Chapter 11

The software encounters HTTP errors during the setup process (Windows)

If you encounter any HTTP errors while using the Windows wizard, visit www.hp.com/ support for an explanation of these errors.

Unable to scan to network folder

NOTE: HP Direct Digital Filing does not support Active Directory

The computer where the network folder is located is turned off

Make sure the computer where the network folder is stored is turned on and connected to the network.

The network folder has not been set up correctly

•Make sure the folder is created on the server. For more information, see the documentation available for your operating system.

•Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system.

•Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system.

•Make sure the folder name is entered in the correct format in the HP Direct Digital Filing Setup Wizard or HP Setup Assistant. For more information, see the information in the wizard or the setup assistant.

•Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant.

The disk is full

Make sure the server containing the network folder has sufficient free disk space.

The HP Officejet Pro device cannot create a unique filename using the assigned prefix and suffix

The HP Officejet Pro device can create up to 9,999 files using the same prefix and suffix. If you have scanned many files to a folder, change the prefix.

The filename prefix has not been set up correctly

Make sure the folder name and filename uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system.

Unable to scan to e-mail

The e-mail profile has not been set up correctly

Make sure the valid outgoing SMTP server settings have been specified in the HP Direct Digital Filing Setup Wizard or HP Setup Assistant. For more information about

220 Maintain and troubleshoot