Table 3-14Control-panel messages (continued)

Description

Recommended action

 

 

 

 

50.9 FUSER ERROR

High fuser temperature.

Reinstall the fuser. Check the connector J50

 

 

between the fuser and the product. If either is

 

 

damaged, replace the connector or fuser.

 

 

See Fuser on page 85.

 

 

If the error persists, replace the low-voltage

 

 

power supply. See Low-voltage power supply

 

 

(LVPS) on page 157.

 

 

 

50.X FUSER ERROR

A fuser error has occurred.

Make sure you have the correct fuser. Re-

 

 

seat the fuser. Turn the product off, and then

 

 

turn the product on.

 

 

 

51.XY ERROR

A product error has occurred.

Turn the product off, and then turn the

To continue turn off then on

51.20 ERROR: black laser error

product on.

 

 

51.21 ERROR: cyan laser error

 

 

51.22 ERROR: magenta laser error

 

 

51.23 ERROR: yellow laser error

 

 

 

 

52.XY ERROR

A product error has occurred.

52.00 ERROR: If the laser/scanner

To continue turn off then on

52.00 ERROR: Scanner startup error

assembly (Y/M) does not start up,

reconnect connector J71 on the laser

 

52.20 ERROR: Scanner rotation error

driver PCA and connector J112 on the

 

DC controller PCA. If the laser/scanner

 

 

assembly (C/Bk) does not start up,

 

 

reconnect connector J72 on the laser

 

 

driver PCA and connector J112 on the

 

 

DC controller PCA. If the message

 

 

persists, replace the appropriate laser/

 

 

scanner assembly. See Laser/scanner

 

 

assembly (Y/M) on page 186 or Laser/

 

 

scanner assembly (C/Bk) on page 190.

 

 

52.20 ERROR: If the laser/scanner

 

 

assembly (Y/M) does not rotate,

 

 

reconnect connector J71 on the laser

 

 

driver PCA and connector J112 on the

 

 

DC controller PCA. If the laser/scanner

 

 

assembly (C/Bk) does not rotate,

 

 

reconnect connector J72 on the laser

 

 

driver PCA and connector J112 on the

 

 

DC controller PCA. If the message

 

 

persists, replace the appropriate laser/

 

 

scanner assembly. See Laser/scanner

 

 

assembly (Y/M) on page 186 or Laser/

 

 

scanner assembly (C/Bk) on page 190.

 

 

 

54.XX ERROR

Error requires that the product be turned off

Turn the product off, and then turn the

To continue turn off then on

then on.

product on.

 

 

 

 

 

55.XX.YY DC CONTROLLER ERROR

The print engine is not communicating with

Turn the product off, and then turn the

To continue turn off then on

the formatter (XX = 01; DC controller memory

product on.

error).

If the error persists, replace the DC controller

 

 

 

 

PCA. See DC controller PCA only

 

 

on page 155.

 

 

 

350 Chapter 3 Solve problems

ENWW

Page 382
Image 382
HP CP4525DN Laser CC494A#ABA manual XY Error, XX Error, 55.XX.YY DC Controller Error