Print troubleshooting.................................................................................................................

87

Envelopes print incorrectly.................................................................................................

87

Borderless printing..............................................................................................................

88

The printer is not responding or nothing happens when I try to print.................................

88

The printer prints meaningless characters.........................................................................

92

Page order..........................................................................................................................

92

The margins are not printing as expected..........................................................................

92

Text or graphics are cut off at the edge of the page...........................................................

93

A blank page came out while printing.................................................................................

95

Paper is not picked up from the input tray..........................................................................

96

Print quality troubleshooting.....................................................................................................

98

Wrong, inaccurate, or bleeding colors................................................................................

99

Ink is not filling the text or graphics completely................................................................

102

The printout has a horizontal band of distortion near the bottom of a borderless

 

print...................................................................................................................................

104

Printouts have horizontal streaks or lines.........................................................................

105

Printouts are faded or have dull colors.............................................................................

107

Printouts seem blurry or fuzzy..........................................................................................

108

Vertical streaks.................................................................................................................

110

Printouts are slanted or skewed.......................................................................................

110

Ink streaks on the back of the paper................................................................................

111

Poor black text..................................................................................................................

111

The printer prints slowly....................................................................................................

113

Printhead maintenance.....................................................................................................

113

Clean the printhead....................................................................................................

114

Align the printhead......................................................................................................

114

Print and evaluate a print quality report......................................................................

114

Advanced printhead maintenance..............................................................................

120

Advanced ink cartridge maintenance.........................................................................

125

Solve paper-feed problems....................................................................................................

127

Solve copy problems..............................................................................................................

129

No copy came out.............................................................................................................

129

Copies are blank...............................................................................................................

130

Documents are missing or faded......................................................................................

130

Size is reduced.................................................................................................................

130

Copy quality is poor .........................................................................................................

131

Copy defects are apparent...............................................................................................

131

The printer prints half a page, then ejects the paper........................................................

132

Paper mismatch................................................................................................................

132

Copy A3/11x17 animation did not display........................................................................

132

Solve scan problems..............................................................................................................

132

Scanner did nothing..........................................................................................................

132

Scan takes too long..........................................................................................................

133

Part of the document did not scan or text is missing........................................................

133

Text cannot be edited.......................................................................................................

134

Error messages appear....................................................................................................

134

Scanned image quality is poor ........................................................................................

134

Scan defects are apparent...............................................................................................

135

Scan A3/11x17 animation did not display.........................................................................

136

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