3.Do one of the following, depending on the printer status:
a. If the printer is Offline,
4.Try using the printer over the network.
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the printer, and then click Print Queue.
3.If Jobs Stopped appears in the dialog box, click Start Jobs.
If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering. If you still cannot use the printer over the network, continue to the next section for additional troubleshooting help.
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)
If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default.
1.On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then
2.Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly:
a.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark.
3.
NOTE: If there is more than one icon in the folder for the printer,
Step 6: Make sure the HP Network Devices Support service is running (Windows only)
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.On the computer desktop,
3.
Solve wireless problems | 155 |