Chapter 11

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Supported devices.

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings.

Check the device location and length of USB cable

It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Also try another USB cable to see if the USB cable has failed.

The device prints half a page, then ejects the paper

Check the ink cartridges

The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see Replace the ink cartridges.

More than one page is being picked

For more information on paper-feed problems, see Solve paper-feed problems.

There is a blank page in the file

Check the file to make sure there is no blank page.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see To clean the printheads.

Poor print quality and unexpected printouts

•General print quality troubleshooting

•Meaningless characters print

•Ink is smearing

•Ink is not filling the text or graphics completely

•Output is faded or dull colored

•Colors are printing as black and white

•Wrong colors are printing

•Printout shows bleeding colors

•The printout has a horizontal band of distortion near the bottom of a borderless print

•Colors do not line up properly

•Text or graphics are streaked

•Something on the page is missing or incorrect

192 Maintain and troubleshoot