Contacting HP | HP Performance Optimized Data Center (POD) 20cp

Contacting HP

Before you contact HP

Be sure to have the following information available before you call HP:

•Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.hp.com/go/OAlog).

•Technical support registration number (if applicable)

•Product serial number

•Product model name and number

•Product identification number

•Applicable error messages

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

•To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

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HP Performance Optimized Data Center (POD) 20cp manual Contacting HP, Before you contact HP, HP contact information

Contents

Abstract Page Contents Contacting HP Illustrated parts catalog Structural component identification Life safety component identification Component Description Electrical power component identification Front view shown Component Description Accessed only by authorized personnel Electrical safety label Description Control cabinet component identification HP POD 20c racks Aisle clearancesCold aisle clearance Replaceable components for China models Hot aisle clearance Spare part number Description Installation considerations Optional Fire suppression system Overview Removal and replacement procedures ButtonsEPO button Removing the EPO button DIN rail components Control relay moduleRemoving the control relay module Differential pressure sensor Replacing the control relay module Removing the differential pressure sensor Replacing the differential pressure sensor Door position devices Magnetic contactsRemoving the magnetic contacts Replacing the magnetic contacts Electrical Busway drop boxRemoving the busway drop box Removal and replacement procedures Replacing the busway drop box Fans IT cooling fan Removing the IT cooling fan Ventilation fan Replacing the IT cooling fan Removing the Rittal SK 3326 ventilation fan Replacing the Rittal SK 3326 ventilation fan Filters Heat exchanger air filtersRemoving the heat exchanger air filter Replacing the heat exchanger air filter Vesda filter Removing the Vesda filter Rittal SK 3326 ventilation fan filter Replacing the Vesda filter Removing the Rittal SK 3326 ventilation fan filter Replacing the Rittal SK 3326 ventilation fan filter Indicators ECS touchscreen and EPO indicators Removing the ECS EPO LED indicators Replacing the ECS EPO LED indicators Lights LED lightRemoving the LED light Replacing the LED light Sensors Heat exchanger condensate drain pan sensorsRemoving the drain pan sensor Chilled water supply and return header drain pan sensors Replacing the drain pan sensor Humidistat Removing the humidistat Replacing the humidistat Humidity sensor Removing the humidity sensor Replacing the humidity sensor Chilled water system temperature sensor Removing temperature sensor from the chilled water system Chilled water temperature sensor internal components Replacing the temperature sensor in the chilled water system Replace the chilled water temperature sensor circuit board Removal and replacement procedures Temperature sensor cold aisle Removing the cold aisle temperature sensorReplacing the cold aisle temperature sensor Temperature sensors hot aisle Removing the hot aisle temperature sensor Replacing the hot aisle temperature sensor Fluid system componentsChilled water supply and return header pressure sensors You need a wrench to remove and replace the pressure sensors Chilled water flow sensor Removing the chilled water flow sensorReplacing the chilled water flow sensor Chilled water system temperature sensor Chilled water temperature sensor internal components Replace the chilled water temperature sensor circuit board Heat exchanger Humidifier Removing the humidifier Removal and replacement procedures Replacing the humidifier Removal and replacement procedures Humidistat if installed Replacing the humidistat Valves External chilled water isolation valveRemoving the external chilled water isolation valve External pressure gauge isolation valve Replacing the external chilled water isolation valveRemoving the external pressure gauge isolation valve Replacing the external pressure gauge isolation valve Periodic maintenance Periodic maintenance overviewQualified personnel Cooling system Leak detection Leak isolation Humidifier if installed ECS POD Shut Down Required Fire alarm and suppression system HP POD 20c structure Life safety EPO Functional Test Access control Third-party components Specifications General HP POD 20c specificationsElectrical specifications Rack specifications Environmental specificationsWater specifications Thermal and air flow performance Optional features specifications Contacting HP Before you contact HPHP contact information Safety and NEC compliance Regulatory informationHP POD 20c regulatory compliance Regulatory requirements for Exit signs With Council, Inc Regulatory information Glossary Branch circuit SOW Documentation feedback Index HP POD 20c structure Temperature sensors, cold aisle