Technical information | HP 7500A E910 C9309A#B1H guide

Contents
Solve fax problems	136
The fax test failed	136
Solve problems using HP Web sites and services	148
Solve problems using HP Web services	148
Solve problems using HP Web sites	149
Solve photo (memory card) problems	149
The printer cannot read the memory card	149
The printer cannot read photos on the memory card	149
Solve wired (Ethernet) network problems	150
General network troubleshooting	150
Network port created does not match printer IP address (Windows)	150
Solve wireless problems	151
Basic wireless troubleshooting	151
Advanced wireless troubleshooting	151
Step 1: Make sure your computer is connected to your network	152
Step 2: Make sure that the printer is connected to your network	153
Step 3: Check to see if the firewall software is blocking communication	154
Step 4: Make sure the printer is online and ready	154
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)	155
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)	155
Step 7: Add hardware addresses to a wireless access point (WAP)	156
Configure your firewall to work with printers	156
Solve printer management problems	158
EWS cannot be opened	158
Troubleshoot installation issues	159
Hardware installation suggestions	159
Hardware tips	159
Make sure the ink cartridges are correctly installed	160
HP software installation suggestions	160
Solve network problems	161
Understand the Printer Status Report	162
Understand the network configuration page	163
Clear jams	164
Clear paper jams	164
Avoid paper jams	166
A Technical information
Warranty information	167
Hewlett-Packard limited warranty statement	168
Ink cartridge warranty information	169

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HP 7500A E910 C9309A#B1H manual Technical information

Contents

Officejet 7500A Page HP Officejet 7500A E910 e- All-in-One Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Scan CopyFax Solve a problem WebWork with ink cartridges Printer prints slowly Technical information Printer specifications HP supplies and accessories Additional fax setupNetwork setup Printer management tools Get started AccessibilityVisual Mobility Eco-Tips Understand the printer partsFront view Back view Printing supplies area Use the printer control panel Overview of buttons and lightsLabel Name and Description Icon Purpose Control-panel display icons Select the mode Change printer settingsTo select a different mode To change settings for a mode Finding the printer model number HP Digital SolutionsSelect print media Scan to Computer Recommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using mediaHP Photo Value Packs HP Advanced Photo Paper To load an original on the scanner glass Load an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADF Load media Load standard-size mediaTo load media Load media To load envelopes Load Envelopes To load cards and photo paper Load cards and photo paper Load transparencies Load custom-size mediaTo load transparencies To insert a memory card Insert a memory card Clean the scanner glass To clean the scanner glassMaintain the printer Clean the automatic document feeder ADF Clean the exterior To clean the rollers or separator pad Maintain the printer Chapter Turn off the printer Print documents Print Print documents Windows Print brochuresPrint documents Mac OS Print brochures Windows Print brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or Best Print on envelopes Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OS Print photos from a memory device Quality Best or Maximum dpiTo print selected photos To print camera-selected photos using the Dpof standard Print on special and custom-size paperPrint Dpof photos Print borderless documents Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows HP ePrintPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing option Two-sided printing duplexing Scan Scan an originalScan to a computer Scan a larger original A3 or 11x17 inch Scan to a memory cardTouch Start Scan To scan an original from ArcSoft Windows only To scan an original from the printer control panel Scanning documents as editable text Scan using Webscan Scanning documents as editable text Copy documents CopyTo copy documents Copy a large original A3 or 11x17 inch To change copy settings for a single job Change copy settings Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelWindows Send a fax manually from a phone Mac OSTo send a fax manually from an extension phone Send a fax from memory Send a fax using monitor dialing Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Receive a fax manuallyTo receive a fax manually To set backup fax from the printer control panel Set up backup faxOn Error Only Off Reprint received faxes from memory Forward faxes to another number Poll to receive a fax Set the paper size for received faxes Set automatic reduction for incoming faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panel Set up and change speed-dial entries Set up speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to Mac To set up group speed-dial entries Set up and change group speed-dial entriesDelete speed-dial entries To change group speed-dial entries Configure the fax header Change fax settingsSet the answer mode Auto answer Print a list of speed-dial entries Set the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ring To set the number of rings before answering To change the answer ring pattern for distinctive ring Set the dial typeTo set the dial type Touch to select Tone Dialing or Pulse Dialing Set the redial options Touch Fax Setup, and then touch Advanced Fax SetupSet the fax speed To set the redial options Set the fax sound volume Fax and digital phone servicesTo set the fax sound volume Fax over Internet Protocol Print fax confirmation reports Use reports Print fax error reports Clear the fax log Print and view the fax logPrint the details of the last fax transaction Print a Caller ID Report To view the Call History HP Apps Web Marketsplash by HP Information on ink cartridges and the printhead Work with ink cartridges Check the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies To turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers $OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Printer shuts down unexpectedly Solve printing problemsAlignment fails Printer takes a long time to print Envelopes print incorrectly Print troubleshooting Solution 3 Tuck the flaps to avoid paper jams Solution 2 Check the envelope typeBorderless printing Borderless printing produces unexpected results Solution 2 Load paper in the input tray Solution 1 Turn on the printerSolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jamSolution 8 Make sure the print carriage can move freely Solution 10 Restart the printer Printer prints meaningless characters OrderMargins are not printing as expected Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 2 Check the layout of the document Solution 1 Check the margin settingsSolution 3 Load the stack of papers correctly To preview the print layout Blank page came out while printing Solution 4 Try printing with borders Solution 4 Clean the printhead Solution 3 Check the ink levelsSolution 5 Load paper in the input tray Paper is not picked up from the input tray Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settingsSolution 4 Clean the rollers Print quality troubleshooting Solution 5 Check for a paper jamSolution 6 Service the printer Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 3 Check the paper type Solution 5 Check the print settings Solution 6 Align the printheadSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP support Solution 2 Check the ink levels Solution 4 Check the paper typeSolution 5 Clean the printhead Solution 1 Check the paper type Solution 6 Contact HP support Solution 3 Rotate the image Solution 2 Use a higher print quality settingSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settings Solution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality image Vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Printouts have vertical streaks Poor black text Ink streaks on the back of the paper Solution 3 Align the printhead Solution 2 Use TrueType or OpenType fonts Solution 1 Use a lower print quality setting Printhead maintenanceSolution 3 Contact HP support Printer prints slowly To clean the printhead from the control panel Clean the printheadAlign the printhead To align the printhead from the control panel Print quality troubleshooting 115 Ink Levels Good color barsCartridge color Ragged, irregularly streaked, or faded bars Bar colors are not uniform Regular white streaks in the bars Alignment Patterns Large Black Font Text If you see no defects Advanced printhead maintenance To reinstall the printhead Print quality troubleshooting 121 To clean the printhead Print quality troubleshooting 123 To clean the electrical contacts in the printer Advanced ink cartridge maintenance Clean the sensor windows on the ink cartridgesTo clean the sensor window on the ink cartridges To remove the ink cartridges Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Pages are skewing Media is not coming out correctly No copy came out Solve copy problems Copies are blank Documents are missing or fadedSize is reduced Copy defects are apparent Copy quality is poor Printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Copy A3/11x17 animation did not display Part of the document did not scan or text is missing Scan takes too long Text cannot be edited Error messages appearScanned image quality is poor Check the originals Scan defects are apparent Scan A3/11x17 animation did not display Solve fax problemsFax test failed Size is reduced Fax Hardware Test failed Solution Back view of the printer Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 139 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Solve fax problems 143 Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Printer cannot send faxes, but can receive faxes Solution Phone cord that came with my printer is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not print Solve problems using HP Web sites and services Solve problems using HP Web servicesComputer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites Solve photo memory card problemsPrinter cannot read the memory card Printer cannot read photos on the memory card General network troubleshooting Solve wired Ethernet network problems Solve wireless problems Basic wireless troubleshootingAdvanced wireless troubleshooting To check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the networkNetwork Status Check to see if you can access the EWS To access the EWSMake sure the printer is online and ready Solve wireless problems 155 Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Advanced firewall informationPorts are used for the following functions Printing TCP port Photo card upload EWS cannot be opened Solve printer management problems Hardware installation suggestions Troubleshoot installation issuesCheck the printer IP address Hardware tips Check the printer Make sure the ink cartridges are correctly installed HP software installation suggestionsCheck the printhead and ink cartridges Check the computer system Verify installation preliminaries Solve network problemsGeneral network troubleshooting Click Start, then click Printers or Printers and Faxes To reset the printers network settings Problems connecting to a wired networkUnderstand the Printer Status Report Printer Status Report Network Configuration Understand the network configuration Clear paper jams Clear jams To clear a paper jam from the rear door To clear a paper jam in the automatic document feeder ADF Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded Web server specifications Media specificationsUnderstand specifications for supported media Size Media size Envelopes Main tray CardsPhoto media Other media Understand supported media types and weights Location Type WeightSet minimum margins Guidelines for two-sided duplex printing Print resolution Fax specifications Copy specificationsPrinter control panel setting Paper type HP Web site specifications Scan specificationsOperating environment Photo dpi Very Fine dpi Standard dpi Acoustic emission specification Memory card specificationsElectrical requirements Regulatory information Vcci Class B compliance statement for users in Japan FCC statement LED indicator statement Gloss of housing of peripheral devices for GermanyNoise emission statement for Germany Appendix a Regulatory information 185 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Regulatory model number European Union regulatory notice Declaration of Conformity Declaration of conformity Environmental product stewardship program Environmental product stewardship program 191 Power consumption HP Officejet 7500A E910 e-All-in-One Third-party licensesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expat Appendix a Page LICENSE.zlib--zlib LICENSE.sha2-bsd--noscryptoPage Order printing supplies online HP supplies and accessoriesSupplies Ink cartridges HP media Set up faxing parallel phone systems Additional fax setup USA Choose the correct fax setup for your home or office DSL PBX Other equipment or services sharing your fax line Case a Separate fax line no voice calls received To set up the printer with a separate fax line Case B Set up the printer with DSL To set up the printer with DSL To set up the printer with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Example of a parallel splitter Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Example of a parallel splitter Case I Shared voice/fax line with answering machine Set up faxing parallel phone systems 217 Back view of the printer Page Back of the printer Set up faxing parallel phone systems 221 Serial-type fax setup To test fax setup via the printer control panel Test fax setup Change basic network settings Network setupChange advanced network settings View and print network settings View IP settings Set up the printer for wireless communicationChange IP settings Reset network settings Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Test the wireless connectionChange the connection method Data encryption To add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To change the connection method Mac OS Uninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP printer software Windows Printer management toolsHP Utility Mac OS Embedded Web server To open the embedded Web server About cookies How do I? Errors Windows Fax Memory FullPrinter Disconnected Printhead Problem Cartridge ProblemInk Alert Solution 3 Clean the electrical contacts Solution 2 Install the ink cartridges correctlySolution 4 Replace the ink cartridge Paper Mismatch Paper Jam Cartridge cradle cannot movePrinter is out of paper Printer Offline Previously used ink cartridge installed General printer errorDocument failed to print Door or cover open Index Symbols/NumericsPage Page OCR Page Twain Page 246 Page Hewlett-Packard Development Company, L.P