Officejet 7500A
Page
HP Officejet 7500A E910 e- All-in-One
Copyright information
Safety information
Hewlett-Packard Company notices
Acknowledgements
Contents
Fax
Scan
Copy
Work with ink cartridges
Solve a problem
Web
Printer prints slowly
Technical information
Printer specifications
Network setup
HP supplies and accessories
Additional fax setup
Printer management tools
Get started
Accessibility
Visual
Mobility
Front view
Eco-Tips
Understand the printer parts
Back view
Printing supplies area
Label Name and Description
Use the printer control panel
Overview of buttons and lights
Icon Purpose
Control-panel display icons
Select the mode
Change printer settings
To select a different mode
To change settings for a mode
Finding the printer model number
HP Digital Solutions
Select print media
Scan to Computer
Recommended papers for printing and copying
Recommended papers for photo printing
Tips for selecting and using media
HP Photo Value Packs
HP Advanced Photo Paper
To load an original on the scanner glass
Load an original on the scanner glass
To load an original in the document feeder tray
Load an original in the automatic document feeder ADF
To load media
Load media
Load standard-size media
Load media
To load envelopes
Load Envelopes
To load cards and photo paper
Load cards and photo paper
To load transparencies
Load transparencies
Load custom-size media
To insert a memory card
Insert a memory card
Maintain the printer
Clean the scanner glass
To clean the scanner glass
Clean the automatic document feeder ADF
Clean the exterior
To clean the rollers or separator pad
Maintain the printer
Chapter
Turn off the printer
Print documents
Print
Print documents Windows
Print brochures
Print documents Mac OS
Print brochures Windows
Print brochures Mac OS
Print on envelopes
Print on envelopes Windows
Quality Normal or Best
Print on envelopes Mac OS
Print photos
Print photos on photo paper Windows
Print photos on photo paper Mac OS
To print selected photos
Print photos from a memory device
Quality Best or Maximum dpi
Print Dpof photos
To print camera-selected photos using the Dpof standard
Print on special and custom-size paper
Print borderless documents
Set up custom sizes Mac OS
Print on special or custom-size paper Mac OS
Select Manage Custom Sizes in the Paper Size pop-up menu
Print borderless documents Windows
HP ePrint
Print borderless documents Mac OS
Click Print Borderless from the Borderless Printing option
Two-sided printing duplexing
Scan to a computer
Scan
Scan an original
Touch Start Scan
Scan a larger original A3 or 11x17 inch
Scan to a memory card
To scan an original from ArcSoft Windows only
To scan an original from the printer control panel
Scanning documents as editable text
Scan using Webscan
Scanning documents as editable text
Copy documents
Copy
To copy documents
Copy a large original A3 or 11x17 inch
To change copy settings for a single job
Change copy settings
Send a standard fax
Fax
Send a fax
Windows
Send a standard fax from the computer
To send a standard fax from the printer control panel
To send a fax manually from an extension phone
Send a fax manually from a phone
Mac OS
Send a fax from memory
Send a fax using monitor dialing
Schedule a fax to send later
Send a fax to multiple recipients
Send a fax in Error Correction Mode
To receive a fax manually
Receive a fax
Receive a fax manually
To set backup fax from the printer control panel
Set up backup fax
On Error Only Off
Reprint received faxes from memory
Forward faxes to another number
Poll to receive a fax
To set automatic reduction from the printer control panel
Set the paper size for received faxes
Set automatic reduction for incoming faxes
Block unwanted fax numbers
Receive faxes to your computer Fax to PC and Fax to Mac
To set up Fax to Mac Mac OS
To set up Fax to PC Windows
Modify Fax to PC or Fax to Mac settings
To modify settings from the printer’s control panel
Set up and change speed-dial entries
Set up speed-dial entries
To set up speed-dial entries
Turn off Fax to PC or Fax to Mac
To set up group speed-dial entries
Set up and change group speed-dial entries
Delete speed-dial entries
To change group speed-dial entries
Configure the fax header
Change fax settings
Set the answer mode Auto answer
Print a list of speed-dial entries
Set the number of rings before answering
To set the answer mode
Change the answer ring pattern for distinctive ring
To set the number of rings before answering
To change the answer ring pattern for distinctive ring
Set the dial type
To set the dial type
Touch to select Tone Dialing or Pulse Dialing
Set the redial options
Touch Fax Setup, and then touch Advanced Fax Setup
Set the fax speed
To set the redial options
Set the fax sound volume
Fax and digital phone services
To set the fax sound volume
Fax over Internet Protocol
Print fax confirmation reports
Use reports
Print fax error reports
Clear the fax log
Print and view the fax log
Print the details of the last fax transaction
Print a Caller ID Report
To view the Call History
HP Apps
Web
Marketsplash by HP
Information on ink cartridges and the printhead
Work with ink cartridges
Related topics
Check the estimated ink levels
Replace the ink cartridges
To replace the ink cartridges
Replace the ink cartridges
Usage information collection
Store printing supplies
To turn off usage information collection
HP support
Solve a problem
If you have a problem, follow these steps
Before you call
Obtain electronic support
HP support by phone
Phone support period
Telephone support numbers
$OJ«ULH
After the phone support period
General troubleshooting tips and resources
Troubleshooting topics
Printer shuts down unexpectedly
Solve printing problems
Alignment fails
Printer takes a long time to print
Envelopes print incorrectly
Print troubleshooting
Solution 3 Tuck the flaps to avoid paper jams
Solution 2 Check the envelope type
Borderless printing
Borderless printing produces unexpected results
Solution 2 Load paper in the input tray
Solution 1 Turn on the printer
Solution 3 Select the correct printer
Solution 4 Check the printer driver status
Solution 8 Make sure the print carriage can move freely
Solution 6 Remove all cancelled print jobs from the queue
Solution 7 Clear the paper jam
Solution 10 Restart the printer
Margins are not printing as expected
Printer prints meaningless characters
Order
Solution 2 Verify the paper size setting
To check your margin settings
Solution 3 Load the stack of paper correctly
Text or graphics are cut off at the edge
Solution 2 Check the layout of the document
Solution 1 Check the margin settings
Solution 3 Load the stack of papers correctly
To preview the print layout
Blank page came out while printing
Solution 4 Try printing with borders
Solution 4 Clean the printhead
Solution 3 Check the ink levels
Solution 5 Load paper in the input tray
Paper is not picked up from the input tray
Solution 4 Clean the rollers
Solution 2 Make sure the paper is loaded correctly
Solution 3 Check the print settings
Solution 6 Service the printer
Print quality troubleshooting
Solution 5 Check for a paper jam
Wrong, inaccurate, or bleeding colors
Solution 2 Check the paper loaded in the input tray
Solution 4 Check the ink levels
Solution 3 Check the paper type
Solution 7 Clean the printhead
Solution 5 Check the print settings
Solution 6 Align the printhead
Ink is not filling the text or graphics completely
Solution 8 Contact HP support
Solution 5 Clean the printhead
Solution 2 Check the ink levels
Solution 4 Check the paper type
Solution 1 Check the paper type
Solution 6 Contact HP support
Solution 3 Rotate the image
Solution 2 Use a higher print quality setting
Solution 1 Make sure the paper is loaded correctly
Solution 2 Check your print settings
Solution 4 Align the printhead
Printouts are faded or have dull colors
Solution 1 Check the print settings
Solution 2 Check the paper type
Printouts seem blurry or fuzzy
Solution 5 Contact HP support
Solution 3 Print the image in a smaller size
Solution 2 Use a higher quality image
Vertical streaks
Solution 2 Make sure only one type of paper is loaded
Printouts are slanted or skewed
Printouts have vertical streaks
Poor black text
Ink streaks on the back of the paper
Solution 3 Align the printhead
Solution 2 Use TrueType or OpenType fonts
Solution 1 Use a lower print quality setting
Printhead maintenance
Solution 3 Contact HP support
Printer prints slowly
To clean the printhead from the control panel
Clean the printhead
Align the printhead
To align the printhead from the control panel
Print quality troubleshooting 115
Cartridge color
Ink Levels
Good color bars
Ragged, irregularly streaked, or faded bars
Bar colors are not uniform
Regular white streaks in the bars
Alignment Patterns
Large Black Font Text
If you see no defects
Advanced printhead maintenance To reinstall the printhead
Print quality troubleshooting 121
To clean the printhead
Print quality troubleshooting 123
To clean the electrical contacts in the printer
To clean the sensor window on the ink cartridges
Advanced ink cartridge maintenance
Clean the sensor windows on the ink cartridges
To remove the ink cartridges
Media is not picked up from a tray
Solve paper-feed problems
Media is not supported for the printer or tray
Pages are skewing
Media is not coming out correctly
No copy came out
Solve copy problems
Size is reduced
Copies are blank
Documents are missing or faded
Copy defects are apparent
Copy quality is poor
Printer prints half a page, then ejects the paper
Solve scan problems
Paper mismatch
Copy A3/11x17 animation did not display
Part of the document did not scan or text is missing
Scan takes too long
Text cannot be edited
Error messages appear
Scanned image quality is poor
Check the originals
Scan defects are apparent
Scan A3/11x17 animation did not display
Solve fax problems
Fax test failed
Size is reduced
Fax Hardware Test failed Solution
Back view of the printer
Phone Cord Connected to Correct Port on Fax test failed
Solve fax problems 139
Dial Tone Detection test failed Solution
Display always shows Phone Off Hook
Fax Line Condition test failed Solution
Printer is having problems sending and receiving faxes
Solve fax problems 143
Printer is having problems sending a manual fax Solution
Printer cannot receive faxes, but can send faxes Solution
Printer cannot send faxes, but can receive faxes Solution
Phone cord that came with my printer is not long enough
Fax tones are recorded on my answering machine Solution
To extend your phone cord
Color faxes do not print
Computer cannot receive faxes Fax to PC and Fax to Mac
Solve problems using HP Web sites and services
Solve problems using HP Web services
Solve problems using HP Web sites
Solve photo memory card problems
Printer cannot read the memory card
Printer cannot read photos on the memory card
General network troubleshooting
Solve wired Ethernet network problems
Advanced wireless troubleshooting
Solve wireless problems
Basic wireless troubleshooting
To check a wireless connection
Network Status
Make sure that the printer is connected to your network
Make sure the printer is on the network
Make sure the printer is online and ready
Check to see if you can access the EWS
To access the EWS
Solve wireless problems 155
Add hardware addresses to a wireless access point WAP
Configure your firewall to work with printers
Incoming UDP ports 137, 138, 161
Advanced firewall information
Ports are used for the following functions Printing
TCP port Photo card upload
EWS cannot be opened
Solve printer management problems
Hardware installation suggestions
Troubleshoot installation issues
Check the printer IP address
Hardware tips Check the printer
Make sure the ink cartridges are correctly installed
HP software installation suggestions
Check the printhead and ink cartridges
Check the computer system
Verify installation preliminaries
Solve network problems
General network troubleshooting
Click Start, then click Printers or Printers and Faxes
To reset the printers network settings
Problems connecting to a wired network
Understand the Printer Status Report
Printer Status Report
Network Configuration
Understand the network configuration
Clear paper jams
Clear jams
To clear a paper jam from the rear door
To clear a paper jam in the automatic document feeder ADF
Avoid paper jams
Technical information
Warranty information
HP product Duration of limited warranty
Hewlett-Packard limited warranty statement
Ink cartridge warranty information
Printer features and capacities
Printer specifications
Physical specifications
System requirements
Processor and memory specifications
Network protocol specifications
Understand specifications for supported media
Embedded Web server specifications
Media specifications
Size
Photo media
Media size Envelopes Main tray
Cards
Other media
Set minimum margins
Understand supported media types and weights Location Type
Weight
Guidelines for two-sided duplex printing
Print resolution
Fax specifications
Copy specifications
Printer control panel setting
Paper type
HP Web site specifications
Scan specifications
Operating environment
Photo dpi Very Fine dpi Standard dpi
Electrical requirements
Acoustic emission specification
Memory card specifications
Regulatory information
Vcci Class B compliance statement for users in Japan
FCC statement
Noise emission statement for Germany
LED indicator statement
Gloss of housing of peripheral devices for Germany
Appendix a
Regulatory information 185
Regulatory information for wireless products
Australia wired fax statement
Exposure to radio frequency radiation
Regulatory model number
European Union regulatory notice
Declaration of Conformity
Declaration of conformity
Environmental product stewardship program
Environmental product stewardship program 191
Power consumption
HP Officejet 7500A E910 e-All-in-One
Third-party licenses
LICENSE.aes-pubdom--crypto
LICENSE.expat-mit--expat
Appendix a
Page
LICENSE.zlib--zlib
LICENSE.sha2-bsd--noscrypto
Page
Order printing supplies online
HP supplies and accessories
Supplies
Ink cartridges
HP media
Set up faxing parallel phone systems
Additional fax setup
USA
Choose the correct fax setup for your home or office
DSL PBX
Other equipment or services sharing your fax line
Case a Separate fax line no voice calls received
To set up the printer with a separate fax line
Case B Set up the printer with DSL
To set up the printer with DSL
To set up the printer with a distinctive ring service
Case D Fax with a distinctive ring service on the same line
Case E Shared voice/fax line
To set up the printer with a shared voice/fax line
Case F Shared voice/fax line with voice mail
To set up the printer with voice mail
Set up the printer with a computer dial-up modem
To set up the printer with a computer dial-up modem
Example of a parallel splitter
Set up the printer with a computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
To set up the printer with a computer DSL/ADSL modem
Case H Shared voice/fax line with computer modem
Back view of the printer
Shared voice/fax with computer DSL/ADSL modem
Example of a parallel splitter
Case I Shared voice/fax line with answering machine
Set up faxing parallel phone systems 217
Back view of the printer
Page
Back of the printer
Set up faxing parallel phone systems 221
Serial-type fax setup
To test fax setup via the printer control panel
Test fax setup
Change basic network settings
Network setup
Change advanced network settings
View and print network settings
View IP settings
Set up the printer for wireless communication
Change IP settings
Reset network settings
Network name Ssid
Understand 802.11 wireless network settings
Communication mode
Security settings
Test the wireless connection
Change the connection method
Data encryption
To add hardware addresses to a WAP
Guidelines for ensuring wireless network security
Other guidelines
To change the connection method Mac OS
To uninstall from a Windows computer, method
Uninstall and reinstall the HP software
Guidelines for reducing interference on a wireless network
To uninstall from a Macintosh computer, method
HP printer software Windows
Printer management tools
HP Utility Mac OS
Embedded Web server
To open the embedded Web server
About cookies
How do I?
Printer Disconnected
Errors Windows
Fax Memory Full
Ink Alert
Printhead Problem
Cartridge Problem
Solution 3 Clean the electrical contacts
Solution 2 Install the ink cartridges correctly
Solution 4 Replace the ink cartridge
Paper Mismatch
Paper Jam
Cartridge cradle cannot move
Printer is out of paper
Printer Offline
Previously used ink cartridge installed
General printer error
Document failed to print
Door or cover open
Index
Symbols/Numerics
Page
Page
OCR
Page
Twain
Page
246
Page
Hewlett-Packard Development Company, L.P
NOTE: Many of the steps below require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site (www.hp.com/support).