Officejet PRO
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HP Officejet Pro 8500 A909 All-in-One Series
Copyright information
Safety information
Hewlett-Packard Company notices
Acknowledgements
Contents
HP Digital Solutions some models only
Print
Scan
Fax
Work with memory devices
Copy
Configure and manage
Use device management tools
Maintain and troubleshoot
Contents Solve printing problems
HP supplies and accessories
Support and warranty
Device specifications
Regulatory information
275
Get started
Find other resources for the product
Resource Description Location
Windows
Resource Description
Accessibility
Finding the device model number
Understand the device parts
Front view
Back view
Printing supplies area
Control panel
Control-panel buttons and lights Color display
Label
Control-panel buttons and lights Two-line display
Label
Icon
Color display
Two-line display
Eco-Tips
Turn off the device
Connection information
Description Recommended
Chapter
Install the duplexer
Install the accessories
Install Tray
To install the duplexer
To turn on accessories on Windows computers
Turn on accessories in the print driver
To turn on accessories on Macintosh computers
Mac OS X
Use device control-panel menus
Use the device
Error messages
Change device settings
Critical error messages
Device control-panel message types
Type numbers and text on the control-panel keypad
Text and symbols
To enter a space, pause, or symbol
Type text using the visual keyboard some models only
To erase a letter, number, or symbol
To enter text by using the visual keyboard
Available Description symbols
Available symbols for dialing fax numbers some models only
Available when entering
Use the HP software
To open the HP Photosmart Software on a Windows computer
Use the HP productivity software
Load an original in the automatic document feeder ADF
Load the originals
To open the HP Document Manager
To load an original in the document feeder tray
Select print media
Load an original on the scanner glass
To load an original on the scanner glass
Recommended papers for printing and copying
For the best results, observe the following guidelines
Tips for selecting and using print media
Understand specifications for supported media
X 13 inches 216 x 330 mm
Envelopes
Cards
Photo media
Index card 76.2 x 127 mm 3 x Inches
Tray Type Weight Paper 60 to 105 g/m2
Understand supported media types and weights
Other media
Capacity
Set minimum margins
Tray Type Weight Capacity Cards Up to 200 g/m
Lb index
Media Left Right Top Bottom Margin
To load Tray 1 main tray
Load media
Load media
To load Tray
Configure trays
Want to
Follow these steps
Print on special and custom-sized media
To configure the trays
To print on special or custom-sized media Windows
To set a custom media size
Click Manage Custom Sizes in the Paper Size pull-down menu
Print borderless
To print a borderless document Windows
To print a borderless document Mac OS
Open the Paper Type/Quality panel
Change print settings
To change the settings
Print
Change settings Mac OS
Change default settings for all future jobs Windows
Print on both sides duplexing
Guidelines for printing on both sides of a
Perform duplexing
Print a Web
To print automatically on both sides of a page Windows
To print automatically on both sides of a page Mac OS
Cancel a print job
To print a Web
Landscape
Scan an original
Scan
Scan an original to a computer network connection
Scan an original to a computer direct connection
Scan an original to a memory device
Press Start Scan
Scan from a TWAIN-compliant or a WIA-compliant program
Use Webscan via embedded Web server
Scan from a TWAIN-compliant program
Scan from a WIA-compliant program
To change scan settings
Change scan settings
Edit a scanned original
Edit a scanned photo or graphic
Cancel a scan job
Chapter Scan
What are HP Digital Solutions?
HP Digital Solutions some models only
HP Direct Digital Filing
HP Digital Fax
Requirements
Username and password for the network if necessary
Network address for the folder
Windows shared folder or an SMB Shared Folder Mac OS X only
HP Direct Digital Filing
Setting up the HP Digital Solutions
To set up Scan to Network Folder on a Windows computer
Set Up Scan to Network Folder
Click Settings
To set up Scan to Network Folder on a Macintosh computer
Set up Scan to Network Folder from the embedded Web server
Set Up Scan to E-mail
Set up outgoing e-mail profile
Use HP Scan to Network Folder
Set up Scan to E-mail on a Macintosh computer
Set up Scan to E-mail on a Windows computer
Set up Scan to E-mail using the embedded Web server
Use Scan to E-mail
Entry is added to the Outgoing E-mail Profile List
Set Up HP Digital Fax
Set up HP Digital Fax on a Windows computer
Set up HP Digital Fax on a Macintosh computer
Set up HP Digital Fax from the embedded Web server
Using HP Digital Fax
Chapter HP Digital Solutions some models only
Insert a memory card
Work with memory devices
To insert a memory card
Connect a digital camera
Connect a digital camera
Connect a storage device
To print camera-selected photos using the Dpof standard
Print Dpof photos
View photos
Print photos from the control panel
View photos using your computer
View photos color display models only
Print selected photos
Print passport photos color display models only
Print an index sheet from the device control panel
To save photos
Save photos to your computer
For color display models a. Press Save
For two-line display models
Send a fax
Fax
Send a basic fax
Send a fax manually from a phone
To send a basic fax from the device control panel
Send a fax using monitor dialing
To send a fax manually from a phone
Press Start FAX Black or Start FAX Color
Press Start FAX Black
Send a fax from memory
Press Start FAX Black again
To send a fax from memory
Schedule a fax to send later
To cancel a scheduled fax
Send a fax to multiple recipients
To schedule a fax from the device control panel
Send a fax to multiple recipients using group speed dial
Change the fax resolution and Lighter / Darker settings
Send a color original fax
To send a color original fax from the device control panel
To change the resolution from the device control panel
Change the fax resolution
Send a fax in Error Correction Mode
To change the ECM setting from the device control panel
Receive a fax
Receive a fax manually
On Error Only
Set up backup fax reception
To receive a fax manually
Turn off Auto Answer
Reprint received faxes from memory
To set backup fax reception from the device control panel
To reprint faxes in memory from the control panel
Select Tools, and then select Reprint Faxes in Memory
Poll to receive a fax
Forward faxes to another number
To forward faxes from the device control panel
Set the paper size for received faxes
Select Basic Fax Setup and then select Fax Paper Size
Set automatic reduction for incoming faxes
Block junk fax numbers
To set the junk fax mode
Set the junk fax mode
Add numbers to the junk fax list
To select a number from the caller ID list
Remove numbers from the junk fax list
Receive faxes to your computer Fax to PC and Fax to Mac
To remove numbers from the list of junk fax numbers
View a list of blocked fax numbers
Select Settings, and then select Fax to PC Setup Wizard
To set up the Fax to PC from the Solution Center Windows
Fax to Pc and Fax to Mac requirements
Activate Fax to PC and Fax to Mac
Modify Fax to PC or Fax to Mac settings
To set up Fax to Mac
To modify settings from the device control panel
Select the Fax to PC Settings tab
Configure the fax header
Change fax settings
Select Basic Fax Setup, and then select Rings to Answer
Set the answer mode Auto answer
Set the number of rings before answering
To set or change the fax header via the embedded Web server
Change the answer ring pattern for distinctive ring
Select Advance Fax Setup, and then select Distinctive Ring
Set the fax error correction mode
Set the dial type
Set the redial options
Set the fax speed
Select Advanced Fax Setup, and then select Fax Speed
To set the fax speed from the device control panel
To set the fax speed via the embedded Web server
Set the fax sound volume
Set up speed-dial entries
Set up fax numbers as speed-dial entries or groups
To set the fax sound volume via the device control panel
Set up a speed-dial group
Print and view a list of speed-dial entries
Test fax setup
To test fax setup via the device control panel
Fax over Internet Protocol FoIP
Use reports
To enable fax confirmation via the embedded Web server
To enable fax confirmation via the device control panel
Print fax confirmation reports
Select Print Report, and then Fax Confirmation
Press Print Report, and then select Fax Error Report
Print fax error reports
To view the fax log from the HP Solution Center software
Print and view the fax log
Clear the fax log
Print the details of the last fax transaction
Print a Caller ID History Report
Cancel a fax
To cancel a fax
To cancel a number you are dialing
Chapter 106 Fax
Copy
Make copies from the device control panel
To make a copy from the device control panel
To save the current settings as defaults for future jobs
Change the copy settings
Set the number of copies
Set the copy paper size
Change copy speed or quality
Set the copy paper type
Resize an original to fit onto letter or A4 paper
Press Reduce/Enlarge
Copy a legal-size document onto letter paper
Crop an original color display models only
Adjust the lightness and darkness of your copy
Enhance light areas of your copy
To crop an image from the control panel
Apply Margin Shift to a Copy Job
Collate a copy job
Press Start Copy Color
To collate copies from the control panel color display
Two-sided copy jobs
Cancel a copy job
To apply margin shift from the control panel color display
Copy option Description
Manage the device
Configure and manage
Windows
Mac OS
Monitor the device
Administer the device
Use device management tools
Use the Toolbox Windows
Tabs Contents
Open the Toolbox
Toolbox tabs
Network Toolbox
To open the Network Toolbox
Utilities
Use the Embedded Web server
Use the HP Solution Center Windows
To open the embedded Web server
Pages/buttons Contents
Use the HP Device Manager Mac OS
Use the HP Printer Utility Mac OS
To open the HP Device Manager on a Macintosh computer
HP Printer Utility panels Information and Support panel
Understand the self-test report
Understand the network configuration
Network Configuration
Change basic network settings
Configure network options
Modify wireless settings
View and print network settings
Turn the wireless radio on and off
Change advanced network settings
Select Advanced Setup, then select Link Speed
Set link speed
To view IP settings
Set up faxing for the device
To change IP settings
IP Address Subnet Mask Default Gateway
Countries/regions with a parallel-type phone system
Set up faxing parallel phone systems
Choose the correct fax setup for your home or office
Other equipment or services sharing your fax line
Back view of the device
Case a Separate fax line no voice calls received
Case B Set up the device with DSL
To set up the device with a separate fax line
To set up the device with DSL
Case D Fax with a distinctive ring service on the same line
Case E Shared voice/fax line
To set up the device with a distinctive ring service
Case F Shared voice/fax line with voice mail
To set up the device with a shared voice/fax line
Turn off the Auto Answer setting Run a fax test
To set up the device with voice mail
To set up the device with a computer dial-up modem
Set up the device with a computer dial-up modem
Set up the device with a computer DSL/ADSL modem
To set up the device with a computer DSL/ADSL modem
Case H Shared voice/fax line with computer modem
Shared voice/fax with computer dial-up modem
Example of a parallel splitter
Chapter
Shared voice/fax with computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
Set up faxing for the device 147
10 Example of a parallel splitter
Answering machine Computer with modem
Telephone wall jack
To set up the device with a computer DSL/ADSL modem
12 Example of a parallel splitter
Serial-type fax setup
Direct connection
Configure the device Windows
To connect the device
Connect the device before installing the software
Network connection
Share the device on a locally shared network
To share the device
Server connection
Locally shared device
Install the device software on client computers
Install the device on a network
Install the device in a pure IPv6 network environment
To install the printer driver on Windows XP
Select Network Printer or Network Printer Server
Install the software for network or direct connection
Configure the device Mac OS
To install the printer driver on Windows Vista
To install the software for a direct connection
To share the device among computers running Mac OS
Share the device on a locally shared network
Network name Ssid
Understand 802.11 wireless network settings
Communication mode
Security settings
Data encryption
Select Wireless Setup Wizard
To set up wireless communication using the installer Mac OS
Configure your firewall to work with HP devices
To turn off wireless communication
On the General tab, click View Wireless Devices
Method
On the Wireless Setup tab, press Start Wizard
Change from an Ethernet connection to a wireless connection
Change the connection method
Press Add a Device
Guidelines for ensuring wireless network security
To add hardware addresses to a WAP
Other guidelines
Set up the device for Bluetooth communication
To find out the address of the device a. Select Setup
A909 Series
Connect the device with Bluetooth
Connecting the device with Bluetooth on Windows
To install and print using the Microsoft stack
Connect the device with Bluetooth on Mac OS
To install and print using the Widcomm/Broadcom stack
To install and print using Bluetooth for Mac OS
Open the Printer Setup Utility
Use a passkey to authenticate Bluetooth devices
Set Bluetooth security for the device
Reset Bluetooth settings via the embedded Web server
Uninstall and reinstall the software
To uninstall from a Windows computer, method
To set the device to be not visible from the control panel
Uninstall and reinstall the software 173
Double-clickHewlett-Packard
To uninstall from a Macintosh computer, method
Replace the ink cartridges
Maintain and troubleshoot
To replace the ink cartridges
Maintain the printheads
To check printhead health
To print the print quality diagnostic
Chapter
To calibrate the linefeed
To align the printheads
To clean the printhead contacts manually
To clean the printheads
Maintain the printheads 181
To replace the printheads
Maintain the printheads 183
Store printing supplies
Clean the device
Store ink cartridges
Store printheads
Clean the scanner glass
Clean the exterior
To clean the scanner glass
To clean the rollers or separator pad
Clean the automatic document feeder
Clean the device 187
General troubleshooting tips and resources
Troubleshooting topics
Solve printing problems
Error message appears on control-panel display
Device shuts down unexpectedly
Device is not responding nothing prints
Device takes a long time to print
Placement of the text or graphics is wrong
Device prints half a page, then ejects the paper
Poor print quality and unexpected printouts
Meaningless characters print
General print quality troubleshooting
Ink is smearing
Ink is not filling the text or graphics completely
Output is faded or dull colored
Colors are printing as black and white
Use a higher print quality setting
Wrong colors are printing
Printout shows bleeding colors
Colors do not line up properly
Solve paper-feed problems
Text or graphics are streaked
Something on the page is missing or incorrect
Media is not coming out correctly
Media is not picked up from a tray
Pages are skewing
Multiple pages are being picked up
Solve copy problems
No copy came out
Copies are blank
Size is reduced
Documents are missing or faded
Copy quality is poor
Copy defects are apparent
Error messages appear
Solve scan problems
Scan takes too long
Scanner did nothing
Part of the document did not scan or text is missing
Text cannot be edited
Check the originals
Scanned image quality is poor
Image quality is better when printed
Reload document and then restart job
Original is a second-generation photo or picture
Graphics look different from the original
Scan defects are apparent
Take steps to improve the scan quality
Blank pages
Fax test failed
Solve fax problems
Fax Hardware Test failed Solution
Phone Cord Connected to Correct Port on Fax test failed
Chapter
Dial Tone Detection test failed Solution
Fax Line Condition test failed Solution
Display always shows Phone Off Hook
Device is having problems sending and receiving faxes
Chapter
Device is having problems sending a manual fax Solution
Device cannot receive faxes, but can send faxes Solution
Solve fax problems 215
Device cannot send faxes, but can receive faxes Solution
Phone cord that came with my device is not long enough
Fax tones are recorded on my answering machine Solution
To extend your phone cord
Computer cannot receive faxes Fax to PC or Fax to Mac
Received faxes are blank or have vertical lines
Sent faxes are blank or have vertical lines
Solve HP Digital Solutions problems
Solving HP Direct Digital Filing problems
Server name cannot be found or resolved
Network folder has not been set up correctly
Filename prefix has not been set up correctly
Disk is full
Incorrect date and time on e-mail messages
Sending large e-mail messages
Solving HP Digital Fax problems
Error conditions are interfering with HP Digital Fax
Internal memory is full
Solve network problems
General network troubleshooting
Incorrect date and time on faxes
Basic wireless troubleshooting
Solve wireless problems
Problems connecting to a wired network Windows
Make sure the wireless 802.11 light is turned on
Advanced wireless troubleshooting
Restart components of the wireless network
Run the Wireless Network Test
Mac OS
To access the EWS
Check to see if you can access the embedded Web server EWS
Make sure that the HP device is connected to your network
Make sure the HP device is on the network
Make sure the HP device is online and ready
Your wireless router is using a hidden Ssid
Add hardware addresses to a wireless access point WAP
Solve photo memory card problems
Device cannot read the memory card
Check the memory card
Solve device management problems
Device cannot read photos on the memory card
Check the memory card slot
Embedded Web server cannot be opened
Troubleshoot installation issues
Check the hardware connections
Hardware installation suggestions
Check the computer system
Check the device to ensure the following
Verify installation preliminaries
Software installation suggestions
Clear jams
Check or perform the following
To clear a jam
Clear paper jams
Chapter
Errors Windows
Avoid paper jams
To clear a paper jam in the automatic document feeder
Printheads Missing
Printhead problem
Incompatible Printhead
Fax Memory Full
Replace Cartridges Soon
Cartridge Problem
Paper Mismatch
Cartridge cradle cannot move
Printer is out of paper
Paper Jam
Incompatible Cartridges
Printer Offline
General printer error
Printer Paused
Document failed to print
Chapter Maintain and troubleshoot
HP supplies and accessories
Accessories
Order printing supplies online
Ink cartridges and printheads
Supplies
HP media
Appendix a HP supplies and accessories
Obtain electronic support
Support and warranty
HP product Duration of limited warranty
Warranty
Ink cartridge warranty information
Obtain HP telephone support
If you have a problem, follow these steps
Before you call
Support process
Phone support period
HP support by phone
Dqpdun
Telephone support numbers
Placing a call
After the phone support period Additional warranty options
HP Korea customer support
HP Quick Exchange Service Japan
Prepare the device for shipment
Remove the ink cartridges and printheads before shipment
To remove ink cartridges before shipment
To remove printheads before shipment
Remove the device control-panel faceplate
To remove the control-panel faceplate
Line Display
Color Display
Pack the device
Remove the duplexer
Remove the output tray
To pack the device
Device specifications
Physical specifications
Product features and capacities
Feature
Processor and memory specifications
System requirements
Device processor
Network protocol specifications
Print specifications
Embedded Web server specifications
Copy specifications
Fax specifications
Scan specifications
Environmental specifications
Electrical specifications
Supported devices
Memory card specifications
Page
Appendix C Device specifications
Regulatory information
Vcci Class B compliance statement for users in Japan
FCC statement
Toxic and hazardous substance table
Appendix D
273
Regulatory information for wireless products
Australia wired fax statement
Exposure to radio frequency radiation
Appendix D Regulatory information
European Union regulatory notice
Regulatory model number
Declaration of Conformity
Declaration of conformity
Declaration of conformity 279
Environmental product stewardship program
Environmental product stewardship program 281
Power consumption Chemical Substances
Third-party licenses
Third-party licenses
OpenSSL
Third-party licenses 285
========================================================
SHA2
Unicode
Third-party licenses 289
Appendix D Regulatory information
Index
Symbols/Numerics
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