Contents
Solve fax problems.................................................................................................................
136
The fax test failed.............................................................................................................
Solve problems using HP Web sites and services.................................................................
148
Solve problems using HP Web services...........................................................................
Solve problems using HP Web sites................................................................................
149
Solve photo (memory card) problems....................................................................................
The printer cannot read the memory card........................................................................
The printer cannot read photos on the memory card.......................................................
Solve wired (Ethernet) network problems...............................................................................
150
General network troubleshooting......................................................................................
Network port created does not match printer IP address (Windows)...............................
Solve wireless problems.........................................................................................................
151
Basic wireless troubleshooting.........................................................................................
Advanced wireless troubleshooting..................................................................................
Step 1: Make sure your computer is connected to your network................................
152
Step 2: Make sure that the printer is connected to your network...............................
153
Step 3: Check to see if the firewall software is blocking communication....................
154
Step 4: Make sure the printer is online and ready......................................................
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................
155
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................
Step 7: Add hardware addresses to a wireless access point (WAP)..........................
156
Configure your firewall to work with printers...........................................................................
Solve printer management problems......................................................................................
158
EWS cannot be opened....................................................................................................
Troubleshoot installation issues.............................................................................................
159
Hardware installation suggestions....................................................................................
Hardware tips..............................................................................................................
Make sure the ink cartridges are correctly installed...................................................
160
HP software installation suggestions................................................................................
Solve network problems...................................................................................................
161
Understand the Printer Status Report....................................................................................
162
Understand the network configuration page...........................................................................
163
Clear jams...............................................................................................................................
164
Clear paper jams..............................................................................................................
Avoid paper jams..............................................................................................................
166
A Technical information
Warranty information..............................................................................................................
167
Hewlett-Packard limited warranty statement....................................................................
168
Ink cartridge warranty information....................................................................................
169
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