pattern for distinctive ring To set the dial type To set the redial options Touch Fax Setup, and then touch Advanced Fax SetupSet the redial options Set the fax speed Fax over Internet Protocol Fax and digital phone servicesSet the fax sound volume To set the fax sound volume Print fax confirmation reports Use reports Print fax error reports Print a Caller ID Report Print and view the fax logClear the fax log Print the details of the last fax transaction To view the Call History HP Apps Web Marketsplash by HP Information on ink cartridges and the printhead Work with ink cartridges Replace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers $OJ«ULH Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Printer takes a long time to print Solve printing problemsPrinter shuts down unexpectedly Alignment fails Envelopes print incorrectly Print troubleshooting Borderless printing produces unexpected results Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printing Solution 4 Check the printer driver status Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 10 Restart the printer Order Printer prints meaningless charactersMargins are not printing as expected Text or graphics are cut off at the edge To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly To preview the print layout Solution 1 Check the margin settingsSolution 2 Check the layout of the document Solution 3 Load the stack of papers correctly Blank page came out while printing Solution 4 Try printing with borders Paper is not picked up from the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Solution 5 Load paper in the input tray Solution 3 Check the print settings Solution 2 Make sure the paper is loaded correctlySolution 4 Clean the rollers Solution 5 Check for a paper jam Print quality troubleshootingSolution 6 Service the printer Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 3 Check the paper type Solution 6 Align the printhead Solution 5 Check the print settingsSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP support Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 5 Clean the printhead Solution 1 Check the paper type Solution 6 Contact HP support Solution 2 Check your print settings Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality image Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedVertical streaks Printouts are slanted or skewed Poor black text Ink streaks on the back of the paper Solution 3 Align the printhead Solution 2 Use TrueType or OpenType fonts Printer prints slowly Printhead maintenanceSolution 1 Use a lower print quality setting Solution 3 Contact HP support To align the printhead from the control panel Clean the printheadTo clean the printhead from the control panel Align the printhead Print quality troubleshooting 115 Good color bars Ink LevelsCartridge color Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the bars Alignment Patterns Large Black Font Text If you see no defects Advanced printhead maintenance To reinstall the printhead Print quality troubleshooting 121 To clean the printhead Print quality troubleshooting 123 To clean the electrical contacts in the printer Clean the sensor windows on the ink cartridges Advanced ink cartridge maintenanceTo clean the sensor window on the ink cartridges To remove the ink cartridges Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Pages are skewing Media is not coming out correctly No copy came out Solve copy problems Documents are missing or faded Copies are blankSize is reduced Copy defects are apparent Copy quality is poor Copy A3/11x17 animation did not display Solve scan problemsPrinter prints half a page, then ejects the paper Paper mismatch Part of the document did not scan or text is missing Scan takes too long Check the originals Error messages appearText cannot be edited Scanned image quality is poor Scan defects are apparent Size is reduced Solve fax problemsScan A3/11x17 animation did not display Fax test failed Fax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 139 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Solve fax problems 143 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cord Solve problems using HP Web services Solve problems using HP Web sites and servicesComputer cannot receive faxes Fax to PC and Fax to Mac Printer cannot read photos on the memory card Solve photo memory card problemsSolve problems using HP Web sites Printer cannot read the memory card General network troubleshooting Solve wired Ethernet network problems Basic wireless troubleshooting Solve wireless problemsAdvanced wireless troubleshooting To check a wireless connection Make sure the printer is on the network Make sure that the printer is connected to your networkNetwork Status To access the EWS Check to see if you can access the EWSMake sure the printer is online and ready Solve wireless problems 155 Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers TCP port Photo card upload Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing EWS cannot be opened Solve printer management problems Hardware tips Check the printer Troubleshoot installation issuesHardware installation suggestions Check the printer IP address Check the computer system HP software installation suggestionsMake sure the ink cartridges are correctly installed Check the printhead and ink cartridges Click Start, then click Printers or Printers and Faxes Solve network problemsVerify installation preliminaries General network troubleshooting Printer Status Report Problems connecting to a wired networkTo reset the printers network settings Understand the Printer Status Report Network Configuration Understand the network configuration Clear paper jams Clear jams To clear a paper jam from the rear door To clear a paper jam in the automatic document feeder ADF Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Physical specifications Printer specificationsPrinter features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded Web server specificationsUnderstand specifications for supported media Size Cards Media size Envelopes Main trayPhoto media Other media Weight Understand supported media types and weights Location TypeSet minimum margins Guidelines for two-sided duplex printing Print resolution Paper type Copy specificationsFax specifications Printer control panel setting Photo dpi Very Fine dpi Standard dpi Scan specificationsHP Web site specifications Operating environment Memory card specifications Acoustic emission specificationElectrical requirements Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Gloss of housing of peripheral devices for Germany LED indicator statementNoise emission statement for Germany Appendix a Regulatory information 185 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Regulatory model number European Union regulatory notice Declaration of Conformity Declaration of conformity Environmental product stewardship program Environmental product stewardship program 191 Power consumption LICENSE.expat-mit--expat Third-party licensesHP Officejet 7500A E910 e-All-in-One LICENSE.aes-pubdom--crypto Appendix a Page LICENSE.zlib--zlib LICENSE.sha2-bsd--noscryptoPage Ink cartridges HP supplies and accessoriesOrder printing supplies online Supplies HP media Set up faxing parallel phone systems Additional fax setup USA Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Example of a parallel splitter Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Example of a parallel splitter Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 217 Back view of the printer Page Back of the printer Set up faxing parallel phone systems 221 Serial-type fax setup To test fax setup via the printer control panel Test fax setup View and print network settings Network setupChange basic network settings Change advanced network settings Reset network settings Set up the printer for wireless communicationView IP settings Change IP settings Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Test the wireless connectionSecurity settings Change the connection method To change the connection method Mac OS Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP Other guidelines Guidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method Embedded Web server Printer management toolsHP printer software Windows HP Utility Mac OS To open the embedded Web server About cookies How do I? Fax Memory Full Errors WindowsPrinter Disconnected Cartridge Problem Printhead ProblemInk Alert Paper Mismatch Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Solution 4 Replace the ink cartridge Printer Offline Cartridge cradle cannot movePaper Jam Printer is out of paper Door or cover open General printer errorPreviously used ink cartridge installed Document failed to print Index Symbols/NumericsPage Page OCR Page Twain Page 246 Page Hewlett-Packard Development Company, L.P