Chapter Maintain and troubleshoot | HP Pro 8500 8500 instruction

Chapter 11

242 Maintain and troubleshoot

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HP Pro 8500 8500, Pro 8500 CB025A#B1H, Sender Flow 8500 L2719ABGJ manual Chapter Maintain and troubleshoot

Contents

Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents HP Digital Solutions some models only PrintScan Work with memory devices Fax Configure and manage Copy Use device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Support and warranty Device specificationsRegulatory information 275 Get started Find other resources for the productResource Description Location Resource Description Windows Accessibility Finding the device model numberUnderstand the device parts Front view Printing supplies area Back view Control panel Control-panel buttons and lights Color displayLabel Control-panel buttons and lights Two-line display Label Color display Icon Two-line display Connection information Turn off the deviceEco-Tips Description Recommended Chapter Install Tray Install the accessoriesInstall the duplexer To install the duplexer To turn on accessories on Macintosh computers Turn on accessories in the print driverTo turn on accessories on Windows computers Mac OS X Use the device Use device control-panel menus Critical error messages Change device settingsError messages Device control-panel message types Text and symbols Type numbers and text on the control-panel keypad To erase a letter, number, or symbol Type text using the visual keyboard some models onlyTo enter a space, pause, or symbol To enter text by using the visual keyboard Available when entering Available symbols for dialing fax numbers some models onlyAvailable Description symbols Use the HP software Use the HP productivity software To open the HP Photosmart Software on a Windows computer To open the HP Document Manager Load the originalsLoad an original in the automatic document feeder ADF To load an original in the document feeder tray Select print media Load an original on the scanner glassTo load an original on the scanner glass Recommended papers for printing and copying Tips for selecting and using print media For the best results, observe the following guidelines Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Index card 76.2 x 127 mm 3 x Inches Photo media Other media Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Capacity Lb index Tray Type Weight Capacity Cards Up to 200 g/mSet minimum margins Media Left Right Top Bottom Margin Load media To load Tray 1 main tray Load media To load Tray Configure trays Want toFollow these steps To print on special or custom-sized media Windows To configure the traysPrint on special and custom-sized media To set a custom media size To print a borderless document Windows Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Open the Paper Type/Quality panel Change print settings To change the settingsPrint Print on both sides duplexing Change default settings for all future jobs WindowsChange settings Mac OS Guidelines for printing on both sides of a To print automatically on both sides of a page Windows Print a WebPerform duplexing To print automatically on both sides of a page Mac OS Cancel a print job To print a WebLandscape Scan Scan an original Scan an original to a memory device Scan an original to a computer direct connectionScan an original to a computer network connection Press Start Scan Scan from a TWAIN-compliant program Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Scan from a WIA-compliant program Edit a scanned original Change scan settingsTo change scan settings Edit a scanned photo or graphic Cancel a scan job Chapter Scan HP Direct Digital Filing HP Digital Solutions some models onlyWhat are HP Digital Solutions? HP Digital Fax Network address for the folder Username and password for the network if necessaryRequirements Windows shared folder or an SMB Shared Folder Mac OS X only Setting up the HP Digital Solutions HP Direct Digital Filing Click Settings Set Up Scan to Network FolderTo set up Scan to Network Folder on a Windows computer To set up Scan to Network Folder on a Macintosh computer Set up outgoing e-mail profile Set Up Scan to E-mailSet up Scan to Network Folder from the embedded Web server Use HP Scan to Network Folder Set up Scan to E-mail on a Windows computer Set up Scan to E-mail on a Macintosh computer Set up Scan to E-mail using the embedded Web server Use Scan to E-mailEntry is added to the Outgoing E-mail Profile List Set Up HP Digital Fax Set up HP Digital Fax on a Windows computerSet up HP Digital Fax on a Macintosh computer Using HP Digital Fax Set up HP Digital Fax from the embedded Web server Chapter HP Digital Solutions some models only Work with memory devices Insert a memory card Connect a digital camera To insert a memory card Connect a digital camera Connect a storage device To print camera-selected photos using the Dpof standard Print Dpof photosView photos View photos color display models only View photos using your computerPrint photos from the control panel Print selected photos Print an index sheet from the device control panel Print passport photos color display models only For color display models a. Press Save Save photos to your computerTo save photos For two-line display models Fax Send a fax Send a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color Press Start FAX Black again Send a fax from memoryPress Start FAX Black To send a fax from memory Send a fax to multiple recipients To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the device control panel Send a color original fax Change the fax resolution and Lighter / Darker settingsSend a fax to multiple recipients using group speed dial To send a color original fax from the device control panel Change the fax resolution To change the resolution from the device control panel Send a fax in Error Correction Mode To change the ECM setting from the device control panel Receive a faxReceive a fax manually To receive a fax manually Set up backup fax receptionOn Error Only Turn off Auto Answer To reprint faxes in memory from the control panel To set backup fax reception from the device control panelReprint received faxes from memory Select Tools, and then select Reprint Faxes in Memory Poll to receive a fax Forward faxes to another numberTo forward faxes from the device control panel Set automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeSet the paper size for received faxes Block junk fax numbers Add numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID list To remove numbers from the list of junk fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list View a list of blocked fax numbers Fax to Pc and Fax to Mac requirements To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard Activate Fax to PC and Fax to Mac To modify settings from the device control panel To set up Fax to MacModify Fax to PC or Fax to Mac settings Select the Fax to PC Settings tab Change fax settings Configure the fax header Set the number of rings before answering Set the answer mode Auto answerSelect Basic Fax Setup, and then select Rings to Answer To set or change the fax header via the embedded Web server Select Advance Fax Setup, and then select Distinctive Ring Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial typeSet the redial options To set the fax speed from the device control panel Select Advanced Fax Setup, and then select Fax SpeedSet the fax speed To set the fax speed via the embedded Web server Set up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet the fax sound volume To set the fax sound volume via the device control panel Set up a speed-dial group Print and view a list of speed-dial entries Test fax setup To test fax setup via the device control panelFax over Internet Protocol FoIP Use reports Print fax confirmation reports To enable fax confirmation via the device control panelTo enable fax confirmation via the embedded Web server Select Print Report, and then Fax Confirmation To view the fax log from the HP Solution Center software Print fax error reportsPress Print Report, and then select Fax Error Report Print and view the fax log Clear the fax log Print the details of the last fax transactionPrint a Caller ID History Report Cancel a fax To cancel a faxTo cancel a number you are dialing Chapter 106 Fax Copy Make copies from the device control panelTo make a copy from the device control panel Set the number of copies Change the copy settingsTo save the current settings as defaults for future jobs Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paper Press Reduce/Enlarge Enhance light areas of your copy Adjust the lightness and darkness of your copyCrop an original color display models only To crop an image from the control panel Press Start Copy Color Collate a copy jobApply Margin Shift to a Copy Job To collate copies from the control panel color display To apply margin shift from the control panel color display Cancel a copy jobTwo-sided copy jobs Copy option Description Windows Configure and manageManage the device Mac OS Monitor the device Administer the device Use device management tools Open the Toolbox Tabs ContentsUse the Toolbox Windows Toolbox tabs Network Toolbox To open the Network ToolboxUtilities Use the HP Solution Center Windows Use the Embedded Web server Pages/buttons Contents To open the embedded Web server Use the HP Device Manager Mac OS Use the HP Printer Utility Mac OSTo open the HP Device Manager on a Macintosh computer Understand the self-test report HP Printer Utility panels Information and Support panel Understand the network configuration Network Configuration Modify wireless settings Configure network optionsChange basic network settings View and print network settings Select Advanced Setup, then select Link Speed Change advanced network settingsTurn the wireless radio on and off Set link speed To change IP settings Set up faxing for the deviceTo view IP settings IP Address Subnet Mask Default Gateway Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Other equipment or services sharing your fax line Case a Separate fax line no voice calls received Back view of the device To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Turn off the Auto Answer setting Run a fax test Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the device Network connection Share the device on a locally shared networkTo share the device Locally shared device Server connection Install the device on a network Install the device software on client computers Install the device in a pure IPv6 network environment To install the printer driver on Windows XPSelect Network Printer or Network Printer Server To install the printer driver on Windows Vista Configure the device Mac OSInstall the software for network or direct connection To install the software for a direct connection Share the device on a locally shared network To share the device among computers running Mac OS Understand 802.11 wireless network settings Network name Ssid Communication mode Security settingsData encryption To set up wireless communication using the installer Mac OS Select Wireless Setup Wizard On the General tab, click View Wireless Devices To turn off wireless communicationConfigure your firewall to work with HP devices Method Change the connection method Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Press Add a Device Guidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines Set up the device for Bluetooth communication To find out the address of the device a. Select SetupA909 Series Connect the device with Bluetooth Connecting the device with Bluetooth on WindowsTo install and print using the Microsoft stack To install and print using Bluetooth for Mac OS To install and print using the Widcomm/Broadcom stackConnect the device with Bluetooth on Mac OS Open the Printer Setup Utility Set Bluetooth security for the device Use a passkey to authenticate Bluetooth devices To uninstall from a Windows computer, method Uninstall and reinstall the softwareReset Bluetooth settings via the embedded Web server To set the device to be not visible from the control panel Uninstall and reinstall the software 173 To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Replace the ink cartridges Maintain the printheads To replace the ink cartridges To print the print quality diagnostic To check printhead health Chapter To align the printheads To calibrate the linefeed To clean the printheads To clean the printhead contacts manually Maintain the printheads 181 To replace the printheads Maintain the printheads 183 Store ink cartridges Clean the deviceStore printing supplies Store printheads Clean the scanner glass Clean the exteriorTo clean the scanner glass Clean the automatic document feeder To clean the rollers or separator pad Clean the device 187 General troubleshooting tips and resources Solve printing problems Troubleshooting topics Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Placement of the text or graphics is wrong Device takes a long time to print Poor print quality and unexpected printouts Device prints half a page, then ejects the paper General print quality troubleshooting Meaningless characters print Ink is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printing Use a higher print quality settingColors are printing as black and white Printout shows bleeding colors Text or graphics are streaked Solve paper-feed problemsColors do not line up properly Something on the page is missing or incorrect Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked up Solve copy problems No copy came outCopies are blank Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparent Solve scan problems Error messages appear Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be editedCheck the originals Reload document and then restart job Image quality is better when printedScanned image quality is poor Original is a second-generation photo or picture Take steps to improve the scan quality Scan defects are apparentGraphics look different from the original Blank pages Solve fax problems Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Computer cannot receive faxes Fax to PC or Fax to Mac Sent faxes are blank or have vertical lines Received faxes are blank or have vertical lines Solve HP Digital Solutions problems Solving HP Direct Digital Filing problemsServer name cannot be found or resolved Network folder has not been set up correctly Filename prefix has not been set up correctlyDisk is full Sending large e-mail messages Incorrect date and time on e-mail messages Solving HP Digital Fax problems Error conditions are interfering with HP Digital FaxInternal memory is full Solve network problems General network troubleshootingIncorrect date and time on faxes Problems connecting to a wired network Windows Solve wireless problemsBasic wireless troubleshooting Make sure the wireless 802.11 light is turned on Advanced wireless troubleshooting Restart components of the wireless networkRun the Wireless Network Test Mac OS Make sure that the HP device is connected to your network Check to see if you can access the embedded Web server EWSTo access the EWS Make sure the HP device is on the network Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Device cannot read the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Check the memory card Solve device management problems Device cannot read photos on the memory cardCheck the memory card slot Troubleshoot installation issues Embedded Web server cannot be opened Check the computer system Hardware installation suggestionsCheck the hardware connections Check the device to ensure the following Clear jams Software installation suggestionsVerify installation preliminaries Check or perform the following Clear paper jams To clear a jam Chapter Errors Windows Avoid paper jamsTo clear a paper jam in the automatic document feeder Incompatible Printhead Printhead problemPrintheads Missing Fax Memory Full Paper Mismatch Cartridge ProblemReplace Cartridges Soon Cartridge cradle cannot move Incompatible Cartridges Paper JamPrinter is out of paper Printer Offline General printer error Printer PausedDocument failed to print Chapter Maintain and troubleshoot HP supplies and accessories AccessoriesOrder printing supplies online Supplies Ink cartridges and printheads HP media Appendix a HP supplies and accessories Support and warranty Obtain electronic support Warranty HP product Duration of limited warranty Ink cartridge warranty information Before you call If you have a problem, follow these stepsObtain HP telephone support Support process HP support by phone Phone support period Telephone support numbers Dqpdun After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Remove the device control-panel faceplate To remove the control-panel faceplateLine Display Color Display Pack the device Remove the duplexerRemove the output tray To pack the device Device specifications Physical specificationsProduct features and capacities System requirements Processor and memory specificationsFeature Device processor Network protocol specifications Copy specifications Embedded Web server specificationsPrint specifications Fax specifications Scan specifications Environmental specificationsElectrical specifications Memory card specifications Supported devicesPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table Appendix D 273 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation Appendix D Regulatory information Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Declaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Symbols/Numerics IndexPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika