Contents
Solve printing problems ........................................................................................................
189
The device shuts down unexpectedly .............................................................................
190
Error message appears on control-panel display ............................................................
The device is not responding (nothing prints) .................................................................
Device takes a long time to print .....................................................................................
191
Placement of the text or graphics is wrong .....................................................................
The device prints half a page, then ejects the paper ......................................................
192
Poor print quality and unexpected printouts ..........................................................................
General print quality troubleshooting ..............................................................................
193
Meaningless characters print ..........................................................................................
Ink is smearing ................................................................................................................
194
Ink is not filling the text or graphics completely ...............................................................
Output is faded or dull colored ........................................................................................
Colors are printing as black and white ............................................................................
195
Wrong colors are printing ................................................................................................
Printout shows bleeding colors .......................................................................................
The printout has a horizontal band of distortion near the bottom of a borderless print ...
Colors do not line up properly .........................................................................................
196
Text or graphics are streaked .........................................................................................
Something on the page is missing or incorrect ...............................................................
Solve paper-feed problems ...................................................................................................
Solve copy problems ............................................................................................................
198
No copy came out ...........................................................................................................
Copies are blank .............................................................................................................
Documents are missing or faded ....................................................................................
199
Size is reduced ...............................................................................................................
Copy quality is poor ........................................................................................................
Copy defects are apparent .............................................................................................
200
Error messages appear ..................................................................................................
Solve scan problems ............................................................................................................
Scanner did nothing ........................................................................................................
201
Scan takes too long ........................................................................................................
Part of the document did not scan or text is missing .......................................................
202
Text cannot be edited .....................................................................................................
203
Scanned image quality is poor ........................................................................................
Scan defects are apparent ..............................................................................................
204
Solve fax problems ...............................................................................................................
205
The fax test failed ...........................................................................................................
Solve HP Digital Solutions problems ....................................................................................
219
Solving HP Direct Digital Filing problems .......................................................................
Common problems ...................................................................................................
Unable to scan to network folder ..............................................................................
220
Unable to scan to e-mail ...........................................................................................
Solving HP Digital Fax problems ....................................................................................
222
Solve network problems .......................................................................................................
223
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