Chapter 11
Software installation suggestions
Verify installation preliminaries
•Make sure to use the Starter CD that contains the correct installation software for your operating system.
•Before installing software, make sure that all other programs are closed.
•If the computer does not recognize the path to the
•If the computer cannot recognize the Starter CD in the
Check or perform the following
•Make sure the computer meets the system requirements.
•Before installing software on a Windows computer, ensure all other programs are closed.
•If the computer does not recognize the path to the CD drive that you typed, ensure you are specifying the correct drive letter.
•If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the device driver from the HP Web site (www.hp.com/ support).
•In the Windows device manager, make sure that the USB drivers have not been disabled.
•If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver.
Check the computer system
•Make sure that your computer is running one of the supported operating systems.
•Make sure that the computer meets at least the minimum system requirements.
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.
•Make sure that you are printing with media that meets specifications. For more information, see Select print media.
•Make sure that you are printing with media that is not wrinkled, folded, or damaged.
•Make sure that the device is clean. For more information, see Clean the device.
•Make sure that the trays are loaded correctly and are not too full. For more information, see Load media.
This section contains the following topics:
234 Maintain and troubleshoot