NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.

•Scanner did nothing

•Scan takes too long

•Part of the document did not scan or text is missing

•Text cannot be edited

•Error messages appear

•Scanned image quality is poor

•Scan defects are apparent

Scanner did nothing

•Check the original

Make sure that the original is loaded correctly. For more information, see Load the originals.

•Check the device

The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state.

Scan takes too long

•Check the settings

◦If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.

◦If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.

•Check the status of the device

If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower.

Solve scan problems

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