Chapter 11

To clean the printheads

NOTE: Cleaning uses ink, so clean the printheads only when necessary.

The cleaning process takes a few minutes. Some noise might be generated in the process.

Before cleaning the printheads, make sure you load paper. For more information, see Load media.

•Control panel: PressSetup, select Tools, and then select Clean Printhead.

•Embedded Web server: Click the Device Settings tab, click Device Services in the left pane, select Clean Printheads from the drop-down list in the Print Quality section, and then click Run Diagnostic.

•Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions.

•HP Printer Utility (Mac OS X): Click Clean from the Information and Support panel.

To clean the printhead contacts manually

After the printheads are installed, you might get a control-panel message telling you the device will not print. If you receive this message, you might need to clean the electrical contacts on the printheads and in the device. Make sure there is paper in the printer before you start.

CAUTION: Electrical contacts contain sensitive electronic components that can be damaged easily.

1.Open the top cover.

2.If the carriage does not move to the left automatically, press and hold the OK button for 5 seconds. Wait for the carriage to stop moving, and then unplug the power cord from the printer.

3.Lift the printhead latch.

180 Maintain and troubleshoot