Contents

 

Solve printing problems ........................................................................................................

189

The device shuts down unexpectedly .............................................................................

190

Error message appears on control-panel display ............................................................

190

The device is not responding (nothing prints) .................................................................

190

Device takes a long time to print .....................................................................................

191

Placement of the text or graphics is wrong .....................................................................

191

The device prints half a page, then ejects the paper ......................................................

192

Poor print quality and unexpected printouts ..........................................................................

192

General print quality troubleshooting ..............................................................................

193

Meaningless characters print ..........................................................................................

193

Ink is smearing ................................................................................................................

194

Ink is not filling the text or graphics completely ...............................................................

194

Output is faded or dull colored ........................................................................................

194

Colors are printing as black and white ............................................................................

195

Wrong colors are printing ................................................................................................

195

Printout shows bleeding colors .......................................................................................

195

The printout has a horizontal band of distortion near the bottom of a borderless print ...

195

Colors do not line up properly .........................................................................................

196

Text or graphics are streaked .........................................................................................

196

Something on the page is missing or incorrect ...............................................................

196

Solve paper-feed problems ...................................................................................................

196

Solve copy problems ............................................................................................................

198

No copy came out ...........................................................................................................

198

Copies are blank .............................................................................................................

198

Documents are missing or faded ....................................................................................

199

Size is reduced ...............................................................................................................

199

Copy quality is poor ........................................................................................................

199

Copy defects are apparent .............................................................................................

199

The device prints half a page, then ejects the paper ......................................................

200

Error messages appear ..................................................................................................

200

Solve scan problems ............................................................................................................

200

Scanner did nothing ........................................................................................................

201

Scan takes too long ........................................................................................................

201

Part of the document did not scan or text is missing .......................................................

202

Text cannot be edited .....................................................................................................

202

Error messages appear ..................................................................................................

203

Scanned image quality is poor ........................................................................................

203

Scan defects are apparent ..............................................................................................

204

Solve fax problems ...............................................................................................................

205

The fax test failed ...........................................................................................................

205

Solve HP Digital Solutions problems ....................................................................................

219

Solving HP Direct Digital Filing problems .......................................................................

219

Common problems ...................................................................................................

219

Unable to scan to network folder ..............................................................................

220

Unable to scan to e-mail ...........................................................................................

220

Solving HP Digital Fax problems ....................................................................................

222

Solve network problems .......................................................................................................

223

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