HP Pro 8500 CB025A#B1H, Pro 8500 8500 Phone Cord Connected to Correct Port on Fax test failed

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution: Plug the phone cord into the correct port.

1.Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

You might need to connect the supplied phone cord to the adapter provided for your country/region.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

Figure 11-1 Back view of the device

1 Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

You might need to connect the supplied phone cord to the adapter provided for your country/region.

2.After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the device is ready for faxing.

3.Try to send or receive a test fax.

Solve fax problems 207