Problem

Sample

Cause

Solution

 

 

 

 

 

 

 

 

 

The printed page contains

 

 

 

 

 

 

The roller or media feed guide

Clean any dirty components.

wrinkles or creases.

 

 

 

 

 

 

is dirty.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A feed roller is deformed or

Replace any deformed or

 

 

 

 

 

 

 

has deteriorated.

deteriorated rollers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The paper feed guide is

Replace the paper-feed-guide unit.

 

 

 

 

 

 

 

damaged.

 

 

 

 

 

 

 

 

 

 

The front of the page is dirty.

 

 

 

 

 

 

The photosensitive drum is

Replace the print cartridge.

 

 

 

 

 

 

 

 

 

 

 

 

 

dirty.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fuser roller or pressure

Execute a Pressure roller clean

 

 

 

 

 

 

 

roller is dirty.

mode. If the dirt does not come off,

 

 

 

 

 

 

 

 

replace the fuser. See Fuser

 

 

 

 

 

 

 

 

on page 85.

 

 

 

 

 

 

 

 

NOTE: Cleaning the fuser with HP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

tough paper provides better results

 

 

 

 

 

 

 

 

than with plain paper. You might

 

 

 

 

 

 

 

 

need to execute the cleaning

 

 

 

 

 

 

 

 

process several times to remove all

 

 

 

 

 

 

 

 

contaminates on the fuser.

 

 

 

 

 

 

 

 

 

Repetitive horizontal lines

 

 

 

 

 

 

 

See repetitive image defect ruler.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clean the indicated roller. If the

 

 

 

 

 

 

 

 

contaminate does not come off,

 

 

 

 

 

 

 

 

replace appropriate roller or

 

 

 

 

 

 

 

 

assembly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pages have flecks of toner

Pages have one or more skewed color planes (can appear on the right or left side of the page)

Execute a cleaning page to clean the contaminate off the fuser. The cleaning page may need to be run several time to clean the fuser. Do not replace the fuser.

NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser.

Remove, and then reinstall the print cartridge associated with the defect.

ENWW

Solve image-quality problems 415

Page 447
Image 447
HP CP4525DN Laser CC494A#ABA manual Execute a Pressure roller clean