General troubleshooting tips and resources | HP Pro 8500 8500

Chapter 11

4.Lift the automatic document feeder mechanism, using the two hand grip areas in the front and rear of the device.

There is a glass strip under the automatic document feeder.

5.Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device.

6.Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder.

7.Close the lid.

8.Plug in the power cord, and then turn on the HP all-in-one.

General troubleshooting tips and resources

Try these when you begin troubleshooting a printing problem.

•For a paper jam, see Clear jams.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

188 Maintain and troubleshoot

Image 192

HP Pro 8500 8500, Pro 8500 CB025A#B1H, Sender Flow 8500 L2719ABGJ manual General troubleshooting tips and resources

Contents

Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents HP Digital Solutions some models only PrintScan Work with memory devices Fax Configure and manage Copy Use device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Support and warranty Device specificationsRegulatory information 275 Get started Find other resources for the productResource Description Location Resource Description Windows Accessibility Finding the device model numberUnderstand the device parts Front view Printing supplies area Back view Control panel Control-panel buttons and lights Color displayLabel Control-panel buttons and lights Two-line display Label Color display Icon Two-line display Turn off the device Eco-TipsConnection information Description Recommended Chapter Install the accessories Install the duplexerInstall Tray To install the duplexer Turn on accessories in the print driver To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Mac OS X Use the device Use device control-panel menus Change device settings Error messagesCritical error messages Device control-panel message types Text and symbols Type numbers and text on the control-panel keypad Type text using the visual keyboard some models only To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter text by using the visual keyboard Available symbols for dialing fax numbers some models only Available Description symbolsAvailable when entering Use the HP software Use the HP productivity software To open the HP Photosmart Software on a Windows computer Load the originals Load an original in the automatic document feeder ADFTo open the HP Document Manager To load an original in the document feeder tray Select print media Load an original on the scanner glassTo load an original on the scanner glass Recommended papers for printing and copying Tips for selecting and using print media For the best results, observe the following guidelines Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Index card 76.2 x 127 mm 3 x Inches Photo media Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Other media Capacity Tray Type Weight Capacity Cards Up to 200 g/m Set minimum marginsLb index Media Left Right Top Bottom Margin Load media To load Tray 1 main tray Load media To load Tray Configure trays Want toFollow these steps To configure the trays Print on special and custom-sized mediaTo print on special or custom-sized media Windows To set a custom media size Print borderless Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows To print a borderless document Mac OS Open the Paper Type/Quality panel Change print settings To change the settingsPrint Change default settings for all future jobs Windows Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of a Print a Web Perform duplexingTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS Cancel a print job To print a WebLandscape Scan Scan an original Scan an original to a computer direct connection Scan an original to a computer network connectionScan an original to a memory device Press Start Scan Use Webscan via embedded Web server Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant program Change scan settings To change scan settingsEdit a scanned original Edit a scanned photo or graphic Cancel a scan job Chapter Scan HP Digital Solutions some models only What are HP Digital Solutions?HP Direct Digital Filing HP Digital Fax Username and password for the network if necessary RequirementsNetwork address for the folder Windows shared folder or an SMB Shared Folder Mac OS X only Setting up the HP Digital Solutions HP Direct Digital Filing Set Up Scan to Network Folder To set up Scan to Network Folder on a Windows computerClick Settings To set up Scan to Network Folder on a Macintosh computer Set Up Scan to E-mail Set up Scan to Network Folder from the embedded Web serverSet up outgoing e-mail profile Use HP Scan to Network Folder Set up Scan to E-mail on a Windows computer Set up Scan to E-mail on a Macintosh computer Set up Scan to E-mail using the embedded Web server Use Scan to E-mailEntry is added to the Outgoing E-mail Profile List Set Up HP Digital Fax Set up HP Digital Fax on a Windows computerSet up HP Digital Fax on a Macintosh computer Using HP Digital Fax Set up HP Digital Fax from the embedded Web server Chapter HP Digital Solutions some models only Work with memory devices Insert a memory card Connect a digital camera To insert a memory card Connect a digital camera Connect a storage device To print camera-selected photos using the Dpof standard Print Dpof photosView photos View photos using your computer Print photos from the control panelView photos color display models only Print selected photos Print an index sheet from the device control panel Print passport photos color display models only Save photos to your computer To save photosFor color display models a. Press Save For two-line display models Fax Send a fax Send a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from a phonePress Start FAX Black or Start FAX Color Send a fax from memory Press Start FAX BlackPress Start FAX Black again To send a fax from memory To cancel a scheduled fax Schedule a fax to send laterSend a fax to multiple recipients To schedule a fax from the device control panel Change the fax resolution and Lighter / Darker settings Send a fax to multiple recipients using group speed dialSend a color original fax To send a color original fax from the device control panel Change the fax resolution To change the resolution from the device control panel Send a fax in Error Correction Mode To change the ECM setting from the device control panel Receive a faxReceive a fax manually Set up backup fax reception On Error OnlyTo receive a fax manually Turn off Auto Answer To set backup fax reception from the device control panel Reprint received faxes from memoryTo reprint faxes in memory from the control panel Select Tools, and then select Reprint Faxes in Memory Poll to receive a fax Forward faxes to another numberTo forward faxes from the device control panel Select Basic Fax Setup and then select Fax Paper Size Set the paper size for received faxesSet automatic reduction for incoming faxes Block junk fax numbers Set the junk fax mode To set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Receive faxes to your computer Fax to PC and Fax to Mac Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers To set up the Fax to PC from the Solution Center Windows Select Settings, and then select Fax to PC Setup WizardFax to Pc and Fax to Mac requirements Activate Fax to PC and Fax to Mac To set up Fax to Mac Modify Fax to PC or Fax to Mac settingsTo modify settings from the device control panel Select the Fax to PC Settings tab Change fax settings Configure the fax header Set the answer mode Auto answer Select Basic Fax Setup, and then select Rings to AnswerSet the number of rings before answering To set or change the fax header via the embedded Web server Select Advance Fax Setup, and then select Distinctive Ring Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial typeSet the redial options Select Advanced Fax Setup, and then select Fax Speed Set the fax speedTo set the fax speed from the device control panel To set the fax speed via the embedded Web server Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups To set the fax sound volume via the device control panel Set up a speed-dial group Print and view a list of speed-dial entries Test fax setup To test fax setup via the device control panelFax over Internet Protocol FoIP Use reports To enable fax confirmation via the device control panel To enable fax confirmation via the embedded Web serverPrint fax confirmation reports Select Print Report, and then Fax Confirmation Print fax error reports Press Print Report, and then select Fax Error ReportTo view the fax log from the HP Solution Center software Print and view the fax log Clear the fax log Print the details of the last fax transactionPrint a Caller ID History Report Cancel a fax To cancel a faxTo cancel a number you are dialing Chapter 106 Fax Copy Make copies from the device control panelTo make a copy from the device control panel Change the copy settings To save the current settings as defaults for future jobsSet the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paper Press Reduce/Enlarge Adjust the lightness and darkness of your copy Crop an original color display models onlyEnhance light areas of your copy To crop an image from the control panel Collate a copy job Apply Margin Shift to a Copy JobPress Start Copy Color To collate copies from the control panel color display Cancel a copy job Two-sided copy jobsTo apply margin shift from the control panel color display Copy option Description Configure and manage Manage the deviceWindows Mac OS Monitor the device Administer the device Use device management tools Tabs Contents Use the Toolbox WindowsOpen the Toolbox Toolbox tabs Network Toolbox To open the Network ToolboxUtilities Use the HP Solution Center Windows Use the Embedded Web server Pages/buttons Contents To open the embedded Web server Use the HP Device Manager Mac OS Use the HP Printer Utility Mac OSTo open the HP Device Manager on a Macintosh computer Understand the self-test report HP Printer Utility panels Information and Support panel Understand the network configuration Network Configuration Configure network options Change basic network settingsModify wireless settings View and print network settings Change advanced network settings Turn the wireless radio on and offSelect Advanced Setup, then select Link Speed Set link speed Set up faxing for the device To view IP settingsTo change IP settings IP Address Subnet Mask Default Gateway Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Other equipment or services sharing your fax line Case a Separate fax line no voice calls received Back view of the device To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Turn off the Auto Answer setting Run a fax test Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the device Network connection Share the device on a locally shared networkTo share the device Locally shared device Server connection Install the device on a network Install the device software on client computers Install the device in a pure IPv6 network environment To install the printer driver on Windows XPSelect Network Printer or Network Printer Server Configure the device Mac OS Install the software for network or direct connectionTo install the printer driver on Windows Vista To install the software for a direct connection Share the device on a locally shared network To share the device among computers running Mac OS Understand 802.11 wireless network settings Network name Ssid Communication mode Security settingsData encryption To set up wireless communication using the installer Mac OS Select Wireless Setup Wizard To turn off wireless communication Configure your firewall to work with HP devicesOn the General tab, click View Wireless Devices Method Change from an Ethernet connection to a wireless connection On the Wireless Setup tab, press Start WizardChange the connection method Press Add a Device Guidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines Set up the device for Bluetooth communication To find out the address of the device a. Select SetupA909 Series Connect the device with Bluetooth Connecting the device with Bluetooth on WindowsTo install and print using the Microsoft stack To install and print using the Widcomm/Broadcom stack Connect the device with Bluetooth on Mac OSTo install and print using Bluetooth for Mac OS Open the Printer Setup Utility Set Bluetooth security for the device Use a passkey to authenticate Bluetooth devices Uninstall and reinstall the software Reset Bluetooth settings via the embedded Web serverTo uninstall from a Windows computer, method To set the device to be not visible from the control panel Uninstall and reinstall the software 173 To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Replace the ink cartridges Maintain the printheads To replace the ink cartridges To print the print quality diagnostic To check printhead health Chapter To align the printheads To calibrate the linefeed To clean the printheads To clean the printhead contacts manually Maintain the printheads 181 To replace the printheads Maintain the printheads 183 Clean the device Store printing suppliesStore ink cartridges Store printheads Clean the scanner glass Clean the exteriorTo clean the scanner glass Clean the automatic document feeder To clean the rollers or separator pad Clean the device 187 General troubleshooting tips and resources Solve printing problems Troubleshooting topics Error message appears on control-panel display Device shuts down unexpectedlyDevice is not responding nothing prints Placement of the text or graphics is wrong Device takes a long time to print Poor print quality and unexpected printouts Device prints half a page, then ejects the paper General print quality troubleshooting Meaningless characters print Ink is smearing Ink is not filling the text or graphics completelyOutput is faded or dull colored Use a higher print quality setting Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colors Solve paper-feed problems Colors do not line up properlyText or graphics are streaked Something on the page is missing or incorrect Media is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked up Solve copy problems No copy came outCopies are blank Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparent Solve scan problems Error messages appear Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be editedCheck the originals Image quality is better when printed Scanned image quality is poorReload document and then restart job Original is a second-generation photo or picture Scan defects are apparent Graphics look different from the originalTake steps to improve the scan quality Blank pages Solve fax problems Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Sent faxes are blank or have vertical lines Received faxes are blank or have vertical lines Solve HP Digital Solutions problems Solving HP Direct Digital Filing problemsServer name cannot be found or resolved Network folder has not been set up correctly Filename prefix has not been set up correctlyDisk is full Sending large e-mail messages Incorrect date and time on e-mail messages Solving HP Digital Fax problems Error conditions are interfering with HP Digital FaxInternal memory is full Solve network problems General network troubleshootingIncorrect date and time on faxes Solve wireless problems Basic wireless troubleshootingProblems connecting to a wired network Windows Make sure the wireless 802.11 light is turned on Advanced wireless troubleshooting Restart components of the wireless networkRun the Wireless Network Test Mac OS Check to see if you can access the embedded Web server EWS To access the EWSMake sure that the HP device is connected to your network Make sure the HP device is on the network Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Solve photo memory card problems Add hardware addresses to a wireless access point WAPDevice cannot read the memory card Check the memory card Solve device management problems Device cannot read photos on the memory cardCheck the memory card slot Troubleshoot installation issues Embedded Web server cannot be opened Hardware installation suggestions Check the hardware connectionsCheck the computer system Check the device to ensure the following Software installation suggestions Verify installation preliminariesClear jams Check or perform the following Clear paper jams To clear a jam Chapter Errors Windows Avoid paper jamsTo clear a paper jam in the automatic document feeder Printhead problem Printheads MissingIncompatible Printhead Fax Memory Full Cartridge Problem Replace Cartridges SoonPaper Mismatch Cartridge cradle cannot move Paper Jam Printer is out of paperIncompatible Cartridges Printer Offline General printer error Printer PausedDocument failed to print Chapter Maintain and troubleshoot HP supplies and accessories AccessoriesOrder printing supplies online Supplies Ink cartridges and printheads HP media Appendix a HP supplies and accessories Support and warranty Obtain electronic support Warranty HP product Duration of limited warranty Ink cartridge warranty information If you have a problem, follow these steps Obtain HP telephone supportBefore you call Support process HP support by phone Phone support period Telephone support numbers Dqpdun After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Remove the device control-panel faceplate To remove the control-panel faceplateLine Display Color Display Pack the device Remove the duplexerRemove the output tray To pack the device Device specifications Physical specificationsProduct features and capacities Processor and memory specifications FeatureSystem requirements Device processor Network protocol specifications Embedded Web server specifications Print specificationsCopy specifications Fax specifications Scan specifications Environmental specificationsElectrical specifications Memory card specifications Supported devicesPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table Appendix D 273 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation Appendix D Regulatory information Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Declaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Symbols/Numerics IndexPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika